Which part of an information system consists of the rules or guidelines for people to follow?
A.
People
B.
Procedures
C.
Internet
D.
Data
2.
The equipment that processes data in order to create information is called the _______.
typology
compiler
hardware
software
3.
In most cases, the word "software" is interchangeable with the word _______.
procedure
application
program
computer
4.
What are the two major software types?
System analysis software and data warehousing software
Operating system software and utilities software
System software and application software
Database management software and application software
5.
Which of the following is a collection of programs rather than a single program?
System software
Hardware
Microsoft Access
6.
"Background" software that helps the computer manage its own internal resources is called _______.
shareware
application software
desktop
system software
7.
Identify the program that coordinates computer resources, provides an interface between users and the computer, and runs applications.
Operating system
Application software
Device driver
8.
Antivirus programs protect your computer system from viruses or malicious programs. This is an example of which type of software?
Browser software
Utilities
9.
System software includes all of the following except:
Stand-alone operating systems
Real-time operating systems
Browsers
10.
Which of the following computers is also referred to as a server and is used to support end users for things such as retrieving data from a database or providing access to application software?
Midrange
Mainframe
Supercomputer
Microcomputer
11.
Desktop, laptop, and tablet computers, and mobile devices are classified as _______.
mainframe computers
supercomputers
midrange computers
personal computers
12.
The most widely used handheld computers are _______.
laptops
smartphones
notebooks and laptops
tablets
13.
A microcomputer that is smaller, lighter, and less powerful than a notebook, and that has a touch sensitive screen, is called a _______.
laptop
subnotebook
tablet
14.
This computer component holds the program and data that is currently being processed.
RAM
ROM
Bus
Ports
15.
Which of the following will not retain data after the computer is turned off?
DVD
Hard drive
16.
Identify the four basic categories of hardware in a personal computer system.
Hard disk, input/output, secondary storage, and display devices
System unit, input/output, secondary storage, and primary storage
System unit, input/output, secondary storage, and communication
System unit, modem, RAM, and microprocessor
17.
This hardware houses most of the electronic components that make up a computer system.
System unit
Input/output devices
Secondary storage
Communication
18.
Which of the following are two important components of the system unit?
Microprocessor and memory
Keyboard and mouse
Microphone and speakers
Monitor and printer
19.
Which one of the following is not considered a form of secondary storage?
Solid-state storage
Optical discs
Hard disk
20.
______ are the most important part of any information system.
Software applications
Programs
Hardware applications
21.
The type of media that uses laser technology to store data and programs is _______.
hard disk
flash
solid state
optical disc
22.
Which of the following is not an example of a document file created by a word processor?
Spreadsheet
Memo
Letter
Term paper
23.
A financial budget would be created in what type of data file?
Database
Worksheet
Presentation
Document
24.
Employee records, including names, social security numbers, and related information, would typically be stored in what type of data file?
25.
The Internet is the largest _______ in the world.
network
system unit
database program
operating system
26.
Which technology allows users to shift their desktop computing activities to computers on the Internet?
Distributed databases
Cloud computing
Handheld computers
True / False Questions
27.
The parts of an information system are: people, procedures, software, hardware, data, and the Internet. True False
28.
The purpose of software is to convert data into information. True False
29.
Software is another name for a program or programs. True False
30.
To be an effective and efficient computer user, you need to recognize the role of information technology in your personal and professional life. True False
31.
Application software is "background" software that helps the computer manage its own internal resources. True False
32.
System software is a collection of programs. True False
33.
Antivirus software is a Windows utility that is unnecessary as long as you are careful browsing the Internet. True False
34.
System software might be described as end-user software. True False
35.
A browser is an example of system software. True False
36.
Another name for a midrange computer is "server." True False
37.
Insurance companies are most likely to use personal computers to process information about millions of policyholders. True False
38.
Smartphones are a type of handheld computer that do not need input, output, processing, or storage. True False
39.
Two important components of the system unit are the keyboard and the hard disk. True False
40.
A system unit consists of the keyboard and the monitor. True False
41.
RAM will retain data when the computer is turned off. True False
42.
The most common input devices are the mouse and the keyboard. True False
43.
Secondary storage will retain data when the computer is turned off. True False
44.
Solid-state storage uses rigid metallic platters to store data using the magnetic charges of the disk's surface. True False
45.
Four common types of files are document files, worksheet files, database files, and presentation files. True False
46.
Highly structured and organized data is stored in database files. True False
Fill in the Blank Questions
47.
