Looking Out Looking In 14th Edition by Adler – Test Bank A+

$35.00
Looking Out Looking In 14th Edition by Adler – Test Bank A+

Looking Out Looking In 14th Edition by Adler – Test Bank A+

$35.00
Looking Out Looking In 14th Edition by Adler – Test Bank A+
  1. “The Way You Talk Can Hurt You?” reading in Chapter Six insists that it would be beneficial for men to change their vocal patterns to sound more cooperative and friendly in everyday interactions.

Answer: F Type: T Page: 204 Knowledge

  1. According to the text, you cannot avoid communicating.

Answer: T Type: T Page: 189 Comprehension

  1. Nonverbal communication is usually specific and clear.

Answer: F Type: T Pages: 193-194 Comprehension

  1. Nonverbal communication is not as effective at conveying thoughts or ideas as it is at conveying attitudes and feelings.

Answer: T Type: T Pages: 189-190 Comprehension

  1. According to your text’s definition of nonverbal communication, it follows that the way a person styles his/her hair is a nonverbal message.

Answer: T Type: T Page: 188 Analysis

  1. In social transactions, the higher status person is generally the more rigid, tense-appearing one, whereas the one with lower status is usually more relaxed.

Answer: F Type: T Page: 200 Knowledge

  1. Information about status can be communicated by not only posture, but also by use of space and management of time.

Answer: T Type: T Pages: 200, 209-210 Synthesis

  1. Gestures can be intentional or unintentional.

Answer: T Type: T Pages: 200-201 Comprehension

  1. Research reveals that the use of manipulators is always a sign of discomfort.

Answer: F Type: T Page: 200 Knowledge

  1. In many instances, the use of touch increases liking and boosts compliance.

Answer: T Type: T Page: 206 Knowledge

  1. Nonverbal messages convey relational information such as respect and friendliness.

Answer: T Type: T Pages: 189-190 Knowledge

  1. Generally, facing someone directly signals your interest in that person.

Answer: T Type: T Page: 198 Knowledge

  1. Most communication scholars don’t define American Sign Language as nonverbal communication.

Answer: T Type: T Page: 188 Knowledge

  1. Nonverbal communication can be very revealing, but it can have so many possible meanings that it’s foolish to think your interpretation will always be correct.

Answer: T Type: T Pages: 193-194 Comprehension

  1. Some people are more skillful than others at accurately decoding nonverbal behavior.

Answer: T Type: T Page: 194 Knowledge

  1. Your text defines nonverbal communication exclusively as any type of communication that isn’t expressed by words.

Answer: F Type: T Page: 188 Comprehension

  1. Different emotions show most clearly in different parts of the face.

Answer: T Type: T Page: 202 Knowledge

  1. According to your text, some researchers claim that over 90 percent of the emotional impact of a message comes from nonverbal sources.

Answer: T Type: T Page: 188 Knowledge

  1. Scientists use the term paralanguage to describe nonverbal messages conveyed by the voice.

Answer: T Type: T Pages: 202-205 Comprehension

  1. Many nonverbal behaviors are governed by cultural rules.

Answer: T Type: T Pages: 196-198 Knowledge

  1. Silence or pauses count as nonverbal communication.

Answer: T Type: T Pages: 202-203 Comprehension

  1. Patterns of eye contact are fairly consistent across cultures.

Answer: F Type: T Pages: 196-197 Comprehension

  1. Emblems are nonverbal behaviors that have the same meaning to all members of a particular culture or co-culture.

Answer: T Type: T Page: 200 Knowledge

  1. It is possible to recognize paralinguistic messages, even if you don’t understand the language being spoken.

Answer: T Type: T Page: 204 Comprehension

  1. According to research cited in your text, touch and health are not related.

Answer: F Type: T Page: 206 Knowledge

  1. Researchers have found that the face and eyes are capable of five basic expressions.

Answer: F Type: T Pages: 201-202 Knowledge

  1. Pupil dilation can be a sign of deception.

Answer: T Type: T Page: 192 Knowledge

  1. According to your text, people usually get more emotional meaning from what others do than from what they say.

Answer: T Type: T Page: 188 Comprehension

  1. If you get within one foot of someone else in U.S. culture, you’ve invaded their intimate zone, according to researcher Edward T. Hall.

Answer: T Type: T Page: 208 Evaluation

  1. Messages about status can be conveyed through clothing and use of time.

Answer: T Type: T Pages: 208, 210 Knowledge

  1. By making another person wait, you could be sending messages about status, whether you intend to or not.

Answer: T Type: T Page: 210 Analysis

  1. Nonverbal cues are especially likely to carry a lot of weight when they contradict a speaker’s words.

Answer: T Type: T Pages: 191-192 Knowledge

  1. Deception studies have found that deceivers are more likely to be found out when they don’t feel very strongly about the information being hidden.

Answer: F Type: T Page: 193 Knowledge

  1. If deceivers feel confident and not guilty, their deception is more likely to be found out.

Answer: F Type: T Page: 193 Knowledge

  1. Your text defines nonverbal communication as “messages expressed by nonlinguistic means.”

Answer: T Type: T Page: 188 Knowledge

  1. Those with good nonverbal communication skills benefit in a number of areas, including career success and popularity.

Answer: T Type: T Pages: 188-189 Knowledge

  1. Nonverbal communication plays a less important role in identity management than verbal communication.

Answer: F Type: T Page: 189 Knowledge

  1. Nonverbal behavior has a powerful effect in reflecting and shaping the kinds of relationships we have with others.

Answer: T Type: T Page: 190 Comprehension

  1. Most text, instant, and e-mail messages are now able to present nonverbal cues about a speaker’s feelings that are equivalent to face-to-face encounters in terms of their clarity.

Answer: F Type: T Page: 190 Comprehension

  1. Verbal and nonverbal communication are interconnected elements in every act of communication.

Answer: T Type: T Page: 190 Knowledge

  1. Accenting nonverbal behaviors match the thoughts and emotions the communicator is expressing verbally.

Answer: F Type: T Pages: 191 Knowledge

  1. Signals of deception are called leakage.

Answer: T Type: T Page: 192 Knowledge

  1. Nonverbal messages are less ambiguous than verbal messages.

Answer: F Type: T Page: 193-194 Knowledge

  1. Since the face and eyes are probably the most noticed parts of the body, their nonverbal messages are easier to read than other parts of the body.

