1. The process through which people use messages to generate meanings within and across contexts, cultures, channels, and media.
Ans: communication
Question Type: Matching
Chapter: 1
Section: Defining Communication
Bloom’s Level: Remembering
Difficulty: Easy
2. The person for whom a message is intended and delivered.
Ans: receiver
Question Type: Matching
Chapter: 1
Section: Linear Communication Model
Bloom’s Level: Remembering
Difficulty: Easy
3. The degree to which communication matches situational, relational, and cultural norms or expectations.
Ans: appropriateness
Question Type: Matching
Chapter: 1
Section: Appropriateness
Bloom’s Level: Remembering
Difficulty: Easy
4. A set of attitudes, values, beliefs, and experiences that communicators bring to an event.
Ans: fields of experience
Question Type: Matching
Chapter: 1
Section: Interactive Communication Model
Bloom’s Level: Remembering
Difficulty: Easy
5. Practical goals or tasks you want to achieve through interpersonal communication.
Ans: instrumental goals
Question Type: Matching
Chapter: 1
Section: Interpersonal Communication and Specific Goals
Bloom’s Level: Remembering
Difficulty: Easy
6. The endless variety of communication situations.
Ans: contexts
Question Type: Matching
Chapter: 1
Section: Defining Communication
Bloom’s Level: Remembering
Difficulty: Easy
7. The moral principles that guide our communication behaviors.
Ans: ethics
Question Type: Matching
Chapter: 1
Section: Ethics
Bloom’s Level: Remembering
Difficulty: Easy
8. Interaction via the use of new media, including social networking, texting, or Snapchat.
Ans: online communication
Question Type: Matching
Chapter: 1
Section: Improving Your Competence Online
Bloom’s Level: Remembering
Difficulty: Easy
9. A dynamic form of communication between two (or more) people in which messages exchanged significantly influence their relationships, thoughts, behaviors, and emotions.
