FanDuel spends millions of dollars on computing power from ___________.
- Alphabet’s Google
- Amazon Web Services
- Facebook
- Twitter
Answer: B
Difficulty: Easy
Section: Opening Case
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
2) ________ owns an equity stake in FanDuel.
- NBA
- NFL
- NHL
- MLB
Answer: A
Difficulty: Hard
Section: Opening Case
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
3) FanDuel is legal according to _________ law but not necessarily __________ law.
- federal; local
- federal; state
- local; federal
- state; federal
Answer: B
Difficulty: Medium
Section: Opening Case
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
4) IT is making our world _________ and ________ the competitive playing field.
- larger; leveling
- larger; shrinking
- smaller; leveling
- smaller; shrinking
Answer: C
Difficulty: Medium
Section: Introduction
Learning Objective: 1.3
Bloom: Knowledge
AACSB: Technology
5) The MIT Technology Review refers to you as Homo _________ because you are the most connected generation in history.
- Conexus
- Generatus
- Internetus
- Mobilus
Answer: A
Difficulty: Easy
Section: 1.1
Learning Objective: 1.1
Bloom: Knowledge
AACSB: Technology
6) The ___________ is the highest-ranking IS manager, responsible for all ______ planning in the organization.
- CIO, operational
- CIO, strategic
- IS Director, operational
- IS Director, strategic
Answer: B
Difficulty: Easy
Section: 1.1
Learning Objective: 1.1
Bloom: Knowledge
AACSB: Technology
7) The ____________ manages all systems throughout the organization and the ______________ of the entire IS organization.
- CIO, operations
- CIO, strategies
- IS Director, operations
- IS Director, strategies
Answer: C
Difficulty: Medium
Section: 1.1
Learning Objective: 1.1
Bloom: Knowledge
AACSB: Technology
8) Managing information systems in modern organizations is __________ because _______.
- difficult; organizations are dependent on them and they are expensive to acquire, operate, and maintain
- difficult; while people are accustomed to using technology in their daily lives, they don’t adjust so easily to using them at work
- easy; organizations are dependent on them but they don’t cost that much to acquire, operate, and maintain
- easy; people are so accustomed to using technology in their daily lives that they easily adjust to using them at work
Answer: A
Difficulty: Easy
Section: 1.1
Learning Objective: 1.1
Bloom: Knowledge
AACSB: Technology
9) In modern organizations, the responsibility for managing information resources is ________. Generally speaking, the ____________ handles corporate-level and shared resources and the __________ is responsible for departmental resources.
- divided by the MIS department and end users; end user; MIS department
- divided by the MIS department and end users; MIS department; end user
- given to the end user; end user; end user
- given to the MIS department; MIS department; MIS department
Answer: B
Difficulty: Medium
Section: 1.1
Learning Objective: 1.1
Bloom: Knowledge
AACSB: Technology
10) Which of the following is a traditional function of the MIS department?
- Educating the MIS staff about the business
- Initiating and designing specific strategic information systems
- Managing system integration including the internet, intranets, and extranets
- Staffing, training, and developing IS skills
Answer: D
Difficulty: Easy
Section: 1.1
Learning Objective: 1.1
Bloom: Knowledge
AACSB: Technology
11) Which of the following is a consultative function of the MIS department?
- Educating the non-MIS managers about IT
- Infrastructure planning, development, and control
- Managing systems development and systems project management
- Providing technical services
Answer: A
Difficulty: Easy
Section: 1.1
Learning Objective: 1.1
Bloom: Knowledge
AACSB: Technology
12) Which of the following is a traditional function of the MIS department?
- Creating business alliances with business partners
- Managing computer operations, including the computer center
- Managing outsourcing
- Partnering with business-unit executives
Answer: B
Difficulty: Easy
Section: 1.1
Learning Objective: 1.1
Bloom: Knowledge
AACSB: Technology
13) _____________ refer(s) to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning.
- Data items
- Knowledge
- Information
- Wisdom
Answer: A
Difficulty: Easy
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
14) _____________ are/is organized so that they have meaning and value to the recipient.
- Data items
- Knowledge
- Information
- Wisdom
Answer: C
Difficulty: Easy
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
15) ___________ are/is organized and processed to convey understanding, experience, accumulated learning, and expertise as they apply to a current business problem.
- Data items
- Knowledge
- Information
- Wisdom
Answer: B
Difficulty: Easy
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
16) You take orders at a local fast food restaurant. A customer approaches the counter and says “I would like 3 please.” This is ___________.
- A data item
- Knowledge
- Information
- Wisdom
Answer: A
Difficulty: Medium
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge, Application
AACSB: Technology
17) You take orders at a local fast food restaurant. A customer approaches the counter and says “I would like 3 hamburgers please.” This is ___________.
- A data item
- Knowledge
- Information
- Wisdom
Answer: C
Difficulty: Medium
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge, Application
AACSB: Technology
18) You take orders at a local fast food restaurant. A customer approaches the counter and says “I would like 3 hamburgers please.” Since this customer comes in every day, you know he also wants 3 small fries to go with it. This is ___________.
- A data item
- Knowledge
- Information
- Wisdom
Answer: B
Difficulty: Medium
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge, Application
AACSB: Technology
19) ____________ accepts, processes, and displays data and information.
- A database
- A network
- Hardware
- Software
Answer: C
Difficulty: Easy
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
20) __________ is a program or collection of programs that enable the hardware to process data.
- A database
- A network
- A procedure
- Software
Answer: D
Difficulty: Easy
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
21) ___________ is a connecting system that permits different computers to share resources.
- A database
- A network
- Hardware
- Software
Answer: B
Difficulty: Easy
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
22) Which of the following is NOT part of the IT infrastructure?
- IT components
- IT personnel
- IT services
- IT systems
Answer: D
Difficulty: Easy
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
23) Which of the following systems does NOT support the entire organization?
- CRM
- ERP
- FAIS
- TPS
Answer: C
Difficulty: Medium
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
24) Information systems that connect two or more organizations are referred to as _________-organizational information systems
- infra
- infer
- inter
- intra
Answer: C
Difficulty: Easy
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
25) Which of the following is NOT a AAA competitor?
- Honk
- OnStar
- RescueMeNow
- Urgent.ly
Answer: C
Difficulty: Medium
Section: IT’s About Business 1.1
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
26) Which of the following is FALSE of app-based roadside assistance services?
- They are cheaper than AAA.
- They limit customers to particular tow-truck operators.
- They promise quick response times.
- They provide real-time updates.
Answer: B
Difficulty: Easy
Section: IT’s About Business 1.1
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
27) Which of the following is TRUE of app-based roadside assistance services?
- Drivers for these services are well-paid employees, so they are happier.
- They charge annual membership fees for using the app.
- They limit customers to particular tow-truck operators.
- Tow-truck drivers earn nearly double the traditional fee.
Answer: D
Difficulty: Easy
Section: IT’s About Business 1.1
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
28) When thinking about how IT eliminates jobs, which of the following is FALSE?
- Many companies have responded to difficult economic times by increasing their IT investments.
- Employees need to find a way to show they add value beyond IT and ensure their managers are aware of this value.
- IT creates entirely new categories of jobs.
- Organizations are finding ways to do less with more IT resources.
Answer: D
Difficulty: Easy
Section: IT’s About Business 1.1
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
29) Which of the following statements is TRUE?
- IT decreases the number of executives
- IT eliminates all jobs eventually
- IT impacts entire industries
- IT reduces job stress
Answer: C
Difficulty: Easy
Section: 1.3
Learning Objective: 1.3
Bloom: Knowledge
AACSB: Technology
30) Which of the following is NOT a problem associated with IT?
- Carpal tunnel syndrome
- Fewer managerial positions
- Lower pay
- Job stress
Answer: C
Difficulty: Easy
Section: 1.3
Learning Objective: 1.3
Bloom: Knowledge
AACSB: Technology
31) Which company has impacted the recruiting industry?
- Dreamworks
- LinkedIn
- Microsoft
- Shutterfly
Answer: B
Difficulty: Medium
Section: 1.3
Learning Objective: 1.3
Bloom: Knowledge
AACSB: Technology
32) Which company did NOT file for bankruptcy because of technology?
- Blockbuster
- Borders
- Kodak
- Sony
Answer: D
Difficulty: Easy
Section: 1.3
Learning Objective: 1.3
Bloom: Knowledge
AACSB: Technology
33) Which of the following is NOT a way that IT affects our lives?
- Businesses can offer 24/7/265 service
- Employees are constantly on call
- It improves the quantity of leisure time
- It is easier to work from any location
Answer: C
Difficulty: Easy
Section: 1.4
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
34) ____________ is an industrial, social, and collaborative robot.
- Baxter
- Blackstone
- Square
- Watson
Answer: A
Difficulty: Easy
Section: 1.4
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
35) Which of the following is TRUE of current drones?
- They are extremely helpful in dangerous environments.
- They handle unfamiliar situations well.
- They interact with people.
- They make decisions by themselves.
Answer: A
Difficulty: Easy
Section: 1.4
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
36) Which of the following is NOT a major improvement in healthcare delivery brought on by IT?
- Making better and faster diagnoses
- Monitoring critically ill patients more accurately
- Replacing doctors with machines for simpler diagnoses like colds
- Streamlining the process of researching and developing new drugs
Answer: C
Difficulty: Medium
Section: 1.4
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
37) As of mid-2015, ______ percent of Cubans could access the internet from home.
- 5
- 25
- 75
- 95
Answer: A
Difficulty: Medium
Section: IT’s About Business 1.2
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
38) ______ is the Craigslist of Cuba and is ________.
- Revolico; illegal
- Revolico; legal
- Vistar; illegal
- Vistar; legal
Answer: A
Difficulty: Easy
Section: IT’s About Business 1.2
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
39) Cubans get access to apps like AlaMesa and online magazines like Vistar through ____.
- Government-provided internet access
- Passing memory sticks to one another
- The “internet-in-a-box” El Paquete Semanal
- Visits to cybercafes
Answer: B
Difficulty: Medium
Section: IT’s About Business 1.2
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
40) Which of the following is TRUE of physicians in China?
- Most of them use apps to reduce their expenses.
- They are often beat, stabbed, or killed by unhappy patients.
- They can purchase apps from Apricot Forest to track patients more easily.
- They earn only a little less than doctors in the US.
Answer: B
Difficulty: Medium
Section: IT’s About Business 1.3
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
41) Which of the following is NOT a medical app provided by Apricot Forest?
- E-Pocket
- MedClip
- Medical Journals
- Weixin
Answer: D
Difficulty: Medium
Section: IT’s About Business 1.3
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
42) Which of the following is NOT a way Apricot Forest earns (or plans to earn) revenues?
- Charging patients for using the apps to contact their doctors
- Charging doctors to download the apps
- Charging drug companies for ads within the apps
- Commission on the books and other publications purchased through the apps
Answer: B
Difficulty: Easy
Section: IT’s About Business 1.3
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
43) By early 2015, roughly _______ in 4 of China’s physicians were using at least one of Apricot Forest’s apps.
- 1
- 2
- 3
- 4
Answer: A
Difficulty: Medium
Section: IT’s About Business 1.3
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
44) ________ fund(s) the USPS and has ________ control over the cost-saving measures the USPS needs to take.
- Congress; great
- Congress; little
- Taxpayers; great
- Taxpayers; little
Answer: A
Difficulty: Easy
Section: Closing Case 1
Learning Objective: 1.3 and 1.4
Bloom: Knowledge
AACSB: Technology
45) Which of the following is NOT a cost-saving measure the USPS is taking?
- Using drones to deliver to more rural areas
- Using dynamic routing to map out the most cost-effective delivery routes
- Using mobile delivery devices to track parcels in real time
- Using their Intelligent Mail bar code system
Answer: A
Difficulty: Easy
Section: Closing Case 1
Learning Objective: 1.3 and 1.4
Bloom: Knowledge
AACSB: Technology
46) The USPS has a partnership with ______ to deliver packages on Sundays in select cities.
- Amazon
- eBay
- Google
- Matternet
Answer: A
Difficulty: Easy
Section: Closing Case 1
Learning Objective: 1.3 and 1.4
Bloom: Knowledge
AACSB: Technology
47) ___________ is an online grocery business that went bankrupt in 2001.
- AmazonFresh
- FreshDirect
- Peapod
- Webvan
Answer: D
Difficulty: Easy
Section: Closing Case 2
Learning Objective: 1.3 and 1.4
Bloom: Knowledge
AACSB: Technology
48) _____________ focuses on hot meals and has become more effective at stacking (the next pickup is already assigned and prepared as they are dropping off another order).
- Instacart
- Postmates
- Sidecar
- Uber
Answer: B
Difficulty: Easy
Section: Closing Case 2
Learning Objective: 1.3 and 1.4
Bloom: Knowledge
AACSB: Technology
49) ____________ is a meal-delivery service for local restaurants in New York and Chicago.
- Instacart
- Postmates
- Sidecar
- Uber
Answer: D
Difficulty: Hard
Section: Closing Case 2
Learning Objective: 1.3 and 1.4
Bloom: Knowledge
AACSB: Technology
50) Most on-demand grocery/food companies use ____________ for their workforce.
- Dependent contractors
- Full-time employees
- Independent contractors
- Part-time employees
Answer: C
Difficulty: Easy
Section: Closing Case 2
Learning Objective: 1.3 and 1.4
Bloom: Knowledge
AACSB: Technology
True/False:
1) As of May 2016, FanDuel is a highly profitable business.
Answer: False
Difficulty: Easy
Section: Opening Case
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
2) FanDuel is legal in all 50 states due to an exclusion in the 2006 Unlawful Internet Gambling Enforcement Act.
Answer: False
Difficulty: Easy
Section: Opening Case
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
3) Managing the IS function within an organization is the exclusive responsibility of the IS department.
Answer: False
Difficulty: Easy
Section: 1.1
Learning Objective: 1.1
Bloom: Knowledge
AACSB: Technology
4) The IS function can be strategic within organizations.
Answer: True
Difficulty: Easy
Section: 1.1
Learning Objective: 1.1
Bloom: Knowledge
AACSB: Technology
5) When businesses first began to use computers in the early 1950s, the MIS department owned all the computing resources.
Answer: True
Difficulty: Easy
Section: 1.1
Learning Objective: 1.1
Bloom: Knowledge
AACSB: Technology
6) The traditional functions of the MIS department tend to be technology-focused while the consultative functions of the MIS department tend to be strategic or inter-disciplinary in nature.
Answer: True
Difficulty: Hard
Section: 1.1
Learning Objective: 1.1
Bloom: Comprehension
AACSB: Technology
7) Information and knowledge are the same things because both depend on data in context.
Answer: False
Difficulty: Easy
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
8) TPS are critical to the success of any enterprise.
Answer: True
Difficulty: Easy
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
9) All TPSs are ERP systems.
Answer: False
Difficulty: Medium
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
10) AAA employees often call-and-cancel orders from their competitors to compare services.
Answer: True
Difficulty: Easy
Section: IT’s About Business 1.1
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
11) IT eliminates the need for human workers in all industries.
Answer: False
Difficulty: Easy
Section: 1.3
Learning Objective: 1.3
Bloom: Knowledge
AACSB: Technology
12) While drones are cool for science fiction, they aren’t actually used by businesses today.
Answer: False
Difficulty: Easy
Section: 1.4
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
13) The Cuban government is sanctioning 35 Wi-Fi hotspots around the country with access costing $2 per hour.
Answer: True
Difficulty: Hard
Section: IT’s About Business 1.2
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
14) The Cuban government is highly supportive of entrepreneurial activities on the Internet.
Answer: False
Difficulty: Easy
Section: IT’s About Business 1.2
Learning Objective: 1.4
Bloom: Knowledge
AACSB: Technology
15) In the past, IT was a cost center and an area of weakness for the USPS.
Answer: True
Difficulty: Easy
Section: Closing Case 1
Learning Objective: 1.3 and 1.4
Bloom: Knowledge
AACSB: Technology
16) The on-demand delivery market is a highly profitable business and is inexpensive for customers.
Answer: False
Difficulty: Easy
Section: Closing Case 2
Learning Objective: 1.3 and 1.4
Bloom: Knowledge
AACSB: Technology
Fill-in-the-Blank:
1) A(n) _______________ user is a person knowledgeable about information systems and information technology.
Answer: informed
Difficulty: Easy
Section: 1.1
Learning Objective: 1.1
Bloom: Knowledge
AACSB: Technology
2) Computers are located in all departments with almost all employees using computers in their work. This is called _____________ computing.
Answer: end user
Difficulty: Easy
Section: 1.1
Learning Objective: 1.1
Bloom: Knowledge
AACSB: Technology
3) Information ______________ relates to any computer-based tool that people use to work with information and to support the information and information-processing needs of an organization.
Answer: technology
Difficulty: Easy
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
4) An information ______________ collects, processes, stores, analyzes, and disseminates information for a specific purpose.
Answer: system
Difficulty: Easy
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
5) Information systems that connect two or more organizations are referred to as ___________________ information systems.
Answer: interorganizational
Difficulty: Easy
Section: 1.2
Learning Objective: 1.2
Bloom: Knowledge
AACSB: Technology
Essay Questions:
1) Thinking about the benefits of being an informed user of IT, why is this important if you decide to start your own business? Why is being an informed user important if you join a small organization (think about a company with 2-10 employees)? Why is being an informed user important if you join a large organization (think about a company with thousands of employees)?
Answer:
Entrepreneur = you will be selecting the IT applications you use, keeping abreast of new technologies to make educated decisions, improve productivity
Small organization = will need to provide input into IT applications, will be selecting IT applications, keeping abreast of new technologies to make educated decisions, improve productivity for entire team
Large organization = all the points in this section except the entrepreneurship point
Difficulty: Medium
Section: 1.1
Learning Objective: 1.1
Bloom: Knowledge, Comprehension, Application
AACSB: Technology, Reflective Thinking
2) Suppose you decide to work for a large organization when you graduate from college. What functional area is of most interest to you? How could you use IT to support that functional area?
Answer:
Sales/Marketing = product analysis, site analysis, promotion analysis, price analysis (anything that has to do with relationships with customers…CRM)
Manufacturing = CAD, CAM, SCM
HRM = recruiting, analyzing and screening job applicants, hiring new employees, manage careers, performance tests, monitor employee productivity
Any functional area = ERP, TPS
Difficulty: Medium
Section 1.2
Learning Objective: 1.2
Bloom: Knowledge, Comprehension, Application
AACSB: Technology, Reflective Thinking
3) List and describe the five categories of employees. List and describe a type of system that supports each employee category. Make sure you explicitly state which system supports which employee.
Answer:
Clerical workers = support managers at all levels of the organization; systems = OAS (maybe the other systems in support of managers)
Lower-level managers = handle the day-to-day operations of the organization, making routine decisions; systems = FAIS, TPS, ERP, OAS, MIS, SCM, e-commerce and maybe DSS
Middle managers = make tactical decisions (e.g. short-term planning, organizing, control); systems = FAIS, ERP, OAS, MIS, DSS, SCM, e-commerce
Knowledge workers = professional employees, experts in a particular subject area; systems = FAIS, ERP, OAS, MIS, SCM, e-commerce
Executives =make strategic decisions; systems = OAS, DSS, executive dashboard (maybe the other systems if necessary)
Difficulty: Medium
Section 1.2
Learning Objective: 1.2
Bloom: Knowledge, Comprehension, Analysis
AACSB: Technology, Analytic
4) Discuss the positive and negative ways IT affects your life as a college student. Think about your future career and how IT can positively or negatively affect you in the future. HINT: This is not an opinion question; the book discusses some specific positives and negatives associated with IT (particularly in the workforce).
Answer:
Changing industries (e.g. listening to music, watching movies, etc.)
Reducing middle managers (future = harder to get a promotion)
Changing manager’s job (making decisions faster, etc.)
Eliminate jobs (future = may need to think about a technology-based career)
Stress (current = always connected…this can be good and bad; future = always working, even on vacation)
Repetitive strain injuries (current and future issue)
Difficulty: Easy
Section: 1.3 (and a little 1.4)
Learning Objective: 1.3 (and a little 1.4)
Bloom: Knowledge, Comprehension, Application
AACSB: Technology, Reflective Thinking
5) List and describe five ways drones are currently being used in business. The book indicates “It probably will be a long time before we see robots making decisions by themselves, handling unfamiliar situations, and interacting with people.” Discuss at least two positives and two negatives if and when robots/drones can do these things.
Answer:
Precision agriculture – optimizing fertilizer mix
Construction sites – monitor progress and supply stockpiles
Energy – ensure complying with environmental guidelines, search for oil, inspect solar panels
Mining – detecting potential landslides, inspections, monitor how much is being extracted
Film and TV – for production
Positives and negatives – students may consider Amazon’s proposed drone system (mentioned in Closing Case 1) or military drones…positives = less dangerous for humans (in repetitive, harsh, or dangerous environments); negatives = who answers for decisions machines make (movies like “Terminator” for sci-fi fans)
Difficulty: Hard
Section: 1.4
Learning Objective: 1.4
Bloom: Knowledge, Comprehension, Application
AACSB: Technology, Reflective Thinking