Answer: F Type: T Page: 201 Comprehension

  1. Smiles and laughter are signs of positive emotions in all cultures.

Answer: T Type: T Page: 198 Comprehension

  1. A smile always means a person is happy.

Answer: F Type: T Pages: 193-194, 201, 202 Analysis

  1. Illustrators can stand on their own and often function as replacements for words.

Answer: F Type: T Page: 200 Knowledge

  1. Using too few gestures does not indicate a mixed message like using too many gestures does.

Answer: F Type: T Page: 201 Knowledge

  1. Paralanguage can influence the way a speaker is perceived by others.

Answer: T Type: T Pages: 202-205 Comprehension

  1. Communicators who pause and speak quietly are viewed just as confident as those who speak loudly and without hesitations.

Answer: F Type: T Page: 205 Knowledge

  1. The far range of social distance is usually the distance used when salespeople and customers talk.

Answer: F Type: T Page: 209 Knowledge

  1. Our territory is the invisible bubble we carry with us wherever we go.

Answer: F Type: T Page: 209 Knowledge

  1. Since “beauty is in the eye of the beholder,” physical attractiveness is not a general factor in how people are perceived.

Answer: F Type: T Pages: 206-207 Comprehension

  1. Studies show that most people have about a 75% chance of accurately identifying someone who is lying.

Answer: F Type: T Page: 193 Knowledge

  1. Pupil dilation is a more reliable leakage clue than are facial expressions, which can be better monitored by the deceiver.

Answer: T Type: T Pages: 192-193 Knowledge

  1. The old adage “You never get a second chance to make a first impression” does not really apply to job interviews.

Answer: F Type: T Page: 201 Knowledge

  1. Both emblems and illustrators can stand on their own, substituting for spoken messages.

Answer: F Type: T Page: 200 Knowledge

  1. In the “Looking At Diversity” reading, Annie Donnellon explains her belief that sighted people learn traditional expressions of anger (such as clenched fists) by watching others.

Answer: T Type: T Page: 203 Comprehension

  1. In office cubicles, occupants who face out (rather than in) send the message that they’re open to communication.

Answer: T Type: T Page: 210 Knowledge

  1. The amount of time it takes for you to return your boss’s email sends a nonverbal message, whether it is intentional or not.

Answer: T Type: T Page: 210 Application

  1. Nonverbal displays of affection are strongly connected to satisfaction and commitment in romantic relationships.

Answer: T Type: T Page: 190 Application

  1. Emoticons may serve to accent or complement a mediated verbal message, but don’t serve as an adequate substitute for the richness of nonverbal messages that occur in face-to-face exchanges.

Answer: T Type: T Page: 190 Application

  1. A smile is one nonverbal behavior that never can be misinterpreted.

Answer: F Type: T Page: 194 Application

  1. Adopting the nonverbal behaviors of a higher-status person can actually make you feel more powerful.

Answer: T Type: T Page: 200 Application

  1. People who fidget with their hair or fingernails are almost always hiding something.

Answer: F Type: T Page: 200 Comprehension

  1. According to research, when searching for a job, there are no downsides to being physically attractive.

Answer: F Type: T Page: 206 Comprehension

  1. It is possible in increase your physical attractiveness through posture, gestures, and facial expressions.

Answer: T Type: T Page: 207 Comprehension

  1. Which of the following is an accurate statement about the way some women’s voices rise in pitch at the end of a sentence?
  2. Women who speak this way are perceived as timid and lacking in self-confidence.
  3. Women who speak this way are perceived as cooperative.
  4. Women who speak this way to convey a cooperative tone might be perceived as hesitant.
  5. All of the above.
  6. None of the above.

Answer: d Type: M Page: 204 Analysis

  1. Which of the following is one of the suggestions Annie Donnellon makes to the sighted for improving communication with the visually impaired?

a Mention your name when starting a conversation with people who are blind.

  1. At the end of the conversation, say you are leaving.
  2. Clue in visually-impaired people when something is going on that they can’t see.
  3. All of the above.
  4. None of the above.

Answer: d Type: M Page: 203 Analysis

  1. Which of the following nonverbal behaviors is least important in a job interview?
  2. smiling
  3. handshaking
  4. clothing
  5. eye contact
  6. Any of these behaviors may be equally important.

Answer: e Type: M Page: 201 Analysis

  1. Which if the following is not true of deception detection?
  2. We accurately detect deception only slightly more than half the time.
  3. We underestimate our abilities to detect others’ lies.
  4. We’re not as good at catching lies as we think we are.
  5. Wanting to believe people wouldn’t lie to us biases our ability to detect deceit.
  6. All of the above are true.

Answer: b Type: M Page: 193 Comprehension

  1. “The Look of a Victim” story in this chapter points out that victims of assault may set themselves up as easy targets because of
  2. their friendly facial expressions.
  3. the way they walk.
  4. their hairstyles.
  5. eye contact with the attacker.
  6. All of these choices are correct.

Answer: b Type: M Page: 199 Knowledge

  1. Status can be conveyed nonverbally through
  2. time.
  3. touch.
  4. clothing.
  5. posture.
  6. All of these choices are correct.

Answer: e Type: M Pages: 198-210 Synthesis

  1. Amber wants to make a sale. According to the nonverbal information presented in Chapter 6, to get compliance from a customer she might try
  2. speaking in a rate much faster than her customer’s.
  3. lightly touching her customer.
  4. avoiding direct eye contact with her customer.
  5. keeping her facial expression as neutral as possible.
  6. None of these are advisable to gain compliance.

Answer: b Type: M Page: 206 Application

  1. Studies of nonverbal communication across cultures reveal that
  2. smiles and laughter are a universal signal of positive emotions.
  3. sour expressions convey displeasure in some cultures and pleasure in others.
  4. a direct gaze is considered appropriate in most cultures.
  5. classes usually start and end on time in most cultures.
  6. all of the above are true.

Answer: a Type: M Pages: 196-198 Synthesis

  1. The design and environment of rooms
  2. communicate information about the owner’s personality.
  3. shape the interaction that takes place there.
  4. communicate information about the interests of the owner.
  5. b and c above
  6. All of these choices are correct.

Answer: e Type: M Page: 210 Synthesis

  1. Kinesics is the study of
  2. personal distances.
  3. verbal and nonverbal behavior.
  4. body position and motion.
  5. environmental stress.
  6. clothing and color.

Answer: c Type: M Page: 198 Knowledge

  1. Proxemics is the study of
  2. the way people and animals use space.
  3. the way people use words to transmit messages.
  4. the way people use facial expressions.
  5. the way people use silence.
  6. the way people use vocal cues.

Answer: a Type: M Page: 208 Knowledge

  1. The many ways the voice communicates—including tone, speed, pitch, number and length of pauses, volume, etc.—are called
  2. paralanguage.
  3. vocalics.
  4. noncommunicators.
  5. nonvocals.
  6. proxemics.