_______ (2 words) are all about making people (end users) more productive. ________________________________________
48.
In an information system, the rules or guidelines for people to follow are called _______. ________________________________________
49.
_______ is the component of the information system that is described as the equipment that processes data to create information. ________________________________________
50.
The component of the information system that is described as raw, unprocessed facts, including text, numbers, images, and sounds, is called _______. ________________________________________
51.
_______ software is a collection of programs that helps the computer manage its own resources and enables application software to interact with computer hardware. ________________________________________
52.
The _______ (3 words) is the continuing development of the Internet that allows everyday objects embedded with electronic devices to send and receive data over the Internet. ________________________________________
53.
Application software can be categorized as either general-purpose, specialized, or _______ apps. ________________________________________
54.
Software is another name for _______. ________________________________________
55.
_______ computers are not nearly as powerful as supercomputers, but are capable of great processing speeds and data storage and occupy specially wired, air-conditioned rooms. ________________________________________
56.
The five types of personal computers are: desktops, laptops, tablets, smartphones, and _____. ________________________________________
57.
Smartphones are the most widely used _______ computers and are designed to fit into the palm of one hand. ________________________________________
58.
_______ are cell phones with wireless connections to the Internet. ________________________________________
59.
_______ storage devices do not lose data or programs after the electrical power is turned off. ________________________________________
60.
_______ (2 words) use rigid metallic platters to store programs and very large data files. ________________________________________
61.
_______ (2 words) are secondary storage devices that use laser technology. ________________________________________
62.
A _______ file might contain audience handouts and speaker notes in addition to electronic slides. ________________________________________
63.
Increased use of mobile or wireless communication devices and cloud computing has been termed "the _______ revolution." ________________________________________
64.
A _______ is a communications system connecting two or more computers. ________________________________________
65.
The _______ provides a multimedia interface to the numerous resources available on the Internet. ________________________________________
66.
_______ computing uses the Internet and the web to shift many computer activities from a user's computer to computers on the Internet. ________________________________________
Essay Questions
67.
Describe all the parts of an information system.
68.
Where would it be most relevant to use the term "data" and the term "information"? Give an example of each.
69.
What is an operating system? Give two examples.
70.
What is application software? Describe the two categories of application software.
71.
Differentiate between a supercomputer and a mainframe computer.
72.
Differentiate between midrange and personal computers.
73.
Describe the different types of personal computers and provide relevant examples of each.
74.
In reference to personal computer hardware, explain the system unit.
75.
Describe secondary storage. Compare and contrast hard disks and solid-state storage.
76.
Describe the four types of files.
Chapter 01 Information Technology, the Internet, and You Answer Key
Multiple Choice Questions
1.(p. 4)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-01 Explain the parts of an information system: people; procedures; software; hardware; data; and the Internet.Topic: Information Systems
2.(p. 4)
3.(p. 4)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-01 Explain the parts of an information system: people; procedures; software; hardware; data; and the Internet.Topic: Software
4.(p. 7)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-02 Distinguish between system software and application software.Topic: Software
5.(p. 8)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-03 Differentiate between the three kinds of system software programs.Topic: Software
6.(p. 7)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 2 MediumLearning Objective: 01-03 Differentiate between the three kinds of system software programs.Topic: Software
7.(p. 8)
8.(p. 8)
AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumLearning Objective: 01-03 Differentiate between the three kinds of system software programs.Topic: Software
9.(p. 8)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: AnalyzeDifficulty: 2 MediumLearning Objective: 01-03 Differentiate between the three kinds of system software programs.Topic: Software
10.(p. 10-11)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 2 MediumLearning Objective: 01-05 Identify the four types of computers and the five types of personal computers.Topic: Hardware
11.(p. 11)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 1 EasyLearning Objective: 01-05 Identify the four types of computers and the five types of personal computers.Topic: Hardware
12.(p. 11)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-05 Identify the four types of computers and the five types of personal computers.Topic: Hardware