Ans: interpersonal communication
Question Type: Matching
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Remembering
Difficulty: Easy
10. Communication portrayed as flowing in one direction, from a starting point to an end point.
Ans: linear communication model
Question Type: Matching
Chapter: 1
Section: Linear Communication Model
Bloom’s Level: Remembering
Difficulty: Easy
11. Consistently communicating in ways that are appropriate, effective, and ethical.
Ans: interpersonal communication competence
Question Type: Matching
Chapter: 1
Section: Understanding Competence
Bloom’s Level: Remembering
Difficulty: Easy
12. An individual who generates information to be communicated.
Ans: sender
Question Type: Matching
Chapter: 1
Section: Linear Communication Model
Bloom’s Level: Remembering
Difficulty: Easy
13. The “package” of information.
Ans: message
Question Type: Matching
Chapter: 1
Section: Defining Communication
Bloom’s Level: Remembering
Difficulty: Easy
14. Factors in the environment or context that impede messages from reaching their destination.
Ans: noise
Question Type: Matching
Chapter: 1
Section: Linear Communication Model
Bloom’s Level: Remembering
Difficulty: Easy
15. Communication goals designed to ensure that a communicator is perceived in a particular way.
Ans: self-presentation goals
Question Type: Matching
Chapter: 1
Section: Interpersonal Communication and Specific Goals
Bloom’s Level: Remembering
Difficulty: Easy
16. Views communication as a process between senders and receivers involving both feedback and fields of experience.
Ans: interactive communication model
Question Type: Matching
Chapter: 1
Section: Interactive Communication Model
Bloom’s Level: Remembering
Difficulty: Easy
17. The sensory dimension along which communicators transmit information.
Ans: channel
Question Type: Matching
Chapter: 1
Section: Defining Communication
Bloom’s Level: Remembering
Difficulty: Easy
18. A view of communication that suggests communication is multidirectional.
Ans: transactional communication model
Question Type: Matching
Chapter: 1
Section: Transactional Communication Model
Bloom’s Level: Remembering
Difficulty: Easy
19. The ability to use communication to achieve interpersonal goals.
Ans: effectiveness
Question Type: Matching
Chapter: 1
Section: Effectiveness
Bloom’s Level: Remembering
Difficulty: Easy
20. Involving pairs of people.
Ans: dyadic
Question Type: Matching
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Remembering
Difficulty: Easy
21. Communication that has a negligible impact upon our relationships, thoughts, behaviors, and emotions.
Ans: impersonal communication
Question Type: Matching
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Remembering
Difficulty: Easy
22. Goals that involve building, maintaining, or terminating bonds with others.
Ans: relationship goals
Question Type: Matching
Chapter: 1
Section: Interpersonal Communication and Specific Goals
Bloom’s Level: Remembering
Difficulty: Easy
23. Verbal and nonverbal messages used by receivers to indicate reactions to communication.
Ans: feedback
Question Type: Matching
Chapter: 1
Section: Interactive Communication Model
Bloom’s Level: Remembering
Difficulty: Easy
24. Communication involving only one person.
Ans: intrapersonal communication
Question Type: Matching
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Remembering
Difficulty: Easy
25. The exchange of messages.
Ans: interaction
Question Type: Matching
Chapter: 1
Section: Defining Communication
Bloom’s Level: Remembering
Difficulty: Easy
26. The tools used in communication for exchanging messages.
Ans: media
Question Type: Matching
Chapter: 1
Section: Defining Communication
Bloom’s Level: Remembering
Difficulty: Easy
27. Communication that treats others as unique individuals deserving of the same respect we accord ourselves.
Ans: I-Thou
Question Type: Matching
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Remembering
Difficulty: Easy
28. Communication in which other people are perceived as objects to be used and exploited.
Ans: I-It
Question Type: Matching
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Remembering
Difficulty: Easy
29. Communication about communication.
Ans: meta-communication
Question Type: Matching
Chapter: 1
Section: Interpersonal Communication Conveys Both Content and Relationship Information
Bloom’s Level: Remembering
Difficulty: Easy
30. Goal-directed behaviors routinely practiced in one’s interpersonal relationships.
Ans: communication skills
Question Type: Matching
Chapter: 1
Section: Understanding Competence
Bloom’s Level: Remembering
Difficulty: Easy
31. The process of observing our own communication and the norms of a situation in order to make appropriate communication choices.
Ans: self-monitoring
Question Type: Matching
Chapter: 1
Section: Appropriateness
Bloom’s Level: Remembering
Difficulty: Easy
32. Social, psychological, and cultural traits associated with one sex or the other.
Ans: gender
Question Type: Matching
Chapter: 1
Section: Gender and Sexual Orientation
Bloom’s Level: Remembering
Difficulty: Easy
33. An enduring emotional, romantic, sexual, or affectionate attraction to others.
Ans: sexual orientation
Question Type: Matching
Chapter: 1
Section: Gender and Sexual Orientation
Bloom’s Level: Remembering
Difficulty: Easy
True/False
Please select whether the following statements are true or false.
34. The author suggests that intrapersonal and interpersonal communication refer to basically the same phenomenon.
Ans: F
Question Type: True/False
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
35. The dynamic nature of interpersonal communication suggests that communication is constantly in motion and changing over time.
Ans: T
Question Type: True/False
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
36. Even in our close personal relationships, we can communicate both impersonally and personally within the same interaction.
Ans: T
Question Type: True/False
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
37. Interpersonal communication competence cannot be improved.
Ans: F
Question Type: True/False
Chapter: 1
Section: Understanding Competence
Bloom’s Level: Understanding
Difficulty: Moderate
38. Feedback and noise are the two additional components that make up the interactive communication model.
Ans: F
Question Type: True/False
Chapter: 1
Section: Interactive Communication Model
Bloom’s Level: Understanding
Difficulty: Moderate
39. Interpersonal communication competence is simply a matter of acquiring knowledge about communication.
Ans: F
Question Type: True/False
Chapter: 1
Section: Understanding Competence
Bloom’s Level: Remembering
Difficulty: Easy
40. Meta-communication focuses on content information.
Ans: F
Question Type: True/False
Chapter: 1
Section: Interpersonal Communication Conveys Both Content and Relationship Information
Bloom’s Level: Understanding
Difficulty: Moderate
41. Appropriateness is a characteristic of communication competence that takes into account the “shoulds,” “shouldn’ts,” and norms of communication.
Ans: T
Question Type: True/False
Chapter: 1
Section: Appropriateness
Bloom’s Level: Understanding
Difficulty: Moderate
42. Your bedroom, workplace, and classroom are all examples of context.
Ans: T
Question Type: True/False
Chapter: 1
Section: Defining Communication
Bloom’s Level: Understanding
Difficulty: Moderate
43. A high self-monitor is not likely to change her communication behavior based upon the context or situation.
Ans: F
Question Type: True/False
Chapter: 1
Section: Appropriateness
Bloom’s Level: Understanding
Difficulty: Moderate
44. Auditory, visual, tactile, olfactory, and oral are all types of channels.
Ans: T
Question Type: True/False
Chapter: 1
Section: Defining Communication
Bloom’s Level: Remembering
Difficulty: Easy
45. Quantitative approaches to research are most conducive to understanding the rich nuances of communication patterns.
Ans: F
Question Type: True/False
Chapter: 1
Section: Research in Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
46. If one focused solely on appropriate communication, one would be considered a competent communicator.
Ans: F
Question Type: True/False
Chapter: 1
Section: Understanding Competence
Bloom’s Level: Understanding
Difficulty: Moderate
47. In an I-It relationship, we are less likely to treat others as objects.
Ans: F
Question Type: True/False
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Remembering
Difficulty: Easy
48. One of the benefits of online communication—such as social networking sites and blogs—is that they can help bolster a real sense of community.
Ans: T
Question Type: True/False
Chapter: 1
Section: Improving Your Competence Online
Bloom’s Level: Remembering
Difficulty: Easy
49. The linear communication model conceptualizes communication as a simplistic one-way form of communication.
Ans: T
Question Type: True/False
Chapter: 1
Section: Linear Communication Model
Bloom’s Level: Remembering
Difficulty: Easy
50. To practice ethical communication, one needs to avoid intentionally hurting others through communication.
Ans: T
Question Type: True/False
Chapter: 1
Section: Ethics
Bloom’s Level: Understanding
Difficulty: Moderate
51. The transactional model of communication suggests that communication is multidirectional where senders and receivers collaboratively create meaning.