Answer: a Type: M Page: 202 Knowledge

  1. Nonverbally, women __________ more than men.
  2. make less eye contact
  3. smile less
  4. are less vocally expressive
  5. use more head, hand, and arm gestures
  6. require more personal space

Answer: d Type: M Page: 196 Comprehension

  1. Studies of nonverbal posture behaviors have found that
  2. we are generally unaware of posture.
  3. different facial expressions help posture interpretation.
  4. we should use unambiguous postural cues.
  5. tension and relaxation of muscles can indicate status differences.
  6. posture is not important to body image.

Answer: d Type: M Pages: 198-200 Comprehension

  1. All of the following statements are true except which one?
  2. The eyes can communicate positive and negative attitudes.
  3. Nonverbal messages of the face and eyes are the easiest to read.
  4. The use of eye contact can increase compliance.
  5. The eyes can indicate dominance and submission.
  6. The eyes send involvement messages.

Answer: b Type: M Pages: 201-202 Synthesis

  1. All of the following are characteristics of nonverbal behavior except which one?
  2. Nonverbal skills are important.
  3. Nonverbal behavior is clear and unambiguous.
  4. Nonverbal communication is primarily relational.
  5. All nonverbal behavior has communicative value.
  6. Nonverbal communication serves many functions.

Answer: b Type: M Pages: 188-194 Knowledge

  1. All of the following are true about touch except which one?
  2. Touch can have a significant influence on health and well-being.
  3. Touch can signal a variety of relationships.
  4. Touch can be a way to communicate both negative and positive feelings.
  5. Touch can increase compliance.
  6. Touch in any of its forms can have positive effects.

Answer: e Type: M Pages: 205-206 Synthesis

  1. When our nonverbal behavior is unintentional,
  2. others disregard it.
  3. others attach more significance to it.
  4. others can’t make interpretations based on it.
  5. others respond with their own unintentional behaviors.
  6. others recognize it and make interpretations based on it.

Answer: e Type: M Page: 189 Comprehension

  1. Edward T. Hall’s Distance Zones are
  2. personal, impersonal, social, public.
  3. intimate, personal, social, public.
  4. intimate, non-intimate, social, public.
  5. open, blind, hidden, unknown.
  6. None of these are correct.

Answer: b Type: M Pages: 208-209 Knowledge

  1. Adaptors are
  2. unconscious.
  3. signs of deception.
  4. excitement cues.
  5. attempts to attract others.
  6. signs of vulnerability.

Answer: a Type: M Pages: 200 Knowledge

  1. If you see someone smiling, you could interpret this communication to mean
  2. the other is friendly.
  3. the other is happy.
  4. the other wants to communicate.
  5. the other is faking something.
  6. any of the above

Answer: e Type: M Pages: 193-194 Application

  1. Facial expressions are
  2. the easiest nonverbal messages to decode accurately.
  3. often difficult to understand because of their rapid rate of change.
  4. rarely genuine and therefore impossible to decode.
  5. limited; relatively few emotions are shown in the face.
  6. usually more sincere if they last more than 10 seconds.

Answer: b Type: M Pages: 201-202 Knowledge

  1. Nonverbal communication serves the functions of
  2. repeating and substituting.
  3. complementing and accenting.
  4. regulating and contradicting.
  5. All of these choices are correct.
  6. None of these are correct.

Answer: d Type: M Pages: 190-192 Knowledge

  1. When Kenji nods his head up and down rather than saying “Yes,” he is using a nonverbal behavior known as a(n)
  2. facilitator.
  3. interlocutor.
  4. emblem.
  5. nonverbalator.
  6. encoder.

Answer: c Type: M Page: 200 Application

  1. All of the following are true about nonverbal communication across cultures, except that
  2. distance patterns vary across cultures.
  3. patterns of eye contact vary around the world.
  4. emblems have precise and distinct meanings within cultural groups.
  5. interpretations of acceptable touch does not vary across cultures.
  6. smiles, laughter, and sour expressions are universal signals of positive or negative emotion.

Answer: d Type: M Pages: 196-198, 200, 206 Synthesis

  1. Research reveals that use of manipulators is often a sign of
  2. discomfort.
  3. power.
  4. shyness.
  5. dogmatism.
  6. inferiority.

Answer: a Type: M Page: 200 Comprehension

  1. Nodding, looking away, or moving toward the door are nonverbal behaviors that illustrate the nonverbal function of
  2. substituting.
  3. regulating.
  4. accenting.
  5. repeating.
  6. complementing.

Answer: b Type: M Page: 191 Knowledge

  1. All of the following are true about the voice and communication except which one?
  2. Communicators who speak loudly and without hesitations are viewed as more confident than those who pause and speak quietly.
  3. Paralinguistic cues help us identify the strength of an emotion being expressed, unless it’s being expressed in a language we don’t speak.
  4. Some vocal factors influence the way a speaker is perceived.
  5. Accents that identify a speaker’s membership in a group lead to more positive evaluations of that person if the group is a prestigious one.
  6. People with more attractive voices are rated more highly than those with less attractive voices.

Answer: b Type: M Pages: 202-205 Comprehension

  1. Nonverbal regulators can signal
  2. turn-taking.
  3. the desire to end a conversation.
  4. an invitation to respond.
  5. All of these choices are correct.
  6. None of these are correct.

Answer: d Type: M Pages: 191, 193-194 Analysis

  1. Nonverbal evidence of lying is most likely to occur when the deceiver
  2. has no strong feelings about the deception.
  3. has not rehearsed the deception.
  4. does not feel anxious or guilty about the lies.
  5. has lack of emotional involvement with the deception.
  6. doesn’t know people are watching.

Answer: b Type: M Pages: 192-193 Comprehension

  1. In nonverbal communication, studies of leakage deal with
  2. innate behaviors.
  3. illness behaviors.
  4. environmental issues.
  5. deception signals.
  6. perceptions of illness.

Answer: d Type: M Pages: 192-193 Application

  1. All of the following are true about nonverbal communication except which one?
  2. Nonverbal communication is universal for all cultures.
  3. Nonverbal communication may function to contradict verbal messages.
  4. Nonverbal communication is more ambiguous than verbal communication.
  5. Nonverbal signals are much more powerful than verbal messages when they are delivered at the same time.
  6. Nonverbal messages aren’t as deliberate as verbal messages.

Answer: a Type: M Pages: 188-198 Comprehension

  1. Nonverbal communication plays an important role in
  2. conveying emotions.
  3. identity management.
  4. defining the kinds of relationships we want to have with others.
  5. None of these are correct.
  6. All of these choices are correct.

Answer: e Type: M Pages: 189-190 Knowledge

  1. The function of influencing the flow of verbal communication is called
  2. repeating.
  3. complementing.
  4. substituting.
  5. accenting.
  6. regulating.

