Ethics Jurisprudence and Practice Management in Dental Hygiene 3rd Edition by Vickie Kimbrough -Test Bank A+

Ethics Jurisprudence and Practice Management in Dental Hygiene 3rd Edition by Vickie Kimbrough -Test Bank A+

Ethics Jurisprudence and Practice Management in Dental Hygiene 3rd Edition by Vickie Kimbrough -Test Bank A+

Ethics Jurisprudence and Practice Management in Dental Hygiene 3rd Edition by Vickie Kimbrough -Test Bank A+

Test Bank

Chapter One Test

Name __________________________________________________

Multiple Choice/True-False:

Utilitarianism is concerned with




the total amount of happiness in the world.


Kantian ethics is concerned with




the total amount of happiness in the world.


Virtue ethics is based on theories from various philosophers, such as




none of the above.

The first two utilitarian philosophers were

Jeremy Bentham and John Stuart Mill.

Immanuel Kant and John Rawls.

Immanuel Kant and John Stuart Mill.

John Rawls and John Stuart Mill.

Virtue ethics is based on

character traits.




Prima facie duties are determined by the present situation.



Utilitarians are concerned with consequences when making ethical decisions.



If person A has a right, then person B has a duty to ensure that right.



A privilege is granted only if certain conditions are met.



A deontological approach considers the benefit or happiness that would result from a decision, while a teleological approach does not consider the consequences.



Short Answer/Fill-in:

A utilitarian who is concerned with individual acts is a/an ________ utilitarian.

A utilitarian who is concerned with the best ways of acting in a given situation is a/an ________ utilitarian.

3. The ethical studies that explore the nature of moral judgments and the structure of moral concepts are called ________.

A ________ duty is a duty made obvious by the circumstances surrounding it.

________ is a position taken by a teleologist and is based on the notion that what matters is the result of an action.

Kant’s ethics, or ________ theories, emphasize duties.

Utilitarians view social justice as a means to ________.

John Rawls is known for his theory of ________.

Utilitarianism is a ________ theory.

________ ethics was advocated by early philosophers such as Socrates, Plato, and Aristotle.

Matching: Match the description to one of the terms listed below.

_____ 1. A type of normative ethics that judges an action by its consequences.

_____ 2. A valid claim earned by effort and hard work.

_____ 3. A type of consequentialist theory.

_____ 4. A branch of normative ethics that emphasizes duties.

_____ 5. A discipline consisting of thoughts and ideas about morality.

_____ 6. A branch of ethics that recommends specific actions it considers justified.

_____ 7. A moral position that includes consequentialist theories.

_____ 8. A type of ethics that emphasizes a person’s character traits.

_____ 9. An obligation or action that ought to be done regardless of consequences.

_____ 10. A valid claim guaranteed by a society.

privilege f. ethics

virtue g. deontology

duty h. teleology

right i. utilitarianism

normative j. consequentialism

Chapter Two Test

Name __________________________________________________

Multiple Choice/True-False:

Beneficence means

to do what is good for yourself.

to do no harm.

to do what is good for others.


Nonmaleficence means

to do no harm.

to do only what is beneficial.

to tell the truth.

to do only what the patient accepts.

Autonomy may be restricted in cases of

mental incompetence.



all of the above.

Self-determination is associated with





A term closely associated with beneficence is





The basis of the Hippocratic oath is




none of the above.

Disclosure of confidential information is allowed

in an emergency.

in order to protect third parties.

when required by law.

all of the above.

Veracity means usefulness.



There are laws that require the reporting of individuals with sexually transmitted diseases.



Confidentiality is both a legal duty and an ethical duty.



Short Answer/Fill-in:

The use of standard precautions would be an application of the core value of ________.

Volunteering in a community oral health activity would be an application of the core value of ________.

Treating all patients equally, regardless of their social class, would be an application of the core value of ________.

Core values found in the Code of Ethics of health care providers are based on the ________ oath.

The opposite of paternalism is ________.

________ is the term used for donating one’s professional services.

The ethical principle of ________ is required to assess and determine priorities in health care.

Treating patients with respect and providing for informed consent is an example of the ethical principle of ________.

Another term for paternalism is ________.

The Health Insurance Portability and Accountability Act considers privacy and the core value of ________.

Matching: Match the description to one of the terms listed below.