Ans: T
Question Type: True/False
Chapter: 1
Section: Transactional Communication Model
Bloom’s Level: Understanding
Difficulty: Moderate
52. Interpersonal communication competence consists of communicating in appropriate, effective, and ethical ways.
Ans: T
Question Type: True/False
Chapter: 1
Section: Understanding Competence
Bloom’s Level: Understanding
Difficulty: Moderate
53. According to the text, interpersonal communication is dynamic, meaning it is constantly in motion and changing over time.
Ans: T
Question Type: True/False
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
54. Impersonal communication can significantly impact our thoughts, behaviors, emotions, and relationships.
Ans: F
Question Type: True/False
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
55. Buber suggests that in an I-Thou relationship we forge meaningful bonds with others, treating them with the same respect we demand for ourselves.
Ans: T
Question Type: True/False
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
56. According to Maslow’s hierarchy of needs, one must satisfy social and self-esteem needs before self-actualization needs.
Ans: T
Question Type: True/False
Chapter: 1
Section: Interpersonal Communication and Human Needs
Bloom’s Level: Understanding
Difficulty: Moderate
57. Communication is reversible.
Ans: F
Question Type: True/False
Chapter: 1
Section: Interpersonal Communication Is Irreversible
Bloom’s Level: Understanding
Difficulty: Moderate
58. Culture does NOT include sexual orientation or gender.
Ans: F
Question Type: True/False
Chapter: 1
Section: Culture
Bloom’s Level: Understanding
Difficulty: Moderate
59. Gender, unlike biological sex, is something that is learned.
Ans: T
Question Type: True/False
Chapter: 1
Section: Gender and Sexual Orientation
Bloom’s Level: Understanding
Difficulty: Moderate
60. Intrapersonal communication is different from dyadic communication because it involves only one person.
Ans: T
Question Type: True/False
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
61. Whether or not we intend to communicate, our words and actions can communicate meanings to others.
Ans: T
Question Type: True/False
Chapter: 1
Section: Interpersonal Communication Can Be Intentional or Unintentional
Bloom’s Level: Understanding
Difficulty: Moderate
62. Self-actualization needs include our desire to have others’ respect and admiration.
Ans: F
Question Type: True/False
Chapter: 1
Section: Interpersonal Communication and Human Needs
Bloom’s Level: Understanding
Difficulty: Moderate
63. Relationship information is a specific form of meta-communication.
Ans: T
Question Type: True/False
Chapter: 1
Section: Interpersonal Communication Conveys Both Content and Relationship Information
Bloom’s Level: Understanding
Difficulty: Moderate
64. The term “gender” refers to the biological differences between women and men.
Ans: F
Question Type: True/False
Chapter: 1
Section: Gender and Sexual Orientation
Bloom’s Level: Remembering
Difficulty: Easy
65. According to research into sexual orientation, gays and lesbians communicate in distinctly different ways than do straights.
Ans: F
Question Type: True/False
Chapter: 1
Section: Gender and Sexual Orientation
Bloom’s Level: Understanding
Difficulty: Moderate
66. According to communication competence research, communication skills cannot be learned; we are either born with them or not.
Ans: F
Question Type: True/False
Chapter: 1
Section: Understanding Competence
Bloom’s Level: Understanding
Difficulty: Moderate
Multiple Choice
Please choose the correct response to the following statements.
