Human Communication In Society 4th Edition By Jess K. Alberts – Test Bank A+

$35.00
Human Communication In Society 4th Edition By Jess K. Alberts – Test Bank A+

Human Communication In Society 4th Edition By Jess K. Alberts – Test Bank A+

$35.00
Human Communication In Society 4th Edition By Jess K. Alberts – Test Bank A+

TB_Q6.1 Nonverbal behavior that has symbolic meaning is known as nonverbal ________.

  1. kinesics
  2. communication
  3. haptics
  4. gestures

Answer: b

LO 6.1: Describe the important role of nonverbal communication in social interaction.

Topic: The Importance of Nonverbal Communication

Skill Level: Remember the Facts

Difficulty Level: Easy

TB_Q6.2 Your text defines and discusses five aspects of nonverbal codes. Which of these is NOT one of those aspects?

  1. value
  2. kinesics
  3. paralinguistics
  4. haptics

Answer: a

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Remember the Facts

Difficulty Level: Easy

TB_Q6.3 Obscene gestures are a form of the nonverbal behavior known as _____.

  1. haptics
  2. kinesics
  3. proxemics
  4. chronemics

Answer: b

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.4 If you stick out your hand to hail a cab, which kinesic behavior are you using?

  1. illustrator
  2. emblem
  3. gesture
  4. adaptor

Answer: c

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Apply What You Know

Difficulty Level: Moderate

TB_Q6.5 If you raise your hand in class to speak, which kinesic behavior are you using?

  1. gesture
  2. emblem
  3. regulator
  4. port

Answer: b

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Apply What You Know

Difficulty Level: Moderate

TB_Q6.6 Harris returned from a hunting trip where he almost killed a deer. When explaining to his friends how large the deer was, Harris held his hands a certain distance apart. This is an example of which kinesic behavior?

  1. gesture
  2. illustrator
  3. emblem
  4. adaptor

Answer: b

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Apply What You Know

Difficulty Level: Moderate

TB_Q6.7 Rate, volume, pitch, and stress refer to the vocal aspects of nonverbal communication known as ________.

  1. paralinguistics
  2. illustrators
  3. phonemes
  4. haptics

Answer: a

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Remember the Facts

Difficulty Level: Easy

TB_Q6.8 The sounds we utter that do not have the structure of language are known as ________.

  1. rhythms
  2. noises
  3. vocalizations
  4. proxemics

Answer: c

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Remember the Facts

Difficulty Level: Easy

TB_Q6.9 Preston shows up late for his first day of work. Based on this, his new boss’s expectations for appropriate ________ behavior are violated.

  1. chronemic
  2. haptic
  3. kinesic
  4. proxemic

Answer: a

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.10 Which of the following demonstrates the use of time polychronically?

  1. Sara is reading a book before she heads to bed.
  2. Jessica closes her computer tablet while talking to her friend to avoid distraction.
  3. Norton texts on his phone while watching a movie with friends.
  4. Jeffery prefers to see movies at the movie theater instead of renting them.

Answer: c

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Apply What You Know

Difficulty Level: Moderate

TB_Q6.11 ________ distance describes the space we use when interacting with friends and acquaintances. .

  1. Intimate
  2. Private
  3. Personal
  4. Habitual

Answer: c

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Remember the Facts

Difficulty Level: Easy

TB_Q6.12 An interaction with a worker at the mall is likely to occur at the ________ distance.

  1. intimate
  2. personal
  3. social
  4. public

Answer: c

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.13 A doctor or a dentist uses ________ touch at work.

  1. professional
  2. social-polite
  3. love-intimate
  4. demand

Answer: a

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.14 In the United States, ________touch is more intimate than professional touch but it is still impersonal.

  1. functional
  2. social-polite
  3. love-intimate
  4. demand

Answer: b

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.15 Kevin is offended when his manager stops by his desk and places his hand on Kevin’s arm while he talks with him. Kevin feels constrained by the situation. His manager is demonstrating _____ touch.