Answer: e Type: M Page: 191 Knowledge

  1. Althea shrugs her shoulders in response to Nicole’s question. Althea is using a function of nonverbal communication known as
  2. regulating.
  3. accenting.
  4. substituting.
  5. complementing.
  6. repeating.

Answer: c Type: M Page: 191 Application

  1. The lawyer pounded his fist on the table for emphasis. He is using a function of nonverbal communication known as
  2. regulating.
  3. accenting.
  4. substituting.
  5. complementing.
  6. contradicting.

Answer: b Type: M Page: 191 Application

  1. An indicator of deception is
  2. shorter periods of speaking.
  3. low rate of speech.
  4. more speech errors.
  5. higher vocal pitch.
  6. All of these choices are correct may be indicators of deception.

Answer: e Type: M Page: 193 Knowledge

  1. All of the following statements are true about nonverbal gender differences except which one?
  2. Women use more facial expressions.
  3. Women stand closer to others.
  4. Women are more vocally expressive.
  5. Women are more likely to lean forward in conversations.
  6. Women use more head, hand, and arm gestures.

Answer: d Type: M Page: 196 Knowledge

  1. Gina looked annoyed when she walked into the classroom and saw Megan sitting in the chair she usually sits in. The nonverbal communication Gina is demonstrating is
  2. kinesics.
  3. personal space.
  4. territoriality.
  5. chronemics.
  6. regulation.

Answer: c Type: M Page: 209 Application

  1. Edward T. Hall defines social distance as
  2. 0 to 18 inches.
  3. 18 inches to 4 feet.
  4. 4 feet to 12 feet.
  5. 12 feet to 25 feet.
  6. 25 feet and beyond.

Answer: c Type: M Page: 209 Knowledge

  1. Edward T. Hall defines personal distance as
  2. 0 to 18 inches.
  3. 18 inches to 4 feet.
  4. 4 feet to 12 feet.
  5. 12 feet to 25 feet.
  6. 25 feet and beyond.

Answer: b Type: M Page: 208 Knowledge

  1. Students who were shown interior home photos accurately identified that the homes communicated
  2. the homeowners’ politeness.
  3. the homeowners’ tenseness.
  4. the homeowners’ artistic interests.
  5. family orientations.
  6. All of these choices are correct.

Answer: e Type: M Page: 210 Knowledge

  1. According to research, which of the following statements is true about touch?
  2. A food server’s fleeting touch on a customer’s shoulder might get her a bigger tip.
  3. A patient is more likely to take his medicine if his doctor accompanies the prescription with a slight touch.
  4. A student is twice as likely to participate in class if she has received a supportive touch on the back or arm from her teacher.
  5. Culturally appropriate touch can enhance your success.
  6. All of the above statement are true.

Answer: e Type: M Page: 205-206 Comprehension

  1. Ernesto’s boss perceives him to be untrustworthy because he waits a week to reply to an important email. This behavior falls into the nonverbal category of
  2. paralanguage.
  3. chronemics.
  4. haptics.
  5. kinesics.
  6. proxemics.

Answer: b Type: M Page: 210 Application

INSTRUCTIONS for questions 112–117: Match each description below with the term it best describes.

  1. chronemics
  2. paralanguage
  3. disfluencies
  4. proxemics
  5. kinesics

  1. Study of use and structure of time

Answer: a Type: Matching Page: 210 Knowledge

  1. Waving, shaking head, or finger

Answer: e Type: Matching Page: 198 Knowledge

  1. Arriving early for an appointment

Answer: a Type: Matching Page: 210 Knowledge

  1. A strong accent or husky voice

Answer: b Type: Matching Page: 202 Knowledge

  1. “Uh,” “um,” “er”

Answer: c Type: Matching Page: 203 Knowledge

  1. Standing “at arm’s length”

Answer: d Type: Matching Page: 208 Knowledge

INSTRUCTIONS for questions 118–124: Match each nonverbal function with the description below it best describes. You will use some letters more than once.

  1. substituting
  2. contradicting
  3. regulating
  4. accenting
  5. repeating

  1. Richard fell silent and looked expectantly at Maricel.

Answer: c Type: Matching Page: 191 Application

  1. Sonia snapped her fingers and shouted, “Hurry up! Get a move on!”

Answer: d Type: Matching Page: 191 Application

  1. Levi suppressed a yawn and slumped in his chair while saying, “Sure I’m interested in hearing about your trip. I’m all ears.”

Answer: b Type: Matching Page: 191 Application

  1. When asked if she wanted a refill on her coffee, Aliyah covered the cup with her hand and shook her head.

Answer: a Type: Matching Page: 191 Application

  1. When he was asked how old he was, Rueben held up four fingers and announced proudly, “I’m four!”

Answer: e Type: Matching Page: 191 Application

  1. “Angry? No, I’m NOT angry!”

Answer: b Type: Matching Page: 191 Application

  1. Isabela rolled her eyes while her mother complained about her messy room.

Answer: a Type: Matching Page: 191 Application

  1. Imagine that you have been commissioned to design a new campus center. What sort of communication should take place there? What kinds of furnishings and decorations would you suggest to increase the likelihood of this communication occurring? What messages would your choice of designs and decorations communicate?

Answer: will vary Type: E Page: 210 Evaluation

  1. One characteristic of nonverbal communication is “all behavior has communicative value.” Describe two incidents from your experience which illustrate both deliberate and unintentional meaning derived from nonverbal communication in these two incidents. Identify the nonverbal behaviors that occurred. Identify the meanings you did/did not intend to convey and the meanings that were conveyed from your perspective and that of your partner in each incident.

Answer: will vary Type: E Page: 189 Analysis

  1. Using at least two of the types of nonverbal communication described in your text, and referring to your own experience, describe an incident that illustrates how nonverbal behavior can be ambiguous. How could you or the other person involved have reduced the ambiguity of that situation?

Answer: will vary Type: E Pages: 193-194, 198-211 Application

  1. Nonverbal communication reveals attitudes about status. Using examples, describe how status might be communicated through four different types of nonverbal messages.

Answer: will vary Type: E Pages: 199,208-210 Synthesis

  1. One characteristic of nonverbal communication is that it serves many functions. Explain the functions of substituting, accenting, and regulating using specific examples for support.

Answer: will vary Type: E Pages: 190-192 Analysis

  1. One characteristic of nonverbal communication is that it is primarily relational. Discuss the three ways this occurs as explained in your text, using specific examples.

Answer: will vary Type: E Pages: 189-190 Analysis

  1. Gender has a strong influence on nonverbal communication. Explain the differences between men and women in this area. Include your personal experiences in your discussion.

Answer: will vary Type: E Pages: 195-196 Analysis

  1. Give examples from your life of each type of nonverbal behavior explained in the chapter, and describe how it reflects or shapes the kinds of relationships you have with others.