67. Interpersonal communication competence requires
A. awareness of accepted norms
B. a desire to achieve your goals
C. treating people with respect and honesty
D. all of the options are correct
E. none of the options are correct
Ans: D
Question Type: Multiple Choice
Chapter: 1
Section: Understanding Competence
Bloom’s Level: Understanding
Difficulty: Moderate
68. Which of the following characteristics is NOT a feature of the interaction communication model?
A. feedback
B. fields of experience
C. collaboration
D. message
E. sender and receiver
Ans: C
Question Type: Multiple Choice
Chapter: 1
Section: Interactive Communication Model
Bloom’s Level: Understanding
Difficulty: Moderate
69. Auditory, visual, tactile, olfactory, and oral are all examples of
A. media
B. communication
C. channels
D. noise
E. context
Ans: C
Question Type: Multiple Choice
Chapter: 1
Section: Defining Communication
Bloom’s Level: Understanding
Difficulty: Moderate
70. According to Maslow, which need do we fulfill after all other needs are met?
A. self-actualization
B. self-esteem
C. safety
D. physical
E. social
Ans: A
Question Type: Multiple Choice
Chapter: 1
Section: Interpersonal Communication and Human Needs
Bloom’s Level: Understanding
Difficulty: Moderate
71. Which of the following is NOT an example of media?
A. texting
B. e-mail
C. Facebook
D. meta-communication
E. Skype
Ans: D
Question Type: Multiple Choice
Chapter: 1
Section: Improving Your Competence Online
Bloom’s Level: Understanding
Difficulty: Moderate
72. An I-Thou relationship is characterized by all of the following EXCEPT
A. embracing similarities between yourself and others
B. focusing on the differences between yourself and others
C. striving to see things from others’ point of view
D. communicating honestly with others
E. affording others respect and attention
Ans: B
Question Type: Multiple Choice
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
73. Interpersonal communication can be considered
A. intentional
B. unintentional
C. irreversible
D. dynamic
E. all of the above options are correct
Ans: E
Question Type: Multiple Choice
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
74. Interpersonal communication involves all of the following characteristics EXCEPT
A. dynamic
B. transactional
C. dyadic
D. impactful
E. impersonal
Ans: E
Question Type: Multiple Choice
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
75. According to the textbook, all of the following could be considered examples of ethical behavior EXCEPT
A. withholding important feelings and information in an interpersonal relationship
B. communicating in an honest, accurate, and thoughtful way
C. trying to both understand and respect others before evaluating or responding to their messages
D. condemning communication that degrades people through intolerance, distortion, or intimidation
E. sharing information, opinions, and feelings when dealing with significant relationship choices
Ans: A
Question Type: Multiple Choice
Chapter: 1
Section: Ethics
Bloom’s Level: Applying
Difficulty: Difficult
76. What is self-monitoring?
A. observing your own communication and the norms of the situation
B. making sure you don’t flame while communicating online
C. understanding how gender impacts your communication decisions
D. all of the options are correct
E. none of the options are correct
Ans: A
Question Type: Multiple Choice
Chapter: 1
Section: Appropriateness
Bloom’s Level: Understanding
Difficulty: Moderate
77. Which of the following should be done when communicating online?
A. create “draft” messages before sending
B. presume that your posts are public
C. remember that online posts are permanent
D. choose the appropriate medium
E. all of the options are correct
Ans: E
Question Type: Multiple Choice
Chapter: 1
Section: Improving Your Competence Online
Bloom’s Level: Understanding
Difficulty: Moderate
78. Qualitative research normally includes
A. first formulating hypotheses
B. making careful observations
C. determining the principles underlying observations
D. both “making careful observations” and “determining the principles underlying observations” are correct
E. both “first formulating hypotheses” and “making careful observations” are correct
Ans: D
Question Type: Multiple Choice
Chapter: 1
Section: Research in Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
79. Josh is very assertive and goal-oriented; however, he forgets to consider the impact of his communication on other people who are often offended by his communication. What component of interpersonal communication competence is he lacking?
A. appropriateness
B. effectiveness
C. ethics
D. behavioral flexibility
E. common sense
Ans: A
Question Type: Multiple Choice
Chapter: 1
Section: Appropriateness
Bloom’s Level: Applying
Difficulty: Difficult
80. Which of the following communication models is considered collaborative and multidirectional?
A. transactional communication model
B. action communication model
C. linear communication model
D. interactive communication model
E. field of experience model
Ans: A
Question Type: Multiple Choice
Chapter: 1
Section: Transactional Communication Model
Bloom’s Level: Remembering
Difficulty: Easy
81. Melinda is overly concerned about the thoughts and feelings of others, often leaving her own needs unmet. What component of communication competence is she lacking?
A. appropriateness
B. effectiveness
C. ethics
D. behavioral flexibility
E. common sense
Ans: B
Question Type: Multiple Choice
Chapter: 1
Section: Effectiveness
Bloom’s Level: Applying
Difficulty: Difficult
82. Text messaging and e-mail demonstrate which type of communication model?
A. transactional
B. interactive
C. multidimensional
D. linear
E. none of the options are correct
Ans: D
Question Type: Multiple Choice
Chapter: 1
Section: Transactional Communication Model
Bloom’s Level: Applying
Difficulty: Difficult
83. If Aaron is very sensitive to and aware of the communication context and the appropriateness of his communication, he is
A. using meta-communication
B. using impersonal communication
C. a flamer
D. a low self-monitor
E. a high self-monitor
Ans: E
Question Type: Multiple Choice
Chapter: 1
Section: Appropriateness
Bloom’s Level: Applying
Difficulty: Difficult
84. In your textbook, which of the following issues is NOT important to understanding the complexities of interpersonal communication?
A. culture
B. sexual orientation
C. online communication
D. biological sex
E. gender
Ans: D
Question Type: Multiple Choice
Chapter: 1
Section: Issues in Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
85. Effectiveness aims to accomplish all of the following EXCEPT
A. self-presentational goals
B. social goals
C. instrumental goals
D. relationship goals
E. none of the options are correct
Ans: B
Question Type: Multiple Choice
Chapter: 1
Section: Effectiveness
Bloom’s Level: Understanding
Difficulty: Moderate
86. Which human need in Maslow’s hierarchy has to do with the desire for recognition and admiration?
A. self-actualization
B. self-esteem
C. safety
D. physical
E. social
Ans: B
Question Type: Multiple Choice
Chapter: 1
Section: Interpersonal Communication and Human Needs
Bloom’s Level: Understanding
Difficulty: Moderate
87. Suppose you had been looking forward all month to seeing a show with your girlfriend; however, she is having a very bad week and wants to stay home. Despite this, you go see the show without her. What goal of effectiveness are you prioritizing?
A. instrumental
B. social
C. self-presentation
D. relationship
E. emotional
Ans: A
Question Type: Multiple Choice
Chapter: 1
Section: Effectiveness
Bloom’s Level: Applying
Difficulty: Difficult
88. Which of the following is NOT an element found in the linear communication model?
A. sender
B. noise
C. feedback
D. receiver
E. channel
Ans: C
Question Type: Multiple Choice
Chapter: 1
Section: Linear Communication Model
Bloom’s Level: Remembering
Difficulty: Easy
89. If Aidan generally ignores social norms in favor of “acting like himself,” he is
A. a high self-monitor
B. demonstrating intrapersonal communication
C. a low self-monitor
D. demonstrating meta-communication
E. a flamer
Ans: C
Question Type: Multiple Choice
Chapter: 1
Section: Appropriateness
Bloom’s Level: Understanding
Difficulty: Moderate
90. Although Mark goes to the same coffee shop every morning, he hasn’t learned the barista’s name and sometimes fails to notice when someone else is working her shift. Mark’s relationship with the barista can best be described as
A. I-Thou
B. I-It
C. interactional
D. intrapersonal
E. linear
Ans: B
Question Type: Multiple Choice
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Applying
Difficulty: Difficult
91. As an employee for a cell-phone company, Zach sells many phones by misleading customers about their monthly fees. What component of competent interpersonal communication is Zach lacking?