  1. functional
  2. social–polite
  3. love–intimate
  4. demand

Answer: d

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Apply What You Know

Difficulty Level: Moderate

TB_Q6.16 Skylar is talking to a few of her friends at a party. During the conversation, she takes turns in the conversation and makes eye contact with the friend she is speaking to directly. Which function of nonverbal behavior is she displaying?

  1. communicating information
  2. regulating interaction
  3. expressing and managing intimacy
  4. social control

Answer: b

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Apply What You Know

Difficulty Level: Moderate

TB_Q6.17 Sloane glared at the bus driver who did not stop for her at the crosswalk. Which function of nonverbal behavior is she displaying?

  1. communicating information
  2. regulating interaction
  3. expressing and managing intimacy
  4. social control

Answer: d

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.18 An organization that forbids employees from having or obtaining tattoos is using ________ to regulate the nonverbal communication of its employees.

  1. power
  2. chronemics
  3. stereotypes
  4. haptics

Answer: a

LO 6.4: Explain how nonverbal communication can both trigger and express prejudice and discrimination.

Topic: The Individual, Nonverbal Communication, and Society

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.19 When the verbal and nonverbal message express the same meaning, the message is considered ________.

  1. congruent
  2. contradictory
  3. parallel
  4. synced

Answer: a

LO 6.6: Name five ways to improve your ability to interpret nonverbal behavior.

Topic: Improving Your Nonverbal Communication Skills

Skill Level: Understand the Concepts

Difficulty Level: Moderate

True/False Questions

TB_Q6.20 Nonverbal cues are typically not associated with emotions.

Answer: False

LO 6.1: Describe the important role of nonverbal communication in social interaction.

Topic: The Importance of Nonverbal Communication

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.21 People exhibit nonverbal behaviors virtually all the time they are conscious.

Answer: True

LO 6.1: Describe the important role of nonverbal communication in social interaction.

Topic: The Importance of Nonverbal Communication

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.22 The meaning we attribute to someone’s nonverbal behavior varies based on how well we know the communicator.

Answer: True

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Apply What You Know

Difficulty Level: Moderate

TB_Q6.23 Posture, movement, and facial expression are all components of chronemics.

Answer: False

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.24 Gestures we use to manage our emotions are called adaptors.

Answer: True

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Remember the Facts

Difficulty Level: Easy

TB_Q6.25 Immediacy refers to the degree of tension one’s body displays.

Answer: False

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.26 Posture and movement often convey information about a person’s mood.

Answer: True

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Remember the Facts

Difficulty Level: Easy

TB_Q6.27 Paralinguistics are the aspects of language that are oral but not verbal.

Answer: True

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.28 A public speaking teacher who writes comments that the speaker speaks too quickly and with a flat voice is paying attention to vocalizations.

Answer: False

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.29 Public distance is appropriate when speaking in a lecture hall or performing on a stage during a play.

Answer: True

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.30 In cross-sex interactions, women are more likely to initiate touch than men.

Answer: False

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.31 Congruent messages express the opposite meaning.

Answer: False

LO 6.6: Name five ways to improve your ability to interpret nonverbal behavior.

Topic: Improving Your Nonverbal Communication Skills

Skill Level: Understand the Concepts

Difficulty Level: Moderate

Completion (fill-in-the-blank) Questions

TB_Q6.32 ________ or signals are distinct, organized means of expression that consist of both symbols and rules for their use.

Answer: Nonverbal codes

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.33 When Nathan is in a rush and stuck in traffic, he often finds his leg bouncing. This is an example of a(n) ________.

Answer: adaptor

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.34 ________ are gestures that stand for a specific verbal meaning.

Answer: Emblems

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.35 The study of the way people use time as a message is called ________.