13.(p. 11)
14.(p. 11)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-06 Describe the different types of computer hardware; including the system unit; input; output; storage; and communication devices.Topic: Hardware
15.(p. 11)
16.(p. 11-12)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 2 MediumLearning Objective: 01-06 Describe the different types of computer hardware; including the system unit; input; output; storage; and communication devices.Topic: Hardware
17.(p. 11)
18.(p. 11)
19.(p. 12)
20.(p. 6)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 1 EasyLearning Objective: 01-01 Explain the parts of an information system: people; procedures; software; hardware; data; and the Internet.Topic: People
21.(p. 12)
22.(p. 13)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-07 Define data and describe document; worksheet; database; and presentation files.Topic: Data
23.(p. 13)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: ApplyDifficulty: 2 MediumLearning Objective: 01-07 Define data and describe document; worksheet; database; and presentation files.Topic: Data
24.(p. 13)
25.(p. 14)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-08 Explain computer connectivity; the wireless revolution; the Internet; cloud computing; and IoT.Topic: Connectivity and the Mobile Internet
26.(p. 15)
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 2 MediumLearning Objective: 01-08 Explain computer connectivity; the wireless revolution; the Internet; cloud computing; and IoT.Topic: Connectivity and the Mobile Internet
27.(p. 4)
The parts of an information system are: people, procedures, software, hardware, data, and the Internet. TRUE
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 2 MediumLearning Objective: 01-01 Explain the parts of an information system: people; procedures; software; hardware; data; and the Internet.Topic: Information Systems
28.(p. 4)
The purpose of software is to convert data into information. TRUE
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumLearning Objective: 01-01 Explain the parts of an information system: people; procedures; software; hardware; data; and the Internet.Topic: Information Systems
29.(p. 4)
Software is another name for a program or programs. TRUE
30.(p. 4)
To be an effective and efficient computer user, you need to recognize the role of information technology in your personal and professional life. TRUE
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 1 EasyLearning Objective: 01-01 Explain the parts of an information system: people; procedures; software; hardware; data; and the Internet.Topic: Introduction
31.(p. 7)
Application software is "background" software that helps the computer manage its own internal resources. FALSE
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumLearning Objective: 01-02 Distinguish between system software and application software.Topic: Software
32.(p. 8)
System software is a collection of programs. TRUE
33.(p. 8)
Antivirus software is a Windows utility that is unnecessary as long as you are careful browsing the Internet. FALSE
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: AnalyzeDifficulty: 3 HardLearning Objective: 01-03 Differentiate between the three kinds of system software programs.Topic: Software
34.(p. 7-8)
System software might be described as end-user software. FALSE
35.(p. 8)
A browser is an example of system software. FALSE
36.(p. 10)
Another name for a midrange computer is "server." TRUE
37.(p. 10-11)
Insurance companies are most likely to use personal computers to process information about millions of policyholders. FALSE
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumLearning Objective: 01-05 Identify the four types of computers and the five types of personal computers.Topic: Hardware
38.(p. 11)
Smartphones are a type of handheld computer that do not need input, output, processing, or storage. FALSE
39.(p. 11)
Two important components of the system unit are the keyboard and the hard disk. FALSE
40.(p. 11)
A system unit consists of the keyboard and the monitor. FALSE
41.(p. 11)
RAM will retain data when the computer is turned off. FALSE
42.(p. 11)
The most common input devices are the mouse and the keyboard. TRUE
43.(p. 12)
Secondary storage will retain data when the computer is turned off. TRUE
44.(p. 12)
Solid-state storage uses rigid metallic platters to store data using the magnetic charges of the disk's surface. FALSE
AACSB: TechnologyAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumLearning Objective: 01-06 Describe the different types of computer hardware; including the system unit; input; output; storage; and communication devices.Topic: Hardware
45.(p. 13)
Four common types of files are document files, worksheet files, database files, and presentation files. TRUE
46.(p. 13)
Highly structured and organized data is stored in database files. TRUE
47.(p. 4)
_______ (2 words) are all about making people (end users) more productive. Personal computers, Personal computer, Computers, Computer, PCs, PC
AACSB: TechnologyBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-01 Explain the parts of an information system: people; procedures; software; hardware; data; and the Internet.Topic: Information Systems
48.(p. 4)
In an information system, the rules or guidelines for people to follow are called _______. procedures, procedure
AACSB: TechnologyBlooms: RememberDifficulty: 2 MediumLearning Objective: 01-01 Explain the parts of an information system: people; procedures; software; hardware; data; and the Internet.Topic: Information Systems
49.(p. 4)