A. effectiveness
B. appropriateness
C. flexibility
D. instrumental goals
E. ethics
Ans: E
Question Type: Multiple Choice
Chapter: 1
Section: Ethics
Bloom’s Level: Applying
Difficulty: Difficult
92. Dyadic communication involves
A. one person
B. two people
C. a small group
D. a large group
E. none of the options are correct
Ans: B
Question Type: Multiple Choice
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Remembering
Difficulty: Easy
93. Ethics involves all of the following EXCEPT
A. it is based upon moral codes
B. it means not intentionally hurting others
C. it means treating others with respect
D. it includes treating others as valuable, worthy individuals
E. all of the options are correct
Ans: E
Question Type: Multiple Choice
Chapter: 1
Section: Ethics
Bloom’s Level: Understanding
Difficulty: Moderate
94. Communicating via text message, Facebook, instant message, and e-mail is referred to as
A. meta-communication
B. online communication
C. mediated communication
D. intrapersonal communication
E. impersonal communication
Ans: B
Question Type: Multiple Choice
Chapter: 1
Section: Improving Your Competence Online
Bloom’s Level: Understanding
Difficulty: Moderate
95. Intrapersonal communication involves
A. one person
B. two people
C. a small group
D. a large group
E. none of the options are correct
Ans: A
Question Type: Multiple Choice
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Remembering
Difficulty: Easy
96. Meta-communication involves
A. communicating with yourself
B. communicating with others
C. impersonal communication
D. communicating about communication
E. none of the options are correct
Ans: D
Question Type: Multiple Choice
Chapter: 1
Section: Interpersonal Communication Conveys Both Content and Relationship Information
Bloom’s Level: Understanding
Difficulty: Moderate
97. While having a serious conversation about your relationship, your romantic partner stops midsentence and exclaims, “We are out of milk.” Your partner’s comment is an example of
A. interpersonal communication
B. intrapersonal communication
C. impersonal communication
D. interactive communication
E. none of the options are correct
Ans: C
Question Type: Multiple Choice
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
98. Culture is learned from
A. mass media
B. teachers
C. parents
D. peers
E. all of the options are correct
Ans: E
Question Type: Multiple Choice
Chapter: 1
Section: Culture
Bloom’s Level: Remembering
Difficulty: Easy
99. According to Maslow’s hierarchy of needs, which basic need must be met before higher-level ones can be satisfied?
A. self-actualization
B. self-esteem
C. safety
D. physical
E. social
Ans: D
Question Type: Multiple Choice
Chapter: 1
Section: Interpersonal Communication and Human Needs
Bloom’s Level: Understanding
Difficulty: Moderate
100. You and your roommate are discussing which one of you will get the larger bedroom in your new apartment. Despite saying he doesn’t want the room, you realize he does by how he keeps looking at it and the tone of his voice. You decide to let him have it. This is an example of what type of communication?
A. impersonal
B. online
C. I-It
D. intrapersonal
E. transactional
Ans: E
Question Type: Multiple Choice
Chapter: 1
Section: Transactional Communication Model
Bloom’s Level: Applying
Difficulty: Difficult
101. Which need in Maslow’s hierarchy involves job stability and protection from violence?
A. self-actualization
B. self-esteem
C. safety
D. physical
E. social
Ans: C
Question Type: Multiple Choice
Chapter: 1
Section: Interpersonal Communication and Human Needs
Bloom’s Level: Understanding
Difficulty: Moderate
102. You are meeting your partner’s parents for the first time and you want to be perceived as trustworthy, caring, and credible. What type of interpersonal goal are you hoping to accomplish?
A. self-presentation
B. relationship
C. instrumental
D. personal
E. none of the options are correct
Ans: A
Question Type: Multiple Choice
Chapter: 1
Section: Interpersonal Communication and Specific Goals
Bloom’s Level: Applying
Difficulty: Difficult
103. Chris meets up with his partner in order to discuss ending their relationship. What type of interpersonal goal is he seeking?
