Question type: Multiple Choice
1) Fantasy sports websites ________ exempt from the 2006 Unlawful Internet Gambling Enforcement Act because they are considered games of ________.
a) are; luck
b) are; skill
c) are not; luck
d) are not; skill
Answer: b
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
2) Which of the following is NOT one of the four rules operators of fantasy sports businesses have to follow?
a) Publish prize amounts before the games begin
b) Make prize amounts dependent on the number of players in the game
c) Level the playing field by allowing anyone in a league to draft any player they want
d) Disregard point spreads and game scores
Answer: b
Difficulty: Hard
Section Reference 1: Opening Case
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
3) Which sport is NOT available on FanDuel and DraftKings per the Chapter 1 Opening Case?
a) Baseball
b) Football
c) Hockey
d) Tennis
Answer: d
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
4) FanDuel and DraftKings rely on ________ to manage the scalability of their websites; this means _________.
a) cloud computing; the presentation of their websites needs to change based on the sport the fan wants to bet on that day
b) cloud computing; they have to be ready to accept a huge increase in fans right before big games
c) enterprise networking; the presentation of their websites needs to change based on the sport the fan wants to bet on that day
d) enterprise networking; they have to be ready to accept a huge increase in fans right before big games
Answer: b
Difficulty: Hard
Section Reference 1: Opening Case
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Synthesis
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Synthesis
5) The ________ owns an equity stake in FanDuel.
a) NBA
b) NFL
c) NHL
d) MLB
Answer: a
Difficulty: Hard
Section Reference 1: Opening Case
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
6) ________ is an online grocery business that is considered the largest dotcom failure in history.
a) AmazonFresh
b) FreshDirect
c) Peapod
d) Webvan
Answer: d
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
7) ________ delivers items from chains such as Safeway, Whole Foods, and Costco.
a) GrubHub
b) Instacart
c) Postmates
d) Uber
Answer: b
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
8) The majority of deliveries made by ________ are hot meals.
a) Instacart
b) Ola Cabs
c) Postmates
d) Webvan
Answer: c
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
9) Which of the following is NOT a challenge associated with food delivery services?
a) Coupon availability
b) Delivery costs
c) Funding
d) Labor costs
Answer: c
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
10) MIT Technology Review refers to 18–22-year-olds as Homo ________.
a) Conectums
b) Conexus
c) Technologus
d) Techies
Answer: b
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
11) The top technology job is _________.
a) CEO
b) CFO
c) CIO
d) COO
Answer: c
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
12) The IS function has become ________ strategic within organizations, so a growing number of CIOs are coming from _________.
a) decreasingly; within the IS department
b) decreasingly; other business units
c) increasingly; within the IS department
d) increasingly; other business units
Answer: d
Difficulty: Medium
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
13) The ________ is the highest-ranking IS manager and is responsible for all strategic planning in the organization.
a) applications development manager
b) CIO
c) information center manager
d) IS Director
Answer: b
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
14) The ________ manages all systems throughout the organization and the day-to-day operations of the entire IS organization.
a) applications development manager
b) CIO
c) information center manager
d) IS Director
Answer: d
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
15) The ________ manages IS services such as help desks, hot lines, training, and consulting.
a) applications development manager
b) CIO
c) information center manager
d) IS Director
Answer: c
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
16) The ________ coordinates and manages new systems development projects.
a) applications development manager
b) CIO
c) information center manager
d) IS Director
Answer: a
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
17) A(n) ________ interfaces between users and programmers and determines information requirements and technical specifications for new applications.
a) business analyst
b) emerging technologies manager
c) systems analyst
d) systems programmer
Answer: c
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
18) A(n) ________ focuses on designing solutions for business problems and interfaces closely with users to demonstrate how IT can be used innovatively.
a) business analyst
b) emerging technologies manager
c) systems analyst
d) systems programmer
Answer: a
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
19) A(n) ________ forecasts technology trends and evaluates and experiments with new technologies.
a) business analyst
b) emerging technologies manager
c) systems analyst
d) systems programmer
Answer: b
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
20) A(n) ________ creates the computer code for developing new systems software or maintaining existing systems software.
a) business analyst
b) emerging technologies manager
c) systems analyst
d) systems programmer
Answer: d
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
21) Managing information systems in modern organizations is a difficult and complex task. Which of the following factors does NOT contribute to this?
a) Both end users and IT employees have responsibility for systems.
b) Business people are customers of the IT department.
c) If technology is not working, many firms cannot function.
d) Technology is getting cheaper to acquire, operate, and maintain.