_______ is the component of the information system that is described as the equipment that processes data to create information. Hardware
50.(p. 4)
The component of the information system that is described as raw, unprocessed facts, including text, numbers, images, and sounds, is called _______. data
51.(p. 7-8)
_______ software is a collection of programs that helps the computer manage its own resources and enables application software to interact with computer hardware. System
AACSB: TechnologyBlooms: AnalyzeDifficulty: 2 MediumLearning Objective: 01-01 Explain the parts of an information system: people; procedures; software; hardware; data; and the Internet.Topic: Software
52.(p. 15)
The _______ (3 words) is the continuing development of the Internet that allows everyday objects embedded with electronic devices to send and receive data over the Internet. Internet of Things, IoT
AACSB: TechnologyBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-08 Explain computer connectivity; the wireless revolution; the Internet; cloud computing; and IoT.Topic: Connectivity and the Mobile Internet
53.(p. 8)
Application software can be categorized as either general-purpose, specialized, or _______ apps. mobile
AACSB: TechnologyBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-04 Define and compare general-purpose; specialized; and mobile applications.Topic: Software
54.(p. 7)
Software is another name for _______. programs, program
55.(p. 10)
_______ computers are not nearly as powerful as supercomputers, but are capable of great processing speeds and data storage and occupy specially wired, air-conditioned rooms. Mainframe
AACSB: TechnologyBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-05 Identify the four types of computers and the five types of personal computers.Topic: Hardware
56.(p. 11)
The five types of personal computers are: desktops, laptops, tablets, smartphones, and _____. wearables, wearable, wearable devices, wearable device
57.(p. 11)
Smartphones are the most widely used _______ computers and are designed to fit into the palm of one hand. handheld, hand held
58.(p. 11)
_______ are cell phones with wireless connections to the Internet. Smartphones, Smart phones
59.(p. 12)
_______ storage devices do not lose data or programs after the electrical power is turned off. Secondary
AACSB: TechnologyBlooms: UnderstandDifficulty: 1 EasyLearning Objective: 01-06 Describe the different types of computer hardware; including the system unit; input; output; storage; and communication devices.Topic: Hardware
60.(p. 12)
_______ (2 words) use rigid metallic platters to store programs and very large data files. Hard disks, Hard disk, Hard discs, Hard disc
AACSB: TechnologyBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-06 Describe the different types of computer hardware; including the system unit; input; output; storage; and communication devices.Topic: Hardware
61.(p. 12)
_______ (2 words) are secondary storage devices that use laser technology. Optical discs, Optical disc, Optical disks, Optical disk
62.(p. 13)
A _______ file might contain audience handouts and speaker notes in addition to electronic slides. presentation, PowerPoint, presentations
AACSB: TechnologyBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-07 Define data and describe document; worksheet; database; and presentation files.Topic: Data
63.(p. 15)
Increased use of mobile or wireless communication devices and cloud computing has been termed "the _______ revolution." wireless
64.(p. 14)
A _______ is a communications system connecting two or more computers. network
65.(p. 14)
The _______ provides a multimedia interface to the numerous resources available on the Internet. web, World Wide Web, WWW
66.(p. 15)
_______ computing uses the Internet and the web to shift many computer activities from a user's computer to computers on the Internet. Cloud, Online
67.(p. 4)
An information system typically consists of: people, procedures, software, hardware, data, and connectivity. Information systems are used by people in order to increase productivity. Procedures are rules or guidelines for people to follow when using software, hardware, and data. Software is a program that contains the step-by-step instructions that tell the computer how to do its work. Hardware consists of the physical equipment that processes the data to create information. Data consists of raw unprocessed facts, including text, numbers, images, and sounds. Almost all of today's computer systems add an additional part to the information system. This part, called connectivity, typically uses the Internet and allows users to greatly expand the capability and usefulness of their information systems.
68.(p. 4)
Data are unprocessed facts, including text, numbers, images and sounds. An example might be a listing of all customer purchases at a bookstore over the last year. Information is processed data that has been rendered usable with the help of various types of software. From the previous example, you could derive information such as the addresses of customers who bought more than $500 worth of books or the year's top ten horror novels.
AACSB: Analytical ThinkingBlooms: AnalyzeDifficulty: 3 HardLearning Objective: 01-01 Explain the parts of an information system: people; procedures; software; hardware; data; and the Internet.Topic: Information Systems
69.(p. 8)
Operating systems are programs that coordinate computer resources, provide an interface between users and the computer, and run applications. Microsoft's Windows 10 and Apple's Mac OS X are two of the best-known operating systems for today's microcomputer users.