A. self-presentation
B. relationship
C. instrumental
D. personal
E. none of the options are correct
Ans: B
Question Type: Multiple Choice
Chapter: 1
Section: Interpersonal Communication and Specific Goals
Bloom’s Level: Understanding
Difficulty: Moderate
104. Interpersonal communication is characterized by all of the following EXCEPT:
A. interpersonal communication is reversible
B. interpersonal communication can be intentional
C. interpersonal communication conveys content information
D. interpersonal communication conveys relationship information
E. interpersonal communication can be unintentional
Ans: A
Question Type: Multiple Choice
Chapter: 1
Section: Interpersonal Communication Is Irreversible
Bloom’s Level: Remembering
Difficulty: Easy
105. Relationship information is primarily communicated through
A. verbal messages
B. online messages
C. nonverbal cues
D. both “verbal messages” and “online messages” are correct
E. both “online messages” and “nonverbal cues” are correct
Ans: C
Question Type: Multiple Choice
Chapter: 1
Section: Interpersonal Communication Conveys Both Content and Relationship Information
Bloom’s Level: Understanding
Difficulty: Moderate
106. Content information is primarily communicated through
A. verbal messages
B. body language
C. facial expressions
D. nonverbal cues
E. posture
Ans: A
Question Type: Multiple Choice
Chapter: 1
Section: Interpersonal Communication Conveys Both Content and Relationship Information
Bloom’s Level: Understanding
Difficulty: Moderate
107. Which need in Maslow’s hierarchy involves forming satisfying and healthy emotional bonds with others?
A. self-actualization
B. self-esteem
C. safety
D. physical
E. social
Ans: E
Question Type: Multiple Choice
Chapter: 1
Section: Interpersonal Communication and Human Needs
Bloom’s Level: Understanding
Difficulty: Moderate
108. “One cannot not communicate” means that
A. communication can be unintentional
B. others may attach meaning to anything you say
C. others may attach meaning to anything you do (or don’t do)
D. all of the options are correct
E. none of the options are correct
Ans: D
Question Type: Multiple Choice
Chapter: 1
Section: Interpersonal Communication Can Be Intentional or Unintentional
Bloom’s Level: Understanding
Difficulty: Moderate
109. Quantitative approaches to research
A. involve careful observation and a description of events
B. start with observation, followed by a hypothesis
C. reveal the details and nuances of communication patterns
D. involve a controlled test or experiment
E. all of the options are correct
Ans: D
Question Type: Multiple Choice
Chapter: 1
Section: Research in Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Difficult
110. The dynamic nature of interpersonal communication implies that
A. interpersonal communication is in flux
B. interpersonal communication is always changing
C. no two interactions with the same person will ever be the same
D. no two moments within the same interaction will ever be the same
E. all of the options are correct
Ans: E
Question Type: Multiple Choice
Chapter: 1
Section: Interpersonal Communication Is Dynamic
Bloom’s Level: Understanding
Difficulty: Moderate
111. Which of the following does NOT influence your culture?
A. your nationality
B. your age
C. your sexual orientation
D. your gender
E. none of the options are correct
Ans: E
Question Type: Multiple Choice
Chapter: 1
Section: Culture
Bloom’s Level: Remembering
Difficulty: Easy
112. The result of exchanging a series of messages is called
A. a message
B. an interaction
C. communication
D. context
E. interpersonal communication
Ans: B
Question Type: Multiple Choice
Chapter: 1
Section: Defining Communication
Bloom’s Level: Understanding
Difficulty: Moderate
113. Collaboration is associated with which communication model?
A. linear
B. interactive
C. transactional
D. all of the options are correct
E. none of the options are correct
Ans: C
Question Type: Multiple Choice
Chapter: 1
Section: Transactional Communication Model
Bloom’s Level: Understanding
Difficulty: Moderate
114. According to Buber, treating others as “objects which we observe, that are there for our use and exploitation” is a characteristic of what type of relationship?
A. I-Thou
B. I-It
C. impersonal
D. dyadic
E. none of the options are correct
Ans: B
Question Type: Multiple Choice
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
115. Which of the following traits does NOT necessarily demonstrate ethical communication?
A. neutrality
B. positivity
C. respect
D. kindness
E. honesty
Ans: A
Question Type: Multiple Choice
Chapter: 1
Section: Ethics
Bloom’s Level: Applying
Difficulty: Difficult
116. Interpersonal communication competence is composed of
A. ethics, effectiveness, and honesty
B. ethics, effectiveness, and appropriateness
C. effectiveness, appropriateness, and respect
D. ethics, appropriateness, and clarity
E. respect, honesty, and directness
Ans: B
Question Type: Multiple Choice
Chapter: 1
Section: Understanding Competence
Bloom’s Level: Understanding
Difficulty: Moderate
117. Which of the following is NOT a specific goal of interpersonal communication?
A. self-presentation
B. instrumental
C. relationship
D. cultural
E. none of the options are correct
Ans: D
Question Type: Multiple Choice
Chapter: 1
Section: Interpersonal Communication and Specific Goals
Bloom’s Level: Understanding
Difficulty: Moderate
118. Inappropriately aggressive online messages that are not typically communicated face-to-face are called
A. noise
B. flames
C. hypotheses
D. all of the options are correct
E. none of the options are correct
Ans: B
Question Type: Multiple Choice
Chapter: 1
Section: Research in Interpersonal Communication
Bloom’s Level: Remembering
Difficulty: Easy
119. Interpersonal communication occurs when the other person is viewed as
A. I-Thou
B. It-Thou
C. I-It
D. Me-You
E. Thou-It
Ans: A
Question Type: Multiple Choice
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
120. Nelson met Jason online and began texting him. The first night they were up until dawn texting each other. Their relationship could be best characterized as
A. Me-you
B. It-Thou
C. I-It
D. I-thou
E. Thou-It
Ans: D
Question Type: Multiple Choice
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Applying
Difficulty: Difficult
121. While on a dinner date with a person you met online, your friend treats the server disrespectfully by snapping his fingers, pointing, and demanding, “Server, we need more coffee.” He is illustrating what kind of relationship?