Answer: d
Difficulty: Medium
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
22) ________ is a traditional function of the MIS department.
a) Creating business alliances with business partners
b) Educating the MIS staff about the business
c) Managing systems development
d) Managing system integration including the internet, intranets, and extranets
Answer: c
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
23) ________ is a traditional function of the MIS department.
a) Initiating and designing specific strategic IS
b) Managing system integration including the internet, intranets, and extranets
c) Partnering with business-unit executives
d) Staffing, training, and developing IS skills
Answer: d
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
24) ________ is a traditional function of the MIS department.
a) Educating the MIS staff about the business
b) Initiating and designing specific strategic IS
c) Proactively using business and technical knowledge to seed innovative ideas about IT
d) Providing technical services
Answer: d
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
25) ________ is a traditional function of the MIS department.
a) Creating business alliances with business partners
b) Educating the MIS staff about the business
c) Initiating and designing specific strategic IS
d) Managing computer operations, including the computer center
Answer: d
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
26) ________ is a traditional function of the MIS department.
a) Infrastructure planning, development, and control
b) Initiating and designing specific strategic IS
c) Managing outsourcing
d) Partnering with business-unit executives
Answer: a
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
27) ________ is a consultative function of the MIS department.
a) Infrastructure planning, development, and control
b) Managing computer operations including the computer center
c) Managing system integration including the internet, intranets, and extranets
d) Staffing, training, and developing IS skills
Answer: c
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
28) ________ is a consultative function of the MIS department.
a) Educating the non-MIS managers about IT
b) Infrastructure planning, development, and control
c) Managing systems development
d) Providing technical services
Answer: a
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
29) ________ is a consultative function of the MIS department.
a) Infrastructure planning, development, and control
b) Partnering with business-unit executives
c) Providing technical services
d) Staffing, training, and developing IS skills
Answer: b
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
30) ________ is a consultative function of the MIS department.
a) Creating business alliances with business partners
b) Infrastructure planning, development, and control
c) Managing computer operations, including the computer center
d) Managing systems development
Answer: a
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
31) ________ refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning.
a) Data
b) Information
c) Knowledge
d) Wisdom
Answer: a
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
32) ________ is organized so that it has meaning and value to the recipient.
a) Data
b) Information
c) Knowledge
d) Wisdom
Answer: b
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
33) ________ is organized and processed to convey understanding, experience, accumulated learning, and expertise as it applies to a current business problem.
a) Data
b) Information
c) Knowledge
d) Wisdom
Answer: c
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
34) Your professor hands you a piece of paper with the number 75 on it. This is ________.
a) data
b) information
c) knowledge
d) wisdom
Answer: a
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Application
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Application
35) Your professor hands you a piece of paper with the number 75 on it and tells you this is your current average in the class. This is ________.
a) data
b) information
c) knowledge
d) wisdom
Answer: b
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Application
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Application
36) Your professor hands you a piece of paper with the number 75 on it and tells you this is your current average in the class. Since this is your fourth year as a college student, you know you could work hard to bring that average up to a B by the end of the semester. This is ________.
a) data
b) information
c) knowledge
d) wisdom
Answer: c
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Application
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Application
37) Which of the following is in the current order starting with the most elementary?
a) Data, information, knowledge
b) Data, knowledge, information
c) Information, data, knowledge
d) Information, knowledge, data
Answer: a
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
38) ________ consists of devices such as the processor, monitor, keyboard, and printer.
a) A database
b) A network
c) Hardware
d) Software
Answer: c
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
39) ________ is a program or collection of programs that enable the hardware to process data.
a) A database
b) A network
c) Hardware
d) Software
Answer: d
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
40) ________ is a collection of related files or tables containing data.
a) A database
b) A network
c) Hardware
d) Software
Answer: a
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
41) ________ is a connecting system (wireline or wireless) that permits different computers to share resources.
a) A database
b) A network
c) Hardware
d) Software
Answer: b
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
42) ________ are the instructions for combining components to process information and generate the desired output.