Answer: chronemics

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

TB_Q6.36 Giving a brief hug to a coworker that you have come to know well when you run into him or her downtown is an example of ________ touch.

Answer: friendship

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Understand the Concepts

Difficulty Level: Moderate

Essay Questions

TB_Q6.37 Describe the five functions of nonverbal behaviors and provide examples of each function.

Answer: In general, scholars have determined that nonverbal behaviors serve five functions during interaction (Patterson, 1982, 2003). Those five functions are: communicating information, regulating interaction, expressing and managing intimacy, establishing social control, and signaling service-task functions. Most fundamentally, nonverbal messages are used to communicate information. From the receiver’s point of view, much of a sender’s behavior is potentially informative. For example, when you meet someone for the first time you evaluate the pattern of the sender’s behavior to assess a variety of factors. Nonverbal communication also is used to regulate interaction. That is, people use nonverbal behaviors to manage turn-taking during conversation. Thus, if you want to start talking, you might lean forward, look at the current speaker, and even raise one finger. A third function of nonverbal communication, and the most studied, involves expressing and managing intimacy. The degree of your nonverbal involvement with another usually reflects the level of intimacy you desire with that person. People also use nonverbal communication to exert or establish social control, or to exercise influence over other people. Individuals engage in the social control function when they smile at someone they want to do them a favor or when they glare at noisy patrons in a theater to encourage them to be quiet. Finally, nonverbal communication has a service-task function. Behaviors of this kind typically signal close involvement between people in impersonal relationships and contexts. For example, golf pros often stand with their arms around a novice golfer to help her with her golf swing, and massage therapists engage in intimate touch as part of their profession.

LO 6.3: Define five nonverbal codes and discuss the five functions of nonverbal messages.

Topic: Nonverbal Communication and the Individual

Skill Level: Analyze It

Difficulty Level: Difficult

TB_Q6.38 Describe the relationship between nonverbal behavior and power. Be sure to address the role of identity and status in your answer.

Answer: Nonverbal communication and power are intricately related—especially via the nonverbal codes of appearance and artifacts. In the United States, power is primarily based on an individual’s access to economic resources and the freedom to make decisions that affect others. People use nonverbal cues to communicate their own status and identities, and to evaluate and interpret others’ status and identities. Based on these interpretations, people—consciously and unconsciously—include and exclude others, and approve or disapprove of others. For example, in wealthy communities, people who don’t look affluent may be stopped and questioned about their presence.

LO 6.4: Explain how nonverbal communication can both trigger and express prejudice and discrimination.

Topic: The Individual, Nonverbal Communication, and Society

Skill Level: Analyze It

Difficulty Level: Difficult

TB_Q6.39 Describe the role of nonverbal communication in prejudice and discrimination. Be sure to include specific examples of behaviors that could be interpreted as prejudicial.

Answer: At the intersection of societal forces and nonverbal communication are prejudice and discrimination. Both can be triggered by nonverbal behavior and are also expressed through nonverbal behavior. Let’s look at how this works. First, one’s race and ethnicity, body shape, age, or style of dress—all of which are communicated nonverbally— can prompt prejudgment or negative stereotypes. How often do people make a snap judgment or generalization based on appearance? Second, prejudice and discrimination are expressed nonverbally. In some extreme cases, nonverbal signals have even triggered and perpetrated hate crimes. there are many other more subtle ways that prejudice can be communicated nonverbally—for instance, averting one’s gaze or failing to reciprocate a smile. It can be as subtle as shifting your gaze, leaning your body away, or editing your speech.

LO 6.4: Explain how nonverbal communication can both trigger and express prejudice and discrimination.

Topic: The Individual, Nonverbal Communication, and Society

Skill Level: Analyze It

Difficulty Level: Difficult

TB_Q6.40 Identify and give examples of two ways to improve your nonverbal communication skills.