A. Me-You
B. It-Thou
C. I-It
D. I-Thou
E. Thou-It
Ans: C
Question Type: Multiple Choice
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Applying
Difficulty: Difficult
122. In an I-It relationship, we
A. focus upon differences
B. emphasize superiority over others
C. fail to acknowledge other viewpoints
D. view the other person as an object
E. all of the above are correct
Ans: E
Question Type: Multiple Choice
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
123. Dan and Rizwan have a conflict in front of friends, causing embarrassment to them both. When they discuss what they can and can’t talk about in front of their friends, they are engaging in
A. impersonal communication
B. intrapersonal communication
C. meta-communication
D. instrumental goals
E. I-It
Ans: C
Question Type: Multiple Choice
Chapter: 1
Section: Interpersonal Communication Conveys Both Content and Relationship Information
Bloom’s Level: Applying
Difficulty: Difficult
124. What part of communication competence has to do with the ability to practice repeatable goal-directed behavioral patterns in your interpersonal relationships?
A. appropriateness
B. effectiveness
C. ethics
D. communication skills
E. self-monitoring
Ans: D
Question Type: Multiple Choice
Chapter: 1
Section: Understanding Competence
Bloom’s Level: Understanding
Difficulty: Moderate
125. If Marcus carefully considers the context and prefers communication to occur with clearly defined expectations, he is exemplifying
A. neuroticism
B. intrapersonal communication
C. meta-communication
D. self-monitoring
E. feedback
Ans: D
Question Type: Multiple Choice
Chapter: 1
Section: Appropriateness
Bloom’s Level: Applying
Difficulty: Difficult
126. According to your text, which of the following is true regarding the issue of gender in interpersonal communication?
A. Gender refers to biological differences between women and men.
B. Gender largely consists of information that is learned.
C. Gender refers to one’s attraction to men.
D. Gender refers to one’s attraction to women.
E. Women are more open than men.
Ans: B
Question Type: Multiple Choice
Chapter: 1
Section: Gender and Sexual Orientation
Bloom’s Level: Understanding
Difficulty: Moderate
Short Answer
Briefly respond to the following questions in full sentences.
127. Identify the three defining characteristics of interpersonal communication competence.
Possible Ans: Interpersonal communication competence is appropriate (follows norms), effective (achieves goals), and ethical (treats people fairly).
Question Type: Short Answer
Chapter: 1
Section: Understanding Competence
Bloom’s Level: Remembering
Difficulty: Easy
128. Provide an example of each of the three interpersonal communication goals.
Possible Ans: These are self-presentation goals: you communicate empathy to your best friend whose grandfather is in the hospital; instrumental goals: you offer to help write your group’s presentation so your teacher sees that you did a lot of work; and relationship goals: you ask your online, virtual friend to meet face-to-face for coffee.
Question Type: Short Answer
Chapter: 1
Section: Interpersonal Communication and Specific Goals
Bloom’s Level: Applying
Difficulty: Difficult
129. Explain the difference between low and high self-monitors.
Possible Ans: High self-monitors are sensitive and adapt to the norms of a particular situation; low self-monitors are not sensitive to the appropriateness of particular situations.
Question Type: Short Answer
Chapter: 1
Section: Appropriateness
Bloom’s Level: Understanding
Difficulty: Moderate
130. Define communication.
Possible Ans: Communication is the process through which people use messages to generate meanings within and across contexts, cultures, channels, and media.
Question Type: Short Answer
Chapter: 1
Section: Defining Communication
Bloom’s Level: Remembering
Difficulty: Easy
131. What is the difference between biological sex and gender?
Possible Ans: Biological sex is what you are born with; gender is largely learned and consists of the social, psychological, and cultural traits associated with one sex or the other.
Question Type: Short Answer
Chapter: 1
Section: Gender and Sexual Orientation
Bloom’s Level: Understanding
Difficulty: Moderate
132. What are two ways you can practice ethical communication?
Possible Ans: Two ways are to do no harm and treat others with respect. (See the NCA “Credo for Ethical Communication” for more possible answers.)
Question Type: Short Answer
Chapter: 1
Section: Ethics
Bloom’s Level: Understanding
Difficulty: Moderate
133. When is it best to use quantitative research methods, and when is it most appropriate to use qualitative research methods?
Possible Ans: Qualitative approaches are best for uncovering rich, fine details about communication patterns; quantitative methods are best for determining frequencies of communication behavior and examining factors that influence behavior.
Question Type: Short Answer
Chapter: 1
Section: Research in Interpersonal Communication
Bloom’s Level: Applying
Difficulty: Difficult
134. Define interpersonal communication.
Possible Ans: Interpersonal communication is a dynamic form of communication between two (or more) people in which the messages exchanged significantly influence their thoughts, emotions, behaviors, and relationships.
Question Type: Short Answer
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Remembering
Difficulty: Easy
135. What is intrapersonal communication?
Possible Ans: Intrapersonal communication is communication involving only one person, such as talking out loud or to one’s self.
Question Type: Short Answer
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Remembering
Difficulty: Easy
136. Explain the difference between Buber’s I-Thou and I-It relationships.
Possible Ans: I-It suggests that communicators relate to one another as objects, while in an I-Thou relationship, communication is based upon an understanding of each other as unique individuals.