a) Databases
b) Networks
c) People
d) Procedures
Answer: d
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
43) ________ use the hardware and software, interface with it, or use its output.
a) Databases
b) Networks
c) People
d) Procedures
Answer: c
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
44) IT services, IT personnel, and IT components make up the organization’s ___________.
a) ERP system
b) IT infrastructure
c) IT platform
d) TPS
Answer: b
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
45) The IT ________ are/is the IT platform.
a) components
b) infrastructure
c) personnel
d) services
Answer: a
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
46) A(n) ________ supports the monitoring, collection, storage, and processing of data from the organization’s basic business transactions, each of which generates data.
a) DBS
b) ERP
c) FAIS
d) TPS
Answer: d
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
47) When you go through the checkout line at your local grocery store, this is a(n) ________ that could be processed by a(n) ______________.
a) analysis; APS
b) analysis; TPS
c) transaction; APS
d) transaction; TPS
Answer: d
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Application
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Application
48) A(n) ________ is an interorganizational system.
a) ERP system
b) human resources system
c) supply chain system
d) TPS
Answer: c
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
49) A(n) ________ is an intraorganizational system.
a) E-commerce system
b) human resources system
c) portal
d) supply chain system
Answer: b
Difficulty: Hard
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Evaluation
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Evaluation
50) ________ support managers at all levels of the organization.
a) Clerical workers
b) Knowledge workers
c) Lower-level managers
d) Middle managers
Answer: a
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
51) ________ handle the day-to-day operations of the organization and make routine decisions.
a) Clerical workers
b) Knowledge workers
c) Lower-level managers
d) Middle managers
Answer: c
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
52) ________ make tactical decisions, which deal with activities such as short-term planning, organizing, and control.
a) Clerical workers
b) Knowledge workers
c) Lower-level managers
d) Middle managers
Answer: d
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
53) ________ are professional employees such as financial and marketing analysts, engineers, lawyers, and accountants.
a) Clerical workers
b) Knowledge workers
c) Lower-level managers
d) Middle managers
Answer: b
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
54) You decide to specialize in marketing for your first career. You take an entry-level position as XYZ Corp. This means you are a _________.
a) clerical worker
b) knowledge worker
c) lower-level manager
d) middle manager
Answer: b
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Application
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Application
55) BI systems provide computer-based primarily support _________.
a) clerical workers
b) factory workers
c) lower-level managers
d) middle managers
Answer: d
Difficulty: Hard
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge, Evaluation
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
56) ________ attempt to duplicate work of human experts by applying reasoning capabilities, knowledge, and expertise within a specific domain.
a) BI
b) Dashboards
c) ES
d) Supply chain systems
Answer: c
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
57) ________ support all managers of the organization by providing rapid access to timely information and direct access to structured information in the form of reports.
a) BI
b) Dashboards
c) ES
d) Supply chain systems
Answer: b
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
58) It costs $49 to get basic roadside help from Urgent.ly and Honk versus the typical $200 charged by AAA. If tow-truck operators want to list themselves on the Urgent.ly and Honk websites, they _______.
a) have to accept lower wages since the companies charge so much less
b) have to make sure the call center knows where they are at all times
c) will be allowed to take more time to get to the customer with priority going to AAA customers
d) work as contractors and must add Urgent.ly and Honk to their insurance policies
Answer: d
Difficulty: Easy
Section Reference 1: IT’s About Business 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
59) ________ offers flat rates, promises quick response times, and provides maps in their apps that display the location of the company vehicle with real-time updates.
a) AAA
b) Honk
c) OnStar
d) Volvo
Answer: b
Difficulty: Easy
Section Reference 1: IT’s About Business 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
60) In 2000, operating a basic internet application costs businesses approximately ________ per month. In mid-2016, operating the same application in Amazon’s cloud cost approximately ________ per month.
a) $1,000; $150,000
b) $100,000; $100,000
c) $150,000; $1,000
d) $500,000, $1
Answer: a
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
61) Which of the following is TRUE?
a) Computerization reduces our level of isolation.
b) IT increases the number of middle managers.
c) Managers have more time to make decisions.
d) Remote supervision will probably become a norm.