Answer: Answers can vary but might include: One way you can assess your own and others’ nonverbal communication is to examine how it interacts with verbal messages (Jones & LeBaron, 2002). That is, how congruent (similar) are the two sets of messages? When the two types of messages are congruent, they are often genuine (or we assume them to be so). For example, a positive verbal message (“I like you”) combined with a positive nonverbal message (smile, forward body lean, relaxed posture) usually conveys a convincing positive message. In addition to assessing the congruence of the verbal and nonverbal components of a message, you improve your comprehension of nonverbal messages by analyzing the context, your knowledge of the other person, and your own experiences. For example, if you are playing basketball and a teammate slaps you on the rear and says “good going,” the message may be clear. Given the context, you may read it as a compliment and perhaps a sign of affection or intimacy. But what if the slap on the rear occurs at work after an effective presentation? Given that such behavior is generally inappropriate in a business context, you probably will (and should) more closely assess its meaning.

LO 6.6: Name five ways to improve your ability to interpret nonverbal behavior.

Topic: Improving Your Nonverbal Communication Skills

Skill Level: Analyze It

Difficulty Level: Difficult

Chapter Seven: Listening and Responding

Multiple Choice Questions

TB_Q7.1 As the text relates, experts estimate that college students spend about half of their time in interpersonal listening and the other half in ____ listening.

  1. media
  2. cultural
  3. nonverbal
  4. psychosocial

Answer: a

LO 7.1: Identify six reasons why listening is important.

Topic: The Importance of Listening

Skill Level: Remember the Facts

Difficulty Level: Easy

TB_Q7.2 The four stages of listening include hearing, understanding, ________, and responding.

  1. ordering
  2. directing
  3. developing
  4. evaluating

Answer: d

LO 7.2: Describe the four stages of listening.

Topic: What is Listening? Four Stages

Skill Level: Remember the Facts

Difficulty Level: Easy

TB_Q7.3 Sensing is the stage of listening that most people refer to as _____.

  1. hearing
  2. perceiving
  3. feeling
  4. responding

Answer: a

LO 7.2: Describe the four stages of listening.

Topic: What is Listening? Four Stages

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.4 When Kiera tells her parents that she is failing physics, they feel disappointed but respond with support by offering to pay for a tutor. Their disappointment is an example of what part of the listening stage?

  1. sensing
  2. understanding
  3. evaluating
  4. responding

Answer: c

LO 7.2: Describe the four stages of listening.

Topic: What is Listening? Four Stages

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.5 In addition to the four basic stages of listening, some communication experts now have expanded the definition to include _____.

  1. motivating
  2. lurking
  3. texting
  4. parting

Answer: b

LO 7.2: Describe the four stages of listening.

Topic: What is Listening? Four Stages

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.6 When one focuses more on the content of the message than on the person delivering it and want to do something with the message, they are reflecting the ________ listening style.

  1. action-oriented
  2. content-oriented
  3. people-oriented
  4. time-oriented

Answer: a

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.7 When Jerome and Kylie finished listening to the President’s speech, they immediately began discussing the details of the speech, critically analyzing its messages. Jerome and Kylie have which of the following listening styles?

  1. action-oriented
  2. content-oriented
  3. people-oriented
  4. time-oriented

Answer: b

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Apply What You Know

Difficulty Level: Medium

TB_Q7.8 Which of the following listening styles requires the most attuned critical listening skills?

  1. action-oriented
  2. content-oriented
  3. people-oriented
  4. time-oriented

Answer: b

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.9 Benedict is much more interested in hearing about his friends’ adventures over break than talking about what he did. This is an example of which of the following listening styles?

  1. action-oriented
  2. content-oriented
  3. people-oriented
  4. time-oriented

Answer: c

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.10 Penelope’s friend is taking forever to explain what she did the night before. Penelope pulls out her phone to check her mail as her friend rambles on so that the time is not completely wasted. This is an example of which of the following listening styles?

