1) What type of information is commonly included in the owner's manual that would be a benefit to service technicians?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: D
Diff: 1 Page Ref: 1
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that an accident could cause faults due to hidden damage. Technician B says that some faults could be related to a previous repair. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians
D) Neither technician
Answer: C
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
3) A campaign (recall) is mailed to the owner of the vehicle from the ________.
A) Vehicle manufacturer
B) Local dealer
C) Federal government
D) State or local government
Answer: A
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
4) Technical service bulletins (TSBs) are issued by the ________.
A) Vehicle manufacturer
B) Local dealer
C) Federal government
D) State or local government
Answer: A
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
5) Four-tenths of an hour is how many minutes?
A) 14
B) 24
C) 34
D) 44
Answer: B
Diff: 1 Page Ref: 4
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
6) What should the service technician document on the work order?
A) The results of any inspections and tests
B) What was replaced or serviced
C) The dimensions of the related component and comparison to factory specifications
D) Any of the above
Answer: D
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
7) The labor rate for each operation is included on the work order and is added by the ________.
A) Service technician
B) Service advisor
C) Shop owner or designated warranty person
D) Any of the above
Answer: C
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
8) Which of the following are performed at no cost to the vehicle owner?
A) TSBs
B) Campaigns (recalls)
C) Either A or B
D) Neither A nor B
Answer: B
Diff: 2 Page Ref: 2
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
9) The first character of the vehicle identification number is the country of origin. Where was the vehicle built that has a "5" as the first character?
A) United States
B) Canada
C) Mexico
D) Japan
Answer: A
Diff: 1 Page Ref: 6
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
10) The VECI label includes all except________.
A) Engine identification
B) Horsepower and torque rating of the engine
C) California emission standard
D) Federal (EPA) emission standard
Answer: D
Diff: 1 Page Ref: 7
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
11) Service information found for vehicles contains all of the ________, as well as procedures to follow when servicing or repairing a vehicle.
A) Sizes
B) Specifications
C) Fluids
D) All of the above
Answer: B
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1, 2 Discuss the importance of vehicle owner's manuals, service records, and service information. Explain the different types of service information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
12) A campaign is typically issued when a manufacturer wants to ________ a product's performance or increase the customer's satisfaction.
A) Delay
B) Measure
C) Improve
D) Derate
Answer: C
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1 Describe vehicle recalls and campaigns.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
13) A recall can occur when either the manufacturer or the ________ determines there is a concern.
A) National Automotive Service Task Force (NASTF)
B) OEM shop
C) National Highway Traffic Safety Administration (NHTSA)
D) State highway patrol
Answer: C
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1 Describe vehicle recalls and campaigns.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
14) A ________ is a legal document that is signed by the vehicle owner or his/her representative and discusses all work to be performed on the vehicle.
A) Contract
B) Work order
C) Authorization document
D) Recall order
Answer: B
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
Objective: 4, 5 Discuss the importance of the work order. Explain why service records are important.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
15) Two technicians are discussing service technician documentation. Technician A says the role of a service technician is to perform the services and repairs as requested by the vehicle owner. Technician B says the role of a service technician is to document the information on the work order so that an accurate record of what was performed and the parts used can be developed. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians
D) Neither technician
Answer: C
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
16) Two technicians are discussing flat rate. Technician A says that flat rate times can be found in the labor guides, and lists vehicle service procedures and the time it should take an average technician to complete the task. Technician B says that flat rate time is the basis for estimates and the pay for the technicians. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians
D) Neither technician
Answer: C
Diff: 2 Page Ref: 3
Chapter Quiz: Yes
Objective: 1, 4 Discuss the importance of vehicle owner's manuals, service records, and service information. Discuss the importance of the work order.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
17) Two technicians are discussing service records. Technician A says whenever service work is performed, a record of what is done is usually kept on file or stored electronically. Technician B says looking at previous work performed on the vehicle will not provide valuable information. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians
D) Neither technician
Answer: A
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
Objective: 1, 4 Discuss the importance of vehicle owner's manuals, service records, and service information. Discuss the importance of the work order.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
18) Two technicians are discussing additional information that should be on a work order. Technician A says the service advisor should look over the vehicle and make a written note of any damage that may exist. Technician B states the damage should be discussed with the customer to ensure they are aware of it. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians
D) Neither technician
Answer: C
Diff: 1 Page Ref: 5
Chapter Quiz: Yes
Objective: 1, 4 Discuss the importance of vehicle owner's manuals, service records, and service information. Discuss the importance of the work order.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
19) Automotive dealerships have tool rooms that should be stocked with SSTs for their technicians to use. What does SST stand for?
A) Service specific tools
B) Special service tools
C) Specialty specific tools
D) None of the above
Answer: B
Diff: 2 Page Ref: 5
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
20) When decoding the vin number found on the vehicle, what does the number or letter in digit 10 represent?
A) Country
B) Body type
C) Model year
D) Plant
Answer: C
Diff: 2 Page Ref: 6
Objective: 7 Explain vehicle identification, vehicle safety certification label, and the VECI label.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5) ASE certification test.