Question Type: Short Answer
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
137. What are the most basic needs defined by Maslow in his hierarchy of needs?
Possible Ans: The most basic needs are physical: air, food, water, sleep, and shelter.
Question Type: Short Answer
Chapter: 1
Section: Interpersonal Communication and Human Needs
Bloom’s Level: Remembering
Difficulty: Easy
138. Define meta-communication and provide an example.
Possible Ans: Meta-communication is communication about communication, such as when you talk to your partner about how the two of you don’t seem to talk to each other as often or as personally as you used to.
Question Type: Short Answer
Chapter: 1
Section: Interpersonal Communication Conveys Both Content and Relationship Information
Bloom’s Level: Understanding
Difficulty: Moderate
139. How can communication be both intentional and unintentional?
Possible Ans: Words tend to be intentional; nonverbal communication tends to be unintentional.
Question Type: Short Answer
Chapter: 1
Section: Interpersonal Communication Can Be Intentional or Unintentional
Bloom’s Level: Understanding
Difficulty: Moderate
140. What is sexual orientation, and how can a continuum be used to describe it?
Possible Ans: Sexual orientation is an enduring emotional, romantic, sexual, or affectionate attraction to others. It is plotted on a continuum ranging from exclusive heterosexuality to exclusive homosexuality.
Question Type: Short Answer
Chapter: 1
Section: Gender and Sexual Orientation
Bloom’s Level: Understanding
Difficulty: Moderate
141. How can you increase communication competence and skills?
Possible Ans: You can increase competence by communicating in appropriate, effective, and ethical ways and by applying new behaviors that can impact your personal relationships.
Question Type: Short Answer
Chapter: 1
Section: Understanding Competence
Bloom’s Level: Understanding
Difficulty: Moderate
142. What does your textbook suggest are potential benefits of studying interpersonal communication and making informed communication decisions?
Possible Ans: Benefits include having better personal, interpersonal, and relational outcomes.
Question Type: Short Answer
Chapter: 1
Section: Understanding Competence
Bloom’s Level: Understanding
Difficulty: Moderate
143. Identify three forms of media.
Possible Ans: Three forms of media are text messages, Facebook, and Twitter.
Question Type: Short Answer
Chapter: 1
Section: Defining Communication
Bloom’s Level: Remembering
Difficulty: Easy
144. Explain how people use self-monitoring in interpersonal communication.
Possible Ans: An individual can use self-monitoring to closely monitor his or her communication and alter his or her behaviors to match the situation or context.
Question Type: Short Answer
Chapter: 1
Section: Appropriateness
Bloom’s Level: Understanding
Difficulty: Moderate
145. What are the four principles of interpersonal communication?
Possible Ans: Interpersonal communication conveys both content and relationship information, can be intentional or unintentional, is irreversible, and is dynamic.
Question Type: Essay
Chapter: 1
Section: Principles of Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
Essay
Please respond to the following questions in paragraph form.
146. Identify the five suggestions for increasing online communication competence.
Possible Ans: First, choose your medium wisely—that is, know when to communicate online versus offline. Second, don’t assume that online communication is always more efficient; matters of relational significance are more effectively handled in person or by phone. Third, presume that your posts are public and that family or potential employees can see them. Fourth, remember that your posts are permanent—you can’t take them back. Finally, practice the art of creating drafts to avoid saying something you might later regret.
Question Type: Essay
Chapter: 1
Section: Improving Your Competence Online
Bloom’s Level: Understanding
Difficulty: Moderate
147. Define interpersonal communication and its four characteristics.
Possible Ans: Interpersonal communication is a dynamic form of communication between two (or more) people in which the message exchanged significantly influences their thoughts, emotions, behaviors, and relationships. It is dynamic: constantly in motion and changing over time; transactional: involving a simultaneous exchange between senders and receivers; dyadic: involving two people; and has impact: changes participants’ thoughts, emotions, behavior, and relationships.
Question Type: Essay
Chapter: 1
Section: Defining Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
148. Identify and explain Maslow’s hierarchy of needs.
Possible Ans: We have basic needs that must be met before we can address higher-order needs. The hierarchy starts with physical needs such as food, water, and air. It then goes to safety needs, such as job security and protection; social needs, such as being loved and validated; self-esteem needs, such as sustaining healthy relationships; and finally, self-actualization needs, including self-development and creativity.
Question Type: Essay
Chapter: 1
Section: Interpersonal Communication and Human Needs
Bloom’s Level: Understanding
Difficulty: Moderate
149. Describe the five critical issues impacting the study of interpersonal communication today.
Possible Ans: The five critical issues are (1) culture: a set of beliefs, attitudes, values, and practices shared by a large group of people; (2) gender: social, psychological, and cultural distinctions between men and women; (3) sexual orientation: an enduring emotional, romantic, sexual, or affectionate attraction to others, which can be plotted on a continuum ranging from heterosexuality to homosexuality; (4) online communication: interaction via e-mail, text or instant messaging, social networking, etc.; and (5) the dark side of relationships: when our interpersonal communication and relationships negatively impact our lives.
Question Type: Essay
Chapter: 1
Section: Issues in Interpersonal Communication
Bloom’s Level: Understanding
Difficulty: Moderate