  1. action-oriented
  2. content-oriented
  3. people-oriented
  4. time-oriented

Answer: d

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.11 Antoinette goes over to her boyfriend’s house to celebrate getting a promotion at work. But when her boyfriend opens the door, he immediately launches into how awful his day has been. Which listening barrier may impede their conversation?

  1. preoccupation
  2. defensive listening
  3. boredom
  4. emotional listening

Answer: a

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.12 The moment Rodrigo’s professor mentioned that the material covered next was not going to be on the final exam, Rodrigo tuned him out and pulled out his phone to text his friend instead. Which listening barrier may impede this interaction?

  1. preoccupation
  2. defensive listening
  3. conflicting objectives
  4. emotional listening

Answer: c

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.13 After listening to the first few minutes of the professor’s lecture, Carlos decided he wasn’t going to learn anything new since he never learning anything from this professor and worked on homework from another class instead. Which poor listening habit does this demonstrate?

  1. wandering
  2. predicting
  3. rejecting
  4. rehearsing

Answer: c

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Apply What You Know

Difficulty Level: Medium

TB_Q7.14 Which of the following is NOT a characteristic of mindful listening?

  1. ability to eliminate the noisy barriers
  2. eliminating compassion and empathy
  3. desire to get the whole message
  4. willingness to place your agenda lower on the priority list than the speaker’s

Answer: b

LO 7.6: Discuss two ways to improve your own listening behavior.

Topic: Improving Your Listening Skills

Skill Level: Apply What You Know

Difficulty Level: Medium

True/False Questions

TB_Q7.15 Close relationships include rapport, empathy, and authenticity, all of which are built by active listening.

Answer: True

LO 7.1: Identify six reasons why listening is important.

Topic: The Importance of Listening

Skill Level: Remember the Facts

Difficulty Level: Easy

TB_Q7.16 Listening is the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.

Answer: True

LO 7.2: Describe the four stages of listening.

Topic: What is Listening? Four Stages

Skill Level: Remember the Facts

Difficulty Level: Easy

TB_Q7.17 Evaluating is the stage of listening in which the listener interprets messages associated with sounds.

Answer: False

LO 7.2: Describe the four stages of listening.

Topic: What is Listening? Four Stages

Skill Level: Remember the Facts

Difficulty Level: Easy

TB_Q7.18 An individual’s listening style is based on a set of attitudes, beliefs, and predispositions regarding the information he or she receives.

Answer: True

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.19 Supportive listening can be developed by eliminating distractions, such as cell phones, music, or television, in an interpersonal interaction.

Answer: True

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.20 Time-oriented listening styles prefer lengthy speeches.

Answer: False

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.21 Scholars agree that women are better listeners than men.

Answer: False

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.22 Effective listening with teenagers involves asking as many questions as possible to validate their identity.

Answer: False

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.23 Hearing loss is a type of physiological barrier to listening.

Answer: True

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.24 Mindful listening is considered unethical and should be avoided.

Answer: False

LO 7.6: Discuss two ways to improve your own listening behavior.

Topic: Improving Your Listening Skills

Skill Level: Apply What You Know

Difficulty Level: Medium

Completion (fill-in-the-blank) Questions

TB_Q7.25 A ________-oriented listener does not like to go over complex details but prefers ideas presented in a brief, concise fashion.

Answer: time

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.26 Informational listening skills are especially useful for the _____-oriented listening style which requires attention to content.

Answer: action

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.27 Paulette can barely hear what the other people at the table are saying because the restaurant is so noisy. The noise is an example of a _____ barrier.

Answer: physical

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.28 Boredom and preoccupation are examples of common _____ barriers.

Answer: psychological

LO 7.3: Describe the influences on listening and barriers to effective listening.

Topic: Listening and the Individual: Influences and Barriers

Skill Level: Understand the Concepts

Difficulty Level: Medium

TB_Q7.29 Kelly noticed that while Michael barely talked to his co-workers, whenever the manager came into the office Michael sat up straighter and looked the manager directly in the eye as he talked at length about the project he was working on. This demonstrates how ____ status plays a role in listening.