Answer: will vary Type: E Pages: 189-190, 198-211 Analysis

  1. After reading Chapter Six, explain how you can improve your own nonverbal communication in ways that meet your interpersonal goals.

Answer: will vary Type: E Pages: all Evaluation

  1. What advice would you give to others about how they can appropriately share their interpretations of others’ nonverbal behaviors?

Answer: will vary Type: E Pages: all Evaluation

  1. Explain whether and why we should be cautious about a book titled “How to Read a Person Like a Book.”

Answer: will vary Type: E Pages: 192-194 Analysis

  1. Give examples of ways in which nonverbal relational messages are conveyed through social media and other mediated communication channels.

Answer: will vary Type: E Pages: 190 Application

CHAPTER 7

LISTENING

  1. According to research, most listeners retain 70 percent of a message for several weeks.

Answer: F Type: T Page: 222 Knowledge

  1. There is no single “best” listening style to use in all situations.

Answer: T Type: T Page: 240-242 Comprehension

  1. A good listener will always state her own judgment of the situation so the other person knows where she stands on the issue.

Answer: F Type: T Page: 240 Comprehension

  1. You should do more paraphrasing than any other type of listening.

Answer: F Type: T Page: 231-234, 240-242 Comprehension

  1. We spend more time listening than in any other type of communication.

Answer: T Type: T Page: 218 Knowledge

  1. It’s impossible to listen effectively all of the time.

Answer: T Type: T Page: 225 Knowledge

  1. During careful listening, your heart rate will quicken and your body temperature will rise.

Answer: T Type: T Page: 225 Knowledge

  1. Since paraphrasing may not always be accurate, speaking tentatively allows the other person to make a correction.

Answer: T Type: T Page: 234 Knowledge

  1. Studies show that good listeners keep eye contact and react with appropriate facial expressions.

Answer: T Type: T Page: 222 Knowledge

  1. According to the text, the most helpful way of responding to a problem is to offer good, specific advice.

Answer: F Type: T Page: 238-242 Comprehension

  1. Speaking is an active process; listening is a passive activity.

Answer: F Type: T Page: 225-226 Comprehension

  1. Selective listening is a reasonable thing to do when screening commercials and keeping an ear out for the weather report.

Answer: T Type: T Page: 224 Comprehension

  1. Because prompting involves using silences, it is not classified as a listening response.

Answer: F Type: T Page: 229-230 Knowledge

  1. Prompting is a more passive listening style than advising.

Answer: T Type: T Page: 229-230 Comprehension

  1. Even if you give accurate advice to a person, that advice may not be helpful.

Answer: T Type: T Page: 238 Knowledge

  1. Accurate analysis of a problem may arouse defensiveness.

Answer: T Type: T Page: 238 Knowledge

  1. A paraphrase that contains both thoughts and feelings can be a useful tool to help others because it allows the problem holder to unload concerns.

Answer: T Type: T Page: 234 Knowledge

  1. Questioning and paraphrasing are both forms of feedback.

Answer: T Type: T Page: 230-234 Synthesis

  1. Counterfeit questions are aimed at understanding others.

Answer: F Type: T Page: 230 Comprehension

  1. Analyzing can be one way to help a speaker consider alternative meanings.

Answer: T Type: T Page: 238 Knowledge

  1. Advice given in a respectful, caring way is always the best listening response to use when approached with another’s problem.

Answer: F Type: T Page: 238-239 Knowledge

  1. Of the many different elements in the listening process, hearing is the physiological dimension.

Answer: T Type: T Page: 221 Comprehension

  1. According to your text, most people usually try their best to listen but their effectiveness is limited primarily by biological factors.

Answer: F Type: T Page: 225-227 Comprehension

  1. When you are paraphrasing, you need to repeat what the speaker has said word for word.

Answer: F Type: T Page: 232 Comprehension

  1. Factual information paraphrasing focuses on the ideas a speaker has expressed.

Answer: T Type: T Page: 233 Comprehension

  1. Since all judging listening responses are negative, we should avoid them at all cost.

Answer: F Type: T Page: 204 Comprehension

  1. You should rotate your styles of listening after one or two responses so that you don’t become bored by any one style.

Answer: F Type: T Page: 240-242 Evaluation

  1. While an important factor in making relationships work, listening is still less important than speaking.

Answer: F Type: T Page: 218 Knowledge

  1. Studies show that business people believe not only that listening is important but also that they do it well.

Answer: F Type: T Page: 220 Knowledge

  1. Hearing occurs when the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning.

Answer: F Type: T Page: 219 Knowledge

  1. Mindless listening is never suggested because it shows lack of concern for the speaker.

Answer: F Type: T Page: 219 Knowledge

  1. Mindless listening can be potentially valuable.

Answer: T Type: T Page: 219-220 Comprehension

  1. Whereas hearing is a physiological process, attending is a psychological one.

Answer: T Type: T Page: 221 Knowledge

  1. Research suggests that most people remember about 60 percent of what they hear immediately after hearing it.

Answer: F Type: T Page: 222 Knowledge

  1. The residual message is the part of the message that we actually remember.

Answer: T Type: T Page: 222 Knowledge

  1. Interruptions are one characteristic of stage-hogging.

Answer: T Type: T Page: 224 Knowledge

  1. Insulated listeners respond only to the parts of your remarks that interest them.

Answer: F Type: T Page: 225 Knowledge

  1. Listening is easier to do than speaking.

Answer: F Type: T Page: 225-226 Knowledge

  1. Rapid thought is a factor in why we don’t listen better because we can understand speech faster than the other person speaks.

Answer: T Type: T Page: 225 Knowledge

  1. Listening is a natural ability and can’t be improved through training.

Answer: F Type: T Page: 226 Knowledge

  1. A counterfeit tag question is one where the asker is looking for agreement, not information.

Answer: T Type: T Page: 231 Knowledge

  1. Supporting listening responses allow you to tell the other person how you think he/she feels.

Answer: F Type: T Page: 235-237 Knowledge

  1. Women, rather than men, tend to respond to others’ problems by offering advice.

Answer: F Type: T Page: 241 Knowledge

  1. Women are more likely than men to give supportive responses when presented with another person’s problems.

Answer: T Type: T Page: 241 Knowledge

  1. When considering what listening response style to choose, the best choice will always be your personal style.

Answer: F Type: T Page: 240-242 Comprehension

  1. An issue of the International Journal of Listening indicates that listening skills are crucial in contexts such as education, health care, and business, but not necessarily in religion.

Answer: F Type: T Page: 219 Knowledge

  1. Good listening involves paying attention to nonverbal cues as well as the actual spoken words.

Answer: T Type: T Page: 219 Knowledge

  1. Listening fidelity refers to the degree of congruence between what a listener understands and what the message-sender was attempting to communicate.