_____ 1. Self-determination.

_____ 2. Doing what will benefit the patient.

_____ 3. Doing no harm.

_____ 4. Fairness.

_____ 5. Truthfulness.

_____ 6. Avoidance of disseminating or revealing any personal or private information.

_____ 7. Confidence in the truth or action.

_____ 8. Faithfulness to promises and obligations.

_____ 9. Usefulness of an action.

_____ 10. Making a decision for a patient.

autonomy f. beneficence

nonmaleficence g. justice

confidentiality h. fidelity

veracity i. trust

paternalism j. utility

Chapter Three Test

Name __________________________________________________

Multiple Choice/True-False:

Documentation of the refusal of treatment should include

documenting the information given to the patient.

documenting that the patient understands the risks of refusing care.

the signatures of the patient, health care provider, and witness.

all of the above.

Informed consent upholds the ethical principle of





Informed consent involves telling the patient

the diagnosis.

the treatment alternatives.

the risks involved for each treatment.

all of the above.

Informed consent allows the patient to be a partner in treatment.



Informed consent includes the patient’s right to refuse treatment.



Signing the Notice of Privacy Protection as mandated by HIPAA is the same as signing an informed consent document for treatment.



Clinical dental hygienists, who perform invasive procedures, should know their HIV status.



According to some regulatory agencies, it may be necessary for dental hygienists to disclose their serologic status.



Researchers need only the approval of a child’s parents or legal guardians and not the consent of the child because children are considered minors.



Assent for a child age 5 would be different than assent for a minor age 15.



Short Answer/Fill-in:

Informed consent consists of the health care provider giving a full disclosure of ________ and the patient giving ________.

Name the requirements for informed consent.

By asking permission and informing the patient of the purposes of a photo, one is acting according to the ethical principles of ________ and ________.

Patients are guaranteed information regarding their conditions through ________ and the ________.

Name three individuals who should sign an informed refusal form.

When obtaining permission to take a photograph, what information should be given to the person being photographed if she or he is over 21 years of age and mentally competent?

Give examples in which permission would be needed for the use of a photograph.

Name a way to determine if patients understand information provided to them.

Provide two examples of ways photos can be altered to lessen identification or de-identify individuals.

The controversy over reporting the serologic status of dental hygienists involves ________ for health care providers as opposed to informed consent for patients in knowing the health status of their treatment providers.

Matching: Match the description to one of the terms listed below.

_____ 1. Agreement by a child to participate in research.

_____ 2. Ethical principle or core value necessary for informed consent.

_____ 3. Legal representative for a minor or incompetent patient.

_____ 4. Provider duties the patient can expect.

_____ 5. Verbally agreeing to a recommended procedure.

_____ 6. Signing a statement authorizing a recommended procedure.

_____ 7. Nonverbal or unwritten consent to a procedure.

_____ 8. Assuming the role of a parent who knows what is best for a patient.

_____ 9. Health care providers withholding information from patients.

_____ 10. Permission-granting body for research at an institution or by an agency.

institutional review board f. expressed consent

assent g. implied consent

therapeutic privilege h. paternalism

surrogate i. Patients’ Bill of Rights

autonomy j. written consent

Chapter Four Test

Name __________________________________________________

Multiple Choice/True-False:

An ethical dilemma occurs when there is a conflict regarding

professional decisions.

legal issues.

moral actions.

none of the above.

Decision making for ethical dilemmas in dental hygiene practice involves

a code of ethics and laws.

critical thinking skills.

rights and duties.

all of the above.

Level III of Kohlberg’s stages of moral development is the

postconventional level.

autonomous level.

principled level.

all of the above.

According to Kohlberg, most adults tend to operate at

level I.

level II.

level III.

level IV.

According to Kohlberg, children solve problems at

stages 1 and 2.

stages 2 and 3.

stages 3 and 4.

stages 5 and 6.

According to Kohlberg, a child behaves a certain way to

avoid punishment.

obtain rewards.

earn approval.

all of the above.

Nothing is needed for making ethical decisions in dental hygiene practice except a professional code of ethics.



The Code of Ethics can be used to justify a given solution to an ethical dilemma.



All legal actions are ethical and moral.



As one gathers the facts to solve an ethical dilemma in dental hygiene practice, a useful tool may be the state or provincial practice act.