Answer: social

LO 7.4: Understand the role of societal forces (hierarchy, contexts, and community) in listening.

Topic: The Individual, Listening, and Society: Hierarchy, Contexts, and Community

Skill Level: Understand the Concepts

Difficulty Level: Medium

Essay Questions

TB_Q7.30 Explain the four stages of listening.

Answer: Hearing occurs when listeners pick up the sound waves directed toward them. For communication to occur, you must first become aware that information is being directed at you. In other words, you have to hear the sounds. But of course, hearing something is not the same as understanding or evaluating the information—the next steps. This means that hearing is not the same as listening. Hearing is really only the first step. Once you sense that sounds are occurring, you have to interpret the messages associated with the sounds—that is, you have to understand what the sounds mean. The meaning you assign affects how you will respond—both physiologically and communicatively. After you understand (or at least believe you understand) the message you have received, you evaluate the information. When you evaluate a message, you assess your reaction to it. Finally, you respond to messages. Your response provides the most significant evidence to others that you are listening. Responding means that you show others how you regard their messages.

LO 7.2: Describe the four stages of listening.

Topic: What is Listening? Four Stages

Skill Level: Analyze It

Difficulty Level: Difficult

TB_Q7.31 What are two ethical issues involved with listening? Give examples of both.

Answer: People have several ethical decisions to make about listening. These decisions include

choosing what you will listen to and when, as well as how you will respond when listening to other people or to the soundscapes that surround you. To begin, choosing to listen or not is an ethical decision, in both face-to-face and mediated communication contexts (Beard, 2009; Lacey, 2013; Stoltz, 2010). Just because someone wants to tell you something doesn’t mean you have to listen. And sometimes the act of listening—or refusing to—means taking a moral stand. For example, let’s say a friend of yours tweets a vicious rumor about another person or tells a racist joke. You have an ethical decision to make. How are you going to respond? Are you going to retweet it? Ignore it? Mediated communication contexts also can pose ethical issues with regard to listening. The fact is that we receive more messages and hear many more voices than ever possible in our parents’ or grandparents’ time. Communication expert Kate Lacey says we need a new set of listening skills to help us cope with this barrage of messages and to be selective in our listening choices; we train in “public speaking,” but not “public listening”.

LO 7.5: Describe ethical challenges in listening.

Topic: Ethics and Listening

Skill Level: Analyze It

Difficulty Level: Difficult

TB_Q7.32 Describe the ways that you can improve your listening skills and provide an example of each.

Answer: Ask yourself: What keeps you from really listening? Which filters block your ability to hear and understand what others are saying? Overcoming listening barriers—especially those that are reinforced by social hierarchies— can be challenging. Perhaps one way to overcome those societal messages is through awareness that our listening behaviors play an important role in the outcome of communication encounters. A number of research studies have shown that when people listen attentively to one another, the speaker is more likely to speak coherently. On the other hand, when listeners do not pay careful attention, speakers tend to be less coherent. Put another way, regardless of who they are or their social location, when speakers feel they are listened to with respect and attentiveness, they become better communicators and vice versa. Another way to improve listening skills is by applying the concept of mindful listening. Mindful listening, which is a specific kind of mindfulness, is based on Eastern philosophy and Zen Buddhism; it is defined by focus, concentration, and compassion, and it can bring health, peace, and productivity to our everyday lives. This holistic approach requires that we listen with the heart, body, and mind, and for most of us, that means a major change in attitude. Mindful listening focuses on the process of listening versus the payoff.

LO 7.6: Discuss two ways to improve your own listening behavior.

Topic: Improving Your Listening Skills

Skill Level: Analyze It

Difficulty Level: Difficult

+
-
Only 0 units of this product remain

You might also be interested in