Answer: T Type: T Page: 222 Knowledge

  1. Keeping eye contact and reacting with appropriate facial expressions are important factors in children’s evaluations of “good” and “bad” listeners.

Answer: T Type: T Page: 222 Knowledge

  1. The deluge of messages requiring our attention every day has made the challenge of attending tougher than at any time in human history.

Answer: T Type: T Page: 225 Knowledge

  1. People are less likely to feel annoyed or hurt if their partner’s poor listening is due to hearing loss.

Answer: F Type: T Page: 227 Knowledge

  1. Studies have shown that, in times of distress, women want support and men want advice.

Answer: F Type: T Page: 241-242 Knowledge

  1. The most appropriate response to someone’s grief is to point out the silver lining.

Answer: F Type: T Page: 235-237 Knowledge

  1. Men generally seek advice from men, and women seek emotional support from women in times of emotional need.

Answer: F Type: T Page: 241-242 Knowledge

  1. If criticism is delivered constructively enough, the recipient will not become defensive.

Answer: F Type: T Page: 240 Knowledge

  1. You should never admit to someone who is grieving that you don’t know what to say.

Answer: F Type: T Page: 237 Comprehension

  1. Giving support to others can lessen their distress but potentially increase yours.

Answer: T Type: T Page: 237 Knowledge

  1. You are likely to have more success giving advice to a highly rational person than to someone who is emotional.

Answer: T Type: T Page: 242 Comprehension

  1. His supervisor asked Arturo to generate a PowerPoint presentation for the Thursday team meeting. On Thursday, Arturo showed up without the presentation. Which element of the listening process is where Arturo’s listening failed?
  2. hearing
  3. attending
  4. understanding
  5. remembering
  6. any of the above

Answer: e Type: M Page: 221-222 Analysis

  1. According to a study of college students and their communication activities, over 20 percent of their communication time was spent
  2. writing.
  3. speaking.
  4. engaging in interpersonal listening.
  5. reading.
  6. engaging in media listening.

Answer: c Type: M Page: 218 Knowledge

  1. All of the following are ineffective listening styles mentioned in the text except
  2. ambushing.
  3. insulated listening.
  4. stage hogging.
  5. pseudolistening.
  6. signal listening.

Answer: e Type: M Page: 224-225 Knowledge

  1. Which best describes the relationship between our rate of hearing speech and the average rate of speaking?
  2. We speak at nearly the same rate we are able to listen.
  3. We can listen 4-6 times faster than an average person speaks.
  4. We are able to speak 2 times faster than an average person can listen.
  5. We are able to listen slightly faster than an average person speaks.
  6. We can listen twice as fast as an average person speaks.

Answer: b Type: M Page: 225 Comprehension

  1. The process of using questioning and paraphrasing messages is a type of
  2. linear communication.
  3. insensitive listening.
  4. selective perception.
  5. defensive behavior.
  6. perception checking.

Answer: e Type: M Page: 230-234 Synthesis

  1. All of the following are reasons why it is difficult to listen all the time except which one?
  2. We hear so many verbal messages.
  3. We are often wrapped up in personal concerns.
  4. We comprehend words at a slower rate than people speak them.
  5. We have many physical distractions.
  6. We think speaking has more advantages than listening.

Answer: c Type: M Page: 225-227 Comprehension

  1. Giving only the appearance of being attentive is termed
  2. pseudolistening.
  3. selective listening.
  4. defensive listening.
  5. insensitive listening.
  6. fake listening.

Answer: a Type: M Page: 224 Knowledge

  1. The advantage of paraphrasing to help is that
  2. you can help the problem-holder to sort out the problem.
  3. you can suggest the solution that’s best for your partner.
  4. you can point out your partner’s good ideas.
  5. you can share your own experiences and ideas.
  6. All of these answers are correct.

Answer: a Type: M Page: 234 Comprehension

  1. According to your text, advice is
  2. only to be used when paraphrasing fails.
  3. helpful when it is correct or accurate.
  4. best when preceded by your analysis of a situation.
  5. actually unhelpful at least as often as it is helpful.
  6. less helpful than either supporting or judging response styles.

Answer: d Type: M Page: 238 Knowledge

  1. Which is the best helping paraphrase response to the following statement? “My boss keeps kidding me about how we should have an affair. I don’t know what to do. Sometimes I think he’s just joking, and sometimes I think it’s a real proposition.”
  2. “Either way it’s sexual harassment, which is illegal. You shouldn’t let him get away with it!”
  3. “So you can’t figure out his motives, is that it?”
  4. “You sound upset by this.”
  5. “You sound worried and confused because you’re not sure if he’s coming on to you or not.”
  6. “That’s a common problem these days. I can see why you’re upset, and I don’t blame you.”

Answer: d Type: M Page: 234 Application

  1. Imagine you’ve been listening for some time to a friend talk about whether or not to drop out of school. Which is the best helping paraphrase response?
  2. “You’re confused because there are as many reasons to stay as there are to leave, right?”
  3. “Which alternative sounds best to you?”
  4. “When you’re this confused, it’s best to go with your heart.”
  5. “You do sound mixed up. Maybe you ought to hold off making a decision for a while.”
  6. “Tell me more. I think we can get to the bottom of this if we talk it out. I’m listening.”

Answer: a Type: M Page: 234 Application

  1. You meet a friend at the supermarket and ask how he is doing. He replies, “I’m OK for the most part, just stressed with all these finals.” Which of the following is the best helping paraphrase response?
  2. “Yeah, I know what you mean.”
  3. “So, you’re stressed, huh?”
  4. “You’ll be fine; you always get good grades.”
  5. “Bet you’re wishing you hadn’t taken 18 units, huh?”
  6. “So, you’re managing most things just fine, but will be relieved when finals are over?”

Answer: e Type: M Page: 234 Application

  1. When you try to reflect the underlying theme in a statement, you are engaging in
  2. judging.
  3. questioning.
  4. paraphrasing.
  5. prompting.
  6. pseudolistening.

Answer: c Type: M Page: 234 Comprehension

  1. Which of the following bodily changes occurs during careful listening?
  2. heart rate quickens
  3. respiration increases
  4. body temperature rises
  5. all of these answers are correct
  6. none of these answers are correct

Answer: d Type: M Page: 225-226 Comprehension

  1. Which of the following is the best helping paraphrase response to the following statement? “I’m really bummed out about my apartment situation.”
  2. “So, you’re bummed out, huh?”
  3. “Your apartment situation is bad?”
  4. “You’re depressed because you haven’t found a place to live yet?”
  5. “You should really get a new place; I agree.”
  6. “It will all work out by next month.”