Answer: d
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
62) ________ is NOT a problem caused by computers.
a) Carpal tunnel syndrome
b) Ergonomics
c) Job stress
d) Repetitive strain injuries
Answer: b
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
63) ________ is the largest book publisher and bookseller in the US today.
a) Amazon
b) Google
c) McGraw-Hill
d) Wiley
Answer: a
Difficulty: Hard
Section Reference 1: 1.3
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
64) IT makes managers ________ productive and ________ the number of employees who can report to a single manager.
a) less; decreases
b) less; increases
c) more; decreases
d) more; increases
Answer: d
Difficulty: Medium
Section Reference 1: 1.3
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
65) Approximately ________ percent of Cuba’s citizens have Internet access at home.
a) 5
b) 45
c) 75
d) 95
Answer: a
Difficulty: Medium
Section Reference 1: IT’s About Business 1.3
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
66) ________ is the Craigslist of Cuba.
a) AlaMesa
b) El Paquete Semanal
c) Revolico
d) Vistar
Answer: c
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
67) ________ promotes Cuban culinary culture.
a) AlaMesa
b) El Paquete Semanal
c) Revolico
d) Vistar
Answer: a
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
68) ________ is the Internet on a portable hard drive.
a) AlaMesa
b) El Paquete Semanal
c) Revolico
d) Vistar
Answer: b
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
69) ________ is an online magazine focusing on Cuba’s youth culture.
a) AlaMesa
b) El Paquete Semanal
c) Revolico
d) Vistar
Answer: d
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
70) Which of the following is NOT a benefit of IT?
a) Accessibility
b) Flexibility
c) Quality of leisure time
d) Quantity of leisure time
Answer: d
Difficulty: Medium
Section Reference 1: 1.4
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
71) ________ is an example of a social, collaborative, industrial robot.
a) Baxter
b) LoweBot
c) MyBot
d) Watson
Answer: a
Difficulty: Medium
Section Reference 1: 1.4
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
72) ________ made Uber’s first self-driving cars that arrived in Pennsylvania in 2016.
a) Ford
b) Google
c) Tesla
d) Volvo
Answer: d
Difficulty: Hard
Section Reference 1: 1.4
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
73) Self-driving cars made by ________ have been blamed for at least two fatalities.
a) Ford
b) Google
c) Tesla
d) Volvo
Answer: c
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
74) ________ is an IT system that uses natural language processing and machine learning to reveal insights from large amounts of data. It has transformed many industries including healthcare and customer service.
a) Baxter
b) LoweBot
c) MyBot
d) Watson
Answer: d
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
75) IBM developed ________ to answer questions on the quiz show Jeopardy!
a) Baxter
b) LoweBot
c) MyBot
d) Watson
Answer: d
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
76) FedEx and UPS sometimes rely on the USPS for the ________ which is ________.
a) first-mile delivery; the final and typically most expensive leg of a delivery route
b) first-mile delivery; the long-haul from state to state
c) last-mile delivery; the final and typically most expensive leg of a delivery route
d) last-mile delivery; the long-haul from state to state
Answer: c
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
77) The USPS has long recognized many of its problems and has tried to introduce cost-saving measures, but ________ has/have enormous power over it and has rejected many of these proposed measures.
a) Congress
b) Taxpayers
c) The President
d) The Supreme Court
Answer: a
Difficulty: Medium
Section Reference 1: Closing Case
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
78) The USPS’s IMB system is a type of ________.
a) E-commerce system
b) ERP system
c) FAIS
d) TPS
Answer: d
Difficulty: Hard
Section Reference 1: Closing Case
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Synthesis
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Synthesis
Question type: True/False
79) Players on FanDuel and DraftKings need to play for an entire season of a sport if they want to win prizes.
Answer: False
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
80) The federal government can close the daily fantasy sports loophole in the 2006 law at any time, and each state decides whether daily fantasy sports constitutes gambling.
Answer: True
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
81) According to the Chapter 1 Opening Case, residents of New York cannot play daily fantasy sports on FanDuel and DraftKings.
Answer: False
Difficulty: Hard
Section Reference 1: Opening Case
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
82) FanDuel and DraftKings were profitable in 2016 due to federal laws protecting their existence.
Answer: False
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
83) The biggest problem FanDuel and DraftKings has is to manage their IT infrastructure in order to keep costs down.