Short Answer/Fill-in:

A ________ is a situation necessitating a choice between two equal, especially undesirable, alternatives.

Name Kohlberg’s three levels of moral development.

According to James Rest, ________, ________, and ________ affect (or influence) moral

thinking and moral behavior.

An ethical dilemma is a conflict between two moral obligations that are difficult to ________.

List the steps in decision making.

When solving an ethical dilemma, the selected course of action should be guided by ________.

In addition to the Code of Ethics, other means of solving ethical dilemmas can be obtained from ________. (list as many as possible)

In listing the pros and cons of possible alternatives or options to solve an ethical dilemma, one should consider not only the ethical ramifications but also ________.

When solving ethical dilemmas, one uses thought processes and problem-solving skills more than ________.

The more rational or the higher the level of moral reasoning an individual attains, the more the individual is ________.

Matching: Match the description to one of the terms listed below.

_____ 1. Process that uses critical thinking skills to arrive at a judgment or conclusion.

_____ 2. Conflict between moral obligations that are difficult to reconcile.

_____ 3. Level I in Kohlberg’s stages of moral development.

_____ 4. Level II in Kohlberg’s stages of moral development.

_____ 5. Level III in Kohlberg’s stages of moral development.

_____ 6. Social scientist who stressed cultural and societal influences in moral development.

_____ 7. Social scientist who emphasized the importance of education and personal experience in moral development.

_____ 8. Selecting the course of action.

_____ 9. Development of the moral values and standards of one’s group or society.

_____ 10. Situation necessitating a choice between two equal alternatives.

dilemma f. decision making

ethical dilemma g. postconventional

cognitive development h. preconventional

James Rest i. conventional

Lawrence Kohlberg j. ethical position

Chapter Five Test

Name __________________________________________________

Multiple Choice/True-False:

Torts are

criminal wrongs.

civil wrongs.

medical wrongs.

none of the above.

Damages in civil court cases may be




all of the above.

Torts are

intentional acts or unintentional acts.

acts of omission or commission.

a and b.

none of the above.

The condition(s) necessary to prove malpractice is/are that

there was an act of omission or commission.

there was a failure to satisfy standard of care.

there was harm or injury to the patient.

all of the above.

The majority of dental hygienists in Canada have self-regulation, while the majority of dental hygienists in the United States do not have self-regulation.

The first statement is true, and the second statement is false.

The first statement is false, and the second statement is true.

Both statements are false.

Both statements are true.

Written defamation is considered libel.



An illegal act against society is subject to criminal legal procedures.



General supervision of dental hygienists requires that a dentist be physically present when dental hygiene procedures are rendered.



A breach of contract does not necessarily involve harm.



Threatening to harm an individual is





Short Answer/Fill-in:

A ________ is a civil wrong or action that brings harm to a person, property, or reputation.

Malpractice may be considered a tort because it causes ________ to an individual.

Negligence is a form of ________.

Name the levels of supervision for dental hygienists.

________ and ________ are two types of contracts.

Slander is ________ defamation.

Direct supervision requires the dentist to be ________ present during dental hygiene treatment.

Name the three conditions that bind contracts.

________ management is the term used to describe actions taken to prevent possible legal ramifications or any financial loss.

________ dentistry is the specialty that uses dental evidence in court cases.

Matching: Match the description to one of the terms listed below.

_____ 1. To terminate treatment or refrain from seeing a patient.

_____ 2. Threatening to harm an individual.

_____ 3. Touching an individual with the intention to harm.

_____ 4. Common law determined by courts.

_____ 5. Statutory law that concerns offenses against an individual.

_____ 6. Statutory law that concerns offenses against society.

_____ 7. Oral defamation.

_____ 8. Written or published defamation.

_____ 9. Type of law that is enacted by legislation.

_____ 10. Professional negligence.

assault f. abandonment

battery g. malpractice

libel h. slander

civil law i. case law

criminal law j. statutory law

Chapter Six Test

Name __________________________________________________

Multiple Choice/True-False:

The principle of distributive justice considers the allocation of health care resources

according to an individual’s (or group’s)




all of the above.

A major barrier for Medicaid recipients wanting dental care is

preventive care is not covered for adults.

not all dentists accept Medicaid for payment of treatment.

a and b.

none of the above.