Answer: c Type: M Page: 234 Application

  1. Constructive criticism is a kind of listening response that falls into the category termed
  2. advising.
  3. judging.
  4. analyzing.
  5. supporting.
  6. questioning.

Answer: b Type: M Page: 240 Comprehension

  1. Your roommate gives the appearance of listening to you, but you can tell from her responses that her mind is elsewhere. You could call her listening style in this instance
  2. stage hogging.
  3. insulated listening.
  4. pseudolistening.
  5. defensive listening.
  6. ambushing.

Answer: c Type: M Page: 224 Application

  1. Which of the following is the best helping paraphrase response to the following statements? “I can’t stand that class! The lectures are a waste of time, and the tests are full of nitpicking questions. I’m not learning anything.”
  2. “Sounds like you’re fed up with the class.”
  3. “Sounds like you’re thinking about dropping the class.”
  4. “Sounds like the class has nit-picking tests and is a waste of time.”
  5. “Sounds like you resent spending so much time on information you don’t consider useful.”
  6. “Sounds like you’re fed up with school.”

Answer: d Type: M Page: 234 Application

  1. “I think that the reason you’re so confused is that you’re trying to make everyone else happy and forgetting your own happiness.” This statement is what type of listening response?
  2. supporting
  3. advising
  4. questioning
  5. paraphrasing
  6. analyzing

Answer: e Type: M Page: 238 Application

  1. “From what you’ve said, it sounds like you’re mad at your boss for expecting you to drop your personal plans whenever he wants you to work. Is that right?” This statement is what type of response?
  2. supporting
  3. judging
  4. questioning
  5. paraphrasing
  6. analyzing

Answer: d Type: M Page: 231-234 Application

  1. “Sure it’s unfair. But you shouldn’t let that stop you. Life is unfair, so you’re crazy to let it bother you.” This statement is what type of response?
  2. supporting
  3. judging
  4. questioning
  5. paraphrasing
  6. parroting

Answer: b Type: M Page: 240 Application

  1. When choosing the best listening style, it is important to consider
  2. the situation.
  3. the other person.
  4. your personal style.
  5. both a and b above.
  6. a, b, and c above.

Answer: e Type: M Page: 240-242 Comprehension

  1. Harper listens carefully to her instructor as he discusses the upcoming exam since she hopes to get an A. This illustrates what step in the listening process?
  2. hearing
  3. attending
  4. understanding
  5. responding
  6. remembering

Answer: b Type: M Page: 221-222 Application

  1. All of the following are reasons why it’s impossible to listen well all the time except
  2. message overload.
  3. rapid thought.
  4. lack of training.
  5. faulty assumptions.
  6. message importance.

Answer: e Type: M Page: 225-227 Knowledge

  1. The residual message is
  2. the part of the message we respond to.
  3. the part of the message we understand.
  4. the part of the message we remember.
  5. usually stated first.
  6. usually stated last.

Answer: c Type: M Page: 222 Knowledge

  1. Making sense of a message is related to which element of listening?
  2. hearing
  3. attending
  4. understanding
  5. responding
  6. remembering

Answer: c Type: M Page: 222 Knowledge

  1. “Are you finally off the phone” is an example of a question that
  2. traps the speaker.
  3. makes a statement.
  4. carries a hidden agenda.
  5. seeks a ‘correct’ answer.
  6. is based on an unchecked assumption.

Answer: b Type: M Page: 231 Application

  1. “You didn’t like that restaurant, did you?” is an example of a question that
  2. traps the speaker.
  3. makes a statement.
  4. carries a hidden agenda.
  5. seeks a ‘correct’ answer.
  6. is based on an unchecked assumption.

Answer: a Type: M Page: 231 Application

  1. When you give careful and thoughtful attention and responses to the messages you receive you are listening
  2. selectively.
  3. purposefully.
  4. mindfully.
  5. for factual information.
  6. for personal information.

Answer: c Type: M Page: 220 Knowledge

  1. “I’m here if you need me” is an example of what type of listening response?
  2. prompting
  3. supporting
  4. understanding
  5. judging
  6. helping

Answer: b Type: M Page: 235 Application

  1. One study of 195 critical incidents in banking and medical settings showed that a major difference between effective and ineffective listening was
  2. how well the message was understood.
  3. how easy it was to remember the message.
  4. whether the message was of importance to the listener.
  5. whether the message could be remembered.
  6. the kind of feedback offered.

Answer: e Type: M Page: 222 Knowledge

  1. “Your mother drives you nuts? Let me tell you about mine!” is an example of what type of ineffective listening?
  2. insensitive listening
  3. stage-hogging
  4. selective listening
  5. insulated listening
  6. ambushing

Answer: b Type: M Page: 224 Application

  1. The most popular piece of language is
  2. advising.
  3. questioning.
  4. paraphrasing.
  5. judging.
  6. supporting.

Answer: b Type: M Page: 230 Knowledge

  1. All of the following are factors to consider before you decide to paraphrase except
  2. whether the issue is complex enough.
  3. whether you have the necessary time and concern.
  4. whether you can withhold judgment.
  5. whether the other person’s feelings might be hurt.
  6. whether your paraphrase is in proportion to other responses.

Answer: d Type: M Page: 234 Comprehension

  1. “Don’t worry about it” is an example of what type of “cold comfort” message?
  2. denying others the right to their feelings
  3. minimizing the significance of the situation
  4. focusing on ‘then and there’ rather than ‘here and now’
  5. casting judgment
  6. none of these answers are correct

Answer: a Type: M Page: 236 Knowledge

  1. The theory that describes the different ways we listen (mindfully or mindlessly) is called __________.
  2. selectivity theory
  3. dual-process theory
  4. listening fidelity
  5. unconditional positive regard
  6. none of the above

Answer: b Type: M Page: 219 Knowledge

  1. The “Meetings Going ‘Topless’” reading describes how some Silicon Valley firms
  2. train employees how to listen better by increasing eye contact.
  3. have increased productivity through increased use of personal media devices.
  4. have banned laptops and other personal media devices from meetings.
  5. have improved the listening environment with use of a “Talking Stick.”
  6. none of the above

Answer: c Type: M Page: 229 Knowledge

  1. Which of the following statements accurately describes the culture and listening observations noted by Austin Lee in the “Looking at Diversity” box?
  2. Koreans show respect to authority by asking a lot of questions during class.
  3. Americans may be more likely than Koreans to jump in and finish a sentence for a friend who seems to be struggling for words.
  4. In Korea, people in low power positions tend to analyze, advise, and judge.
  5. Koreans tend to interrupt authority figures just as often as they would interrupt a friend.
  6. The Korean style of using silence as a way to respect authority was misunderstood by his American teachers as passivity and disinterest.

Answer: e Type: M Page: 223 Analysis

  1. Listening with unconditional positive regard means
  2. reflecting the speaker’s feelings but not necessarily her thoughts.
  3. accepting others for who they are, even if you don’t agree with their thoughts or decisions.
  4. giving gentle advice in a supportive way.
  5. helping the speaker see the positive side of her issue.
  6. all of the above.

Answer: b Type: M Page: 243 Comprehension

  1. For almost every situation, the best listening response is
  2. advising.
  3. questioning.
  4. paraphrasing.
  5. supporting.
  6. none of the above. There are many factors to consider when choosing the best listening response.

Answer: b Type: M Page: 240 Evaluation

INSTRUCTIONS for questions 99–122: Match each statement with the helping listening style it characterizes.

  1. paraphrasing
  2. judging
  3. supporting
  4. advising
  5. analyzing

  1. “That’s a terrible idea!”

Answer: b Type: Matching Page: 240 Analysis

  1. “You ought to give it a try. You’ve got nothing to lose.”

Answer: d Type: Matching Page: 238-239 Analysis

  1. “He’s doing that because he doesn’t think you’ll care.”

Answer: e Type: Matching Page: 238 Analysis

  1. “I think you’re doing a terrific job.”

Answer: c Type: Matching Page: 235-237 Analysis

  1. “Sure it’s discouraging now, but it will be over soon, right?”

Answer: c Type: Matching Page: 235-237 Analysis

  1. “So you’re upset because Chase didn’t pay you back?”

Answer: a Type: Matching Page: 231-234 Analysis

  1. “The best thing for you to do is break up with him.”

Answer: d Type: Matching Page: 238-239 Analysis

  1. “Have you ever thought about just giving her what she wants?”

Answer: d Type: Matching Page: 238-239 Analysis

  1. “I can’t believe it! He’s really a jerk for saying that.”

Answer: b Type: Matching Page: 240 Analysis

  1. “So you’re hoping she’ll call, but you’re not sure what you’ll say if she does?”

Answer: a Type: Matching Page: 231-234 Analysis

  1. “Of course you get pushed around. I told you that’s what would happen if you don’t tell people what you want.”

Answer: b Type: Matching Page: 240 Analysis

  1. “You’re on the right track now. This is the right thing for you.”

Answer: b Type: Matching Page: 240 Analysis

  1. “Sounds like you’re mad at me for embarrassing you. Is that right?”

Answer: a Type: Matching Page: 231-234 Analysis

  1. “You’ve always done fine in the past. Try not to worry. You can do it this time, too.”

Answer: c Type: Matching Page: 235-237 Analysis

  1. “You’d be a lot happier if you stopped blaming everyone else for your problems.”

Answer: b Type: Matching Page: 240 Analysis

  1. “It seems to me you’re only doing that to get back at him for cheating on you.”

Answer: e Type: Matching Page: 238 Analysis

  1. “Don’t try so hard and you’ll probably do better.”

Answer: d Type: Matching Page: 238-239 Analysis

  1. “Let me see if I’ve got this right. You’re mad because you like the idea of a curfew for teens, but it’s hard to enforce?”

Answer: a Type: Matching Page: 231-234 Analysis

  1. “Maybe the reason you’re feeling insecure is that money means a lot to you.”

Answer: e Type: Matching Page: 238 Analysis

  1. “Don’t give up. I really believe you’ll get it this next time.”

Answer: c Type: Matching Page: 235-237 Analysis

  1. So you’re saying that you want to ask Jackson to the dance but you’re afraid he’ll turn you down?”

Answer: a Type: Matching Page: 231-234 Analysis

  1. “Perhaps you should just talk to her about it?”

Answer: d Type: Matching Page: 238-239 Analysis

  1. “I think you’re still unsure of yourself because of all the moving you did as a child.”

Answer: e Type: Matching Page: 238 Analysis

  1. “That’s a good idea.”

Answer: b Type: Matching Page: 240 Analysis

  1. We have all been selective, insulated, defensive, insensitive, and ambushing listeners. Give an example of each type of listening from your own personal experience. Illustrate any misunderstandings that developed as a result of your listening behavior.

Answer: will vary Type: E Page: 224-225 Analysis

  1. Chapter Seven lists seven different types of listening responses. Imagine a speaker says the following remarks to you. Write seven responses to this situation—an example of prompting, questioning, paraphrasing, supporting, analyzing, advising, and judging. “This woman at work never speaks to me. I mean, I come in and say something like, ‘Hi, how are you?’ and she just stares at me. Rude, right? How can a person just ignore someone?”

Answer: will vary Type: E Page: 229-242 Application

  1. Describe the response style(s) you use most often when helping others. How successful are these styles? What makes them successful or unsuccessful? What might you do to increase your effectiveness as a helpful listener?

Answer: will vary Type: E Page: 229-242 Evaluation

  1. In your own words, describe what paraphrasing is and how it is used to help others solve their problems. Use real or hypothetical examples and concrete language to explain and illustrate your answer.

Answer: will vary Type: E Page: 231-234 Synthesis

  1. Read the following three hypothetical situations and discuss for each which of the seven listening responses described in your text might suit the situation and other person best. Explain why your choices are more likely to be helpful than the other types of listening responses.

Your employer is giving complicated directions for a task you must do.

A friend storms into the room clearly furious over something that happened to her at school today.

Your brother comes to you about a job offer that he’s trying to decide about accepting.

Answer: will vary Type: E Page: 229-242 Evaluation

  1. Recount an interpersonal situation in which you failed to listen effectively. Describe the factors which caused you to listen poorly. What could you have done to change those factors?

Answer: will vary Type: E Page: 225-227 Evaluation

  1. There are five elements in the listening process. Discuss each with a full and detailed explanation.

Answer: will vary Type: E Page: 221-222 Analysis

  1. Your text provides a number of reasons for why we don’t listen better. Discuss each one of them and then identify/explain one or two that are main reasons for why you don’t listen better.

Answer: will vary Type: E Page: 225-227 Evaluation

  1. A Chinese Proverb says, “To be heard, there are times you must be silent.” Thoughtfully explain what this means to you, incorporating information from your text on listening.

Answer: will vary Type: E Page: 227, 229-230 Synthesis

  1. Describe a situation that is appropriate for each: listening mindfully and listening mindlessly. Explain.

Answer: will vary Type: E Page: 219-221 Application

  1. Describe a situation which might call for use of a combination of different listening styles. Explain.

Answer: will vary Type: E Page: 240-242 Application

  1. Give examples of ways in which our growing use of technology affects listening effectiveness.

Answer: will vary Type: E Page: 225, 229 Comprehension

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