Answer: False
Difficulty: Medium
Section Reference 1: Opening Case
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Analysis
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Analysis
84) According to the IT’s About Business case on delivery services, one of Uber’s biggest challenges is increasing labor costs since California’s labor commissioner ruled that a driver for Uber should be classified as a company employee rather than a contractor.
Answer: True
Difficulty: Medium
Section Reference 1: IT’s About Business 1.1
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
85) Amazon, Walmart, Safeway, and Starbucks are potential competitors to delivery services like Instacart, Postmates, Uber, and GrubHub.
Answer: True
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
86) If you grew up using IT, you are an informed user.
Answer: False
Difficulty: Medium
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Analysis
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Analysis
87) Only computer science majors can become CIOs.
Answer: False
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
88) Career opportunities in IS are strong and are projected to remain strong over the next 10 years.
Answer: True
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
89) The new, consultative function of the MIS department centers on more efficient project management, technical training, and effective infrastructure planning.
Answer: False
Difficulty: Medium
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Comprehension, Analysis
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Comprehension, Analysis
90) The traditional function of the MIS department centers on the idea that end users do not have the required technical expertise to address IT issues.
Answer: True
Difficulty: Hard
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Synthesis
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Synthesis
91) Data is more elementary than information and knowledge.
Answer: True
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
92) Information is knowledge that has been organized to have meaning and value.
Answer: False
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
93) The same data items, with no context, can mean entirely different things in different contexts.
Answer: True
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
94) Data and information are synonyms.
Answer: False
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
95) The IT components make up the IT platform.
Answer: True
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
96) The IT infrastructure and IT platform are synonyms.
Answer: False
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
97) A departmental information system can also be called an FAIS.
Answer: True
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
98) ERPs are organization-wide systems that are designed to correct a lack of communication among FAISs.
Answer: True
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Comprehension
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Comprehension
99) TPS are critical to the success of any enterprise.
Answer: True
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
100) TPS typically collect data in batches.
Answer: False
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
101) BI systems provide the input data for corporate databases.
Answer: False
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
102) Nearly all TPSs are ERP systems.
Answer: False
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
103) Nearly all ERP systems are also TPSs.
Answer: True
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
104) Urgent.ly and Honk offer benefits for both customers and tow-truck operators.
Answer: True
Difficulty: Easy
Section Reference 1: IT’s About Business 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
105) Urgent.ly and Honk only compete with AAA for roadside assistance.
Answer: False
Difficulty: Medium
Section Reference 1: IT’s About Business 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
106) It costs less to operating an internet application today than it did 15 years ago.
Answer: True
Difficulty: Hard
Section Reference 1: 1.3
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Synthesis
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Synthesis
107) When IT eliminates jobs, new jobs do not take their place. This means computers will replace us all eventually.
Answer: False
Difficulty: Medium
Section Reference 1: 1.3
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Comprehension
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Comprehension
108) Cuba’s internet works much the same way as the US internet works, and Cuban citizens have the same liberties as US citizens do.
Answer: False
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
109) In general, Cuban’s have access to the internet through portable hard drives and memory sticks.
Answer: True
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
110) Employees are more likely to work on vacation thanks to IT.
Answer: True
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
111) Watson is a cognitive computing system.
Answer: True
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
112) IT is a cost center at the USPS.
Answer: False
Difficulty: Medium
Section Reference 1: Closing Case
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
113) The USPS has had 10 consecutive years of losses and cannot implement changes because of Congress.
Answer: False
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
Question type: Text Entry
114) A(n) ___ is a person knowledgeable about information systems and information technology.
Answer: informed user
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
115) Information technology refers to any ___-based tool that people use to work with information and to support the information and information-processing needs of an organization.
Answer: computer
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
116) The purpose of ___ has been defined as getting the right information to the right people at the right time in the right amount and in the right format.
Answer: information systems (or information technology)
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
117) ___ refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning.
Answer: Data items
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
118) ___ refers to data that have been organized so that they have meaning and value to the recipient.
Answer: Information
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
119) ___ consists of data and/or information that have been organized and processed to convey understanding, experience, accumulated learning, and expertise as they apply to a current business problem.
Answer: Knowledge
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
120) ___ consists of devices such as the processor, monitor, keyboard, and printer.
Answer: Hardware
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
121) ___ is a program or collection of programs that enable the hardware to process data.
Answer: Software
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
122) A ___ is a collection of related files or tables containing data.