P.A.N.D.A. is an acronym for a coalition that increases awareness and education for

partner abuse.

spouse abuse.

child abuse.

elderly abuse.

The objective (or purpose) for introducing advanced training and education for dental hygienists to perform restorative procedures is

to increase access to care.

to create jobs for unemployed dental hygienists.

to “grandfather” the preceptor dental hygienists.

all of the above.

All access-to-care problems can be solved by decreasing the cost of care.



Universal health care would uphold the principle of distributive justice based on the theory that all members of society have an equal right to health care.



Time away from work due to the adoption of a child is granted through the Family and Medical Leave Act.



According to the Americans with Disabilities Act, it is the responsibility of the federal government, not the employer, to provide reasonable accommodations necessary for a disabled person to perform a job.



If a supervisor or employer does not act on a report of sexual harassment, then he or she can be held accountable to the same degree as the employee accused of the harassment.



Early and Periodic Screening Diagnosis and Treatment procedures include dental screening for children receiving Medicaid benefits.



Short Answer/Fill-in:

In the United States, Medicare, not Medicaid, is designed for a specific segment of the population; this group is the ________.

Changing laws regarding the supervision of dental hygienists may increase access to preventive dental hygiene services to an underserved population because a ________ will not need to be present during treatment.

After recognizing and documenting, you should report possible child abuse to ______.

The most common abuse to the elderly is ________.

Identify one cultural barrier to access to care.

Name one way a dental hygienist can act as an advocate.

________ is U.S. federal government health care assistance, enacted by each state, for indigent or low-income persons.

________ is U.S. federal government health care assistance for individuals 65 years or older.

According to the ________________ Act, an individual cannot be discriminated against because of race, color, religion, national origin, gender, or pregnancy.

Intimate partner violence is also a term used for _______________.

Matching: Match the description to one of the terms listed below.

_____ 1. Health care for indigent or low-income individuals.

_____ 2. U.S. Federal government health care for individuals over 65 years of age.

_____ 3. Employer or supervisor is responsible for action of employee.

_____ 4. A form of managed care.

_____ 5. Equal treatment is a must for everyone.

_____ 6. Allocation of resources based on the most benefit and the least harm.

_____ 7. Limits referrals to specialists.

_____ 8. Set of criteria established by the U.S. government for nondiscrimination.

_____ 9. Concerned with the fair distribution of scarce resources among members of the population.

_____ 10. Need is not a prime factor in the distribution of resources.

Civil Rights Act f. Medicaid

Medicare g. respondeat superior

capitation h. social justice

egalitarian i. libertarian

gatekeeper j. utilitarian

Chapter Seven Test

Name __________________________________________________

Multiple Choice/True-False:

During the 1970s and 1980s, dental schools began to understand the need to incorporate practice management courses into their curricula

to increase the knowledge of the front office staff.

so that the dentist could learn to manage staff members.

as a required course in the many state practice acts.

because the dental practice must operate like a small business.

Practice management consultants focus on business aspects of the practice. These include all of the following except


employee benefits.

employee hiring criteria.


One of the reasons for failure of a practice management system implemented into any office might include that

all staff members participate.

the consultant fees are affordable.

the system does not fit every aspect of the practice.

all of the above.

Management of a practice that does not allow for open communication or exchange of ideas describes

authoritative management

participatory management

chaotic management

free rein management

Job description, benefits, office hours, and dental treatment procedures are components of

office policy manuals.

employment contracts.

exposure control manuals.

all of the above.

Social and managerial processes by which individuals and groups obtain what they need and want through an exchange of products with others defines

public relations.

public image.



The “overhead” of a dental practice includes all of the following except


employee salaries.

employee benefits.


The “huddle” or morning meeting is designed for staff to meet and discuss items such as daily schedules, staffing requirements for certain case types, required patient examinations, and how to accommodate dental emergencies.



When you are a new employee, patients expect that you are familiar with all aspects of treatment procedures and the location of materials in the office.



One reason for a practice to continue marketing strategies is that people relocate to and from the area.



Short Answer/Fill-in:

Dental hygienists often recommend products to patients due to the products’ ________.

Disadvantages for a practice including a profit center include ________ and ________ issues.

List three reasons a practice will want to consider designing a marketing plan.

List marketing strategies identified in the chapter that can be advantageous to the


Two key skills that employers seek in a dental hygienist other than clinical skills include ________ and ________.

