MULTIPLE CHOICE
Chapter 1
1.01
Communication competency may be described as
a. The ability to demonstrate knowledge of appropriate communication behaviors in specific situations.
b. Actual language performance and the achievement of interpersonal goals.
c. Responsible participation by an individual in a transaction which leads to maximized outcomes of shared meanings.
d. answers b and c.
e. answers a, b, and c
Answer: E
Difficulty Level: Mod
1.02
Organizational excellence depends mainly upon
a. Managers and executives who are committed to improving and upgrading the organization.
b. A clear understanding of what an "information" society is.
c. Process understanding and interpersonal sensitivity among coworkers.
d. The communication competencies of all organizational members.
Answer: D
Difficulty Level: Mod
1.03
The competency components which the text seeks to develop are
a. Theory, practice, and communication.
b. Knowledge, sensitivity, skills, and values.
c. Attitudes, outcomes, and ethical responsibility.
d. All of these.
Answer: B