Answer: database
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
123) A ___ is a connecting system (wireline or wireless) that permits different computers to share resources.
Answer: network
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
124) ___ are the instructions for combining components to process information and generate the desired output.
Answer: Procedures
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
125) ___ use the hardware and software, interface with it, or use its output.
Answer: People
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
126) A ___ supports the monitoring, collection, storage, and processing of data from the organization’s basic business transactions, each of which generates data.
Answer 1: transaction processing system
Answer 2: TPS
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
127) A ___ is an unmanned aerial vehicle that either is controlled by pilots from the ground or autonomously follows a preprogrammed mission.
Answer: drone
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
Question type: Essay
128) What is the difference between a technology user and an informed user? Why would someone want to be an informed user? How could being an informed user benefit you right now in your workplace or at your college/university?
Answer:
Technology user vs. informed user = informed users understand the system(s) they are using
Want to be = get more value from systems being used
Benefit right now = understand what is behind them (being able to judge if what you see is correct or not), enhance quality of the system by providing input, possibly recommend and select IT applications the organization should use, keeping abreast of the newest technologies (recommend adoption), improve own performance and teamwork, or start own business
Difficulty: Medium
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Application
Standard 1 : AACSB || Communication, Analytic, Technology, Reflective Thinking
Standard 2 : Blooms || Application
129) End users are more frequently becoming part of the IT department. Since there is a possibility you could join the IT department in the future even if you don’t plan to do so right now, which five IT positions are the most attractive to you and why?
Answer:
“Techie” students will probably choose jobs like systems programmer, applications programmer, database administrator, webmaster, and web designer; business-oriented students should describe the other positions with those more tech-willing focusing on jobs like network manager, auditing or computer security manager, programming manager, operations manager, and systems analyst.
Difficulty: Hard
Section Reference 1: 1.1
Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Evaluation
Standard 1 : AACSB || Communication, Analytic, Technology, Reflective Thinking
Standard 2 : Blooms || Evaluation
130) In your own words, define data, information, and knowledge. Use an example from your own life to explain the difference between these terms.
Answer:
Data items refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning.
Information refers to data that have been organized so that they have meaning and value to the recipient.
Knowledge consists of data and/or information that have been organized and processed to convey understanding, experience, accumulated learning, and expertise as they apply to a current business problem.
Data = 65
Information = 65 mph
Knowledge = going the speed limit in a particular area because everyone knows a policeman sits in that particular spot
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1: Describe the various types of computer-based information systems in an organization.
Bloomcode: Application
Standard 1 : AACSB || Communication, Technology, Reflective Thinking
Standard 2 : Blooms || Application
131) The book provides several examples of how IT impacts entire industries. Discuss how IT has impacted the transportation and travel industry (think about taxis, travel websites, etc.).
Answer:
Students could discuss companies like Uber that has changed the taxi industry, Airbnb that has changed how people get a place to stay on vacation, any travel site like Travelocity – people don’t have to depend on waving a taxi driver down, finding a hotel, using a travel agent, etc.)
Difficulty: Hard
Section Reference 1: 1.3
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Synthesis
Standard 1 : AACSB || Communication, Analytic, Technology, Reflective Thinking
Standard 2 : Blooms || Synthesis
132) How has IT positively and negatively affected the quality of your life and society as a whole? While this is partially opinion, your answer should be informed by material in the book.
Answer:
There is no right answer to this question, but the student should/could discuss:
Positives –
- Continuous access to information, everywhere (continuous computing)
- Ability to do pretty much anything on smartphones (classes, pay bills, purchase goods, banking, etc.)
- More career opportunities
- Better customer service
- So much free stuff (paid for by ads on huge social networks, etc.)
- Industry changes benefit us (book, music, video, software, etc.)
- Health and safety improvements
- More opportunities for people with disabilities or who need/want to work from home
- Robots to do our chores
Negatives –
- We can’t really get away and relax
- IT has eliminated many careers (and likely will in the future)
- Too easy to steal (piracy is a big problem)
- Dangerous (phones while driving)
- Drone dilemmas (spying, etc.)
Difficulty: Medium
Section Reference 1: 1.3, 1.4
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Application, Evaluation
Standard 1 : AACSB || Communication, Analytic, Technology, Reflective Thinking
Standard 2 : Blooms || Application, Evaluation