Develop a mission statement for a new periodontal practice in the community.

List four key points that an office policy manual should include as the practice hires


Identify disadvantages for a “free rein” employment environment.

________ deals with the image of the practice.

Identify advantages for hiring a practice management consultant.

Matching: Match the description to one of the terms listed below.

_____ 1. Each state offering this type of practice will have its own definition in the practice act.

_____ 2. Identifies the monies due to a practice by its patients.

_____ 3. The amount and cost of services provided to patients.

_____ 4. The dentist is the primary or only decision maker.

_____ 5. A management style that allows input from all employees.

_____ 6. Each member of the dental team can substitute for another.

_____ 7. Requires a variety of programs designed to promote and protect a company’s image.

_____ 8. Allows for training on the job by the dentist.

_____ 9. May include sponsorship, oral health articles, and media advertising.

_____ 10. Can assist in increased production for the practice via sales.

accounts receivable f. crosstraining

independent practice g. public relations

production h. preceptorship

authoritative management i. marketing strategies

participatory j. profit centers

Chapter Eight Test

Name __________________________________________________

Multiple Choice/True-False:

Dental/Dental Hygiene Practice Acts regulate the oral health professional’s relationship with the



professional association.

internal revenue service.

federal trade commission.

Under direct supervision, an auxiliary may perform duties allowed within the licensure while a supervising dentist is not present.



New graduates may have limited strengths in clinical abilities and knowledge. Building rapport with patients may include all of the following except

being honest about how much time is needed for appointments while gaining speed and familiarity with the new position.

consulting with the dentist and other dental hygienists in the practice about when patients are referred to the specialist

discussing which type of treatment cases will be scheduled with the experienced dental hygienist and which will be scheduled with you.

accepting management responsibility within the first 6 months of practice.

Usual and customary fees are designed to keep all dental practices in a geographic area from charging significantly more than other practices.



One of the disadvantages of advance appointments in the continuing care system is they

allow for all patients to maintain oral health in a timely interval.

are more convenient for the front office personnel.

do not allow for new patients to see the dental hygienist after the initial exam.

do not allow the dental hygienist to plan for vacation.

A new licentiate should discuss time management with a potential employer.



Being the person in charge focuses on the key qualities most commonly used to describe leadership.



Working as a public health dental hygienist does not help in educating community organizations as to the need for access to care.



The term overhead is often used to describe the

cost of marketing.

cost of doing business.

overhead patient light.

revenue collected by the practice.

A big drawback to adding a dental hygienist to a practice is the added expense with no significant revenue.



Short Answer/Fill-in:

Recognizing the causes (etiology) that resulted in poor oral health is part of the ________.

Any dental practice will expect the dental hygiene department to be ________.

The total cost of all dental procedures performed in the practice is known as ________.

Explain how dental coverage for a PPO works.

What is capitation and how does it benefit the consumer?

Why do patients want most planned treatment procedures preauthorized?

List the advantages and disadvantages for advance-appointment continuing care systems.

Identify three difficulties that may occur when working in a practice with two other dental hygienists.

What are the limitations for dental services for consumers on state assistance?

In geographic areas where dental hygiene positions rarely open, describe how you can get work and get to know the practices and dentists.

Matching: Match the description to one of the terms listed below.

_____ 1. An appointment made by a patient upon completion of a dental hygiene treatment.

_____ 2. A reminder card sent to patients requesting they schedule an appointment.

_____ 3. Insurance plan designed and offered by a government agency.

_____ 4. The dentist is compensated a fixed fee for the number of patients enrolled in an insurance plan.

_____ 5. Obtaining information from an insurance company regarding the benefits for specific procedures prior to treatment.

_____ 6. The total amount it costs to operate a business.

_____ 7. The total amount generated by the number and type of procedures performed.

_____ 8. The pilot project conducted in California.

_____ 9. Insurance coverage offered by private entities from which the consumer must obtain treatment in specific facilities.

_____ 10. Specific identification for dental hygiene procedures used when submitting for third-party payment.

insurance codes f. overhead


capitation h. preauthorization

mail system i. advance appointment

production j. state assistance/Medicaid

Chapter Nine Test

Name __________________________________________________

Multiple Choice/True-False:

New Mexico dental hygienists began practicing in what is termed a collaborative practice, which includes all of the following settings except


nursing care facilities.

owner-operated free-standing dental hygiene practices.

private practices.

In 1986, California began its Health Manpower Pilot Project (HMPP #139) designed to study the safety of and access to dental hygiene services in unsupervised settings.



In 1999, Texas dental hygienists began practicing in what is termed a collaborative practice based on criteria that had been established by a committee and state governing board.



Dental therapists are more common in countries other than the United States.



Minnesota began using dental therapists before any other state in the United States.



Dental therapists in New Zealand can perform all of the following duties except the

examination of oral tissues, diagnosis of dental caries, and recognition of abnormalities.

administration of local anesthetic using dentoalveolar infiltration, inferior dental

nerve block, and topical local anesthetic techniques.

extraction of permanent teeth.

taking of impressions for the construction and fitting of mouthguards.

The focus of the RDHAP curriculum includes all of the following except

information technology.

medically complex patients.


practice management.

California currently has four schools offering the RDHAP program in the online format.



Radiographs and administration of local anesthetic and nitrous oxide sedation still require direct supervision in Colorado for those practicing independently.



Owning radiographic equipment is now included for the independent dental hygienist practicing in





Short Answer/Fill-in:

The U.S. Surgeon General’s Report addressed the oral health of America for the first time in the year ______.

Legal success was realized in 1998 with the licensure in California for the __________________.

Legislation in 1986 allowing independent or unsupervised practice for dental hygienists occurred in ______________.

Explain the role of the lobbyist when working to change dental practice acts.

Describe how dental therapists began in Britain.

Dental therapists are serving a population of over _____ million in Tanzania.

_____________other nations have some model of dental hygiene or oral health care provider other than a dentist.

Minnesota Governor Tim Pawlenty signed _____________, a bill establishing the advanced dental therapist.

The three students of the first class, who graduated from the program on December 12, 2008 are known as _______________________________________.

List the criteria to qualify for the RDHAP program in California.

Matching: Match the description to one of the states listed below.

_____ 1. Any dental hygiene services specified in the affiliated practice agreement except root planing, local anesthesia, nitrous oxide, or placing sutures can be done unsupervised.

_____ 2. Services are provided in hospitals, long-term care facilities, and public and migrant health facilities, and must be authorized by the dentist.

_____ 3. Full scope of practice and procedures authorized by the board are delegated

by the dentist.

_____ 4. All dental hygiene services (except local anesthesia and nitrous oxide) may be provided once to each patient; to perform repeat services other than assessment, screening, and fluoride, dentists must examine; settings are mainly public health and institutions.

_____ 5. The Department of Health may authorize a dental hygienist to provide preventive treatment to children unsupervised.

_____ 6. The dentist may authorize a dental hygienist to perform services one time outside of the dental office setting prior to the dental examination.

_____ 7. Dental hygienists may obtain a public health endorsement to work as public health/dental health hygienists in schools, community centers, hospitals, and nursing homes without supervision.

_____ 8. Under general supervision, a prophylaxis, fluoride, and sealants can be performed if the dental hygienist is contacted or employed by the Department of Health and Environmental Control.

_____ 9. Dental hygienists must obtain a limited license for public health settings; services include prophylaxis, fluoride, root planing, sealant polish restorations, x-rays for diagnosis by a dentist, and oral cancer screening.

_____ 10. A dental hygienist can work in any setting (private or public) and perform dental hygiene duties; the dentist must be available for diagnosis, consultation, and evaluation.

Idaho f. Montana

Oklahoma g. Nevada

Arizona h. Iowa

South Carolina i. Nebraska

New York j. Massachusetts

Chapter Ten Test

Name __________________________________________________

Multiple Choice/True-False:

The majority of surveys regarding the lack of dental hygienists throughout the country indicate that

there is a true shortage in all areas.

there is an overall maldistribution.

there is no shortage.

none of the above.

Advantages for temporary dental hygiene positions include all of the following except


allowing for introduction into many practices.

allowing for working when needed or desired.

allowing for short- or long-term positions.

When interviewing for a new position, it is wise to prepare for interviewing the potential employer.



Many potential employers will seek characteristics that will enhance or fit into their practice. These may include all of the following except


hair color.

a positive attitude.


For a working interview, the potential dental hygienist should avoid requesting compensation.



Well-constructed resumes will include all of the following except



salary requirements.

an objective statement.

A cover letter introducing the resume and the applicant needs to be lengthy and describe all of the potential employee’s qualifications that meet the position.



When preparing for interviews, it is wise to list negotiable items in advance so that you meet your personal goals.



Employment contracts may include all of the following except

positions and duties.

evaluation periods.

pay schedule.

birth date.

Policy manuals help decrease misunderstandings about what the practice will provide to its staff members as well as expectations of employees.



Short Answer/Fill-in:

Describe two differences between leadership and management skills.

List five major categories that may be found in an office policy manual.

The dental hygienist who is paid a flat rate regardless of how much production is gained or the number of patients seen in a day describes ________ compensation.

Raises based on employee performances and skills are ________ raises.

What is the advantage of sending a thank-you letter?

Develop a brief objective statement for a dental hygienist seeking a position in a periodontal practice.

When a dental hygienist takes the initiative, plans, and prepares for an interview, he or she is acting ________.

For many women, ________ are not in their emotional comfort zone, yet these skills can be learned with advance preparation.

List three characteristics of an effective leader.

Explain the disadvantages of a written employment contract.

Matching: Match the description to one of the terms below.

_____ 1. Employment designed for short- or long-term absences of a regular employee.

_____ 2. Professional agencies, classified ads, and Internet sites.

_____ 3. An interview technique that includes compensation.

_____ 4. A concise document that describes education and experience.

_____ 5. A statement that targets reasons for seeking employment in a particular setting.

_____ 6. A document that introduces a potential employee.

_____ 7. A document that reinforces an interview.

_____ 8. A type of compensation based on procedures or daily production.

_____ 9. A written agreement between two parties.

_____ 10. A document describing policies, procedures, benefits, working hours, etc.

employment contract f. commission

working interview g. temporary employment

résumé h. objective statement

thank-you letter i. cover letter

policy manual j. employment resources

Chapter Eleven Test

Name __________________________________________________

Multiple Choice/True-False:

Economic changes have rendered the Social Security system unreliable for retiring baby boomers.



Reviewing one’s current situation, outlining goals, and developing a plan to obtain goals best describes


retirement planning.

financial planning.

educational goals.

The amount of funds remaining after payment of all debts defines

gross income.

net income.

gross worth.

net worth.

Interest that adds to the initial investment due to the rate of the interest and the amount of time that funds remain untouched describes

special interest.

compound interest.

pro-rate interest.

simple interest.

A “share” represents ownership in a company; many are purchased as stocks.



Tax-deferred funds are also known as individual retirement accounts.



An insurance plan that will pay upon the inability to work for a period of time due to injury is known as

life insurance.

social security.

disability insurance.

liability insurance.

Due to the high risk of CTDs among dental hygienists, it is becoming easier to obtain a disability policy through all major insurance plans.



Membership in the American Dental Hygienists’ Association also provides for group insurance coverage to members.



Preventive care is the best way to avoid stress and ergonomic-related work injuries.



Short Answer/Fill-in:

A group of investments is known as a ________.

Fixed income securities are also known as ________.

A ________ doubles as a pension plan for self-employed persons.

Interest rates can be higher with ________, which can be purchased at a local bank.

Both novice and experienced investors may participate in ________ trading, which is convenient.

List four pitfalls to investing.

According to the U.S. Bureau of Statistics, ________ are the fastest growing occupational injury.

List three intangible benefits of professional membership as a dental hygienist.

List four benefits to adopting a healthy lifestyle.

List three basic steps for initial investing.

Matching: Match the description with one of the terms below.

_____ 1. Provides a report of a person’s investments and holdings.

_____ 2. Assists in investments and retirement planning.

_____ 3. Adds value to an initial investment and increases balances.

_____ 4. The value remaining after payment of debts.

_____ 5. A specialized form of investing that includes stocks, bonds, and other vehicles.

_____ 6. Known as “fixed income” securities.

_____ 7. Allows income to be placed into a tax-deferred account.

_____ 8. A fund used by nonprofit organizations.

_____ 9. Insurance designed to provide income upon injury.

_____ 10. Insurance that pays in case of lawsuits.

disability f. bonds

compound interest g. financial planner

mutual funds h. portfolio

403(b) i. net worth

IRA j. malpractice

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