AACSB: TechnologyBlooms: ApplyDifficulty: 2 MediumLearning Objective: 01-03 Differentiate between the three kinds of system software programs.Topic: Software
70.(p. 8)
Application software might be described as end user software. Three types of application software are general-purpose, specialized, and mobile apps. General-purpose applications are widely used in a large number of careers. Some of the best-known general-purpose application programs are Microsoft's Word, Excel, Access, and PowerPoint. Specialized applications include thousands of other programs that are more narrowly focused on specific disciplines and occupations. Two of the best known are graphics and web authoring programs. Mobile apps (or mobile applications or apps) are small programs designed for mobile devices such as smartphones, tablet computers, and other mobile devices. There are over half a millions apps. The most popular mobile apps are for social networking, playing games, and downloading music and videos.
AACSB: TechnologyBlooms: RememberDifficulty: 2 MediumLearning Objective: 01-04 Define and compare general-purpose; specialized; and mobile applications.Topic: Software
71.(p. 10)
Supercomputers are the most powerful type of computer. These machines are special high-capacity computers used by very large organizations. Although mainframe computers are not as powerful as supercomputers, mainframe computers are capable of great processing speeds and data storage. For example, insurance companies use mainframes to process information about millions of policyholders.
AACSB: Analytical ThinkingBlooms: AnalyzeDifficulty: 3 HardLearning Objective: 01-05 Identify the four types of computers and the five types of personal computers.Topic: Hardware
72.(p. 10-11)
Midrange computers, also referred to as servers, are computers with processing capabilities less powerful than a mainframe computer yet more powerful that a microcomputer. Originally used by medium-sized companies or departments of large companies to support their processing needs, today midrange computers are most widely used to support or serve end users for specific needs such as retrieving data from a database or supplying access to application software. Personal computers are the least powerful, yet the most widely used, type of computer. There are five types of personal computers: desktops, laptops, tablets, smartphones, and wearables.
73.(p. 11)
There are five types of personal computers: desktop computers, laptops, tablets, smartphones, and wearables. Desktop computers are small enough to fit on top of or alongside a desk yet are too big to carry around. Laptop computers, also called notebook computers, are portable, lightweight, and fit into most briefcases. Tablets, also known as tablet computers, are smaller, lighter, and generally less powerful than laptops. Like a laptop, tablets have a flat screen but typically do not have a standard keyboard. Instead, tablets typically use a virtual keyboard that appears on the screen and is touch-sensitive. Smartphones are the most widely used handheld computers. Smartphones are cell phones with wireless connections to the Internet and processing capabilities. Other mobile computers include wearable devices like Apple's watch.
AACSB: Reflective ThinkingBlooms: RememberDifficulty: 2 MediumLearning Objective: 01-05 Identify the four types of computers and the five types of personal computers.Topic: Hardware
74.(p. 11)
The system unit is a container that houses most of the electronic components that make up a computer system. Two important components of the system unit are the microprocessor and memory. The microprocessor controls and manipulates data to produce information. Memory is a holding area for data, instructions, and information. One type of memory, random-access memory (RAM), holds the program and data that is currently being processed. This type of memory is sometimes referred to as temporary storage because its contents will typically be lost if the electrical power to the computer is disrupted.
AACSB: Reflective ThinkingBlooms: ApplyDifficulty: 2 MediumLearning Objective: 01-06 Describe the different types of computer hardware; including the system unit; input; output; storage; and communication devices.Topic: Hardware
75.(p. 12)
Unlike memory, secondary storage holds data and programs even after electrical power to the computer system has been turned off. Hard disks are typically used to store programs and very large data files. Using rigid metallic platters and read/write heads that move across the platters, hard disks store and retrieve data using magnetic charges. In contrast, solid-state storage does not have any moving parts. It is more reliable and requires less power than hard disks. Solid-state storage saves data electronically in a manner similar to RAM except that its contents will not be lost if electrical power is disrupted.
AACSB: Reflective ThinkingBlooms: AnalyzeDifficulty: 3 HardLearning Objective: 01-06 Describe the different types of computer hardware; including the system unit; input; output; storage; and communication devices.Topic: Hardware
76.(p. 13)
Document files are created by word processors. They include such things as memos, term papers, and letters. Worksheet files are created by electronic spreadsheets and are typically used to analyze things like budgets and to predict sales. Database files are created by database management programs to contain highly structured and organized data. Presentation files are created by presentation graphics programs to save presentation materials, including audience handouts, speaker notes, and electronic slides.
AACSB: Reflective ThinkingBlooms: RememberDifficulty: 2 MediumLearning Objective: 01-07 Define data and describe document; worksheet; database; and presentation files.Topic: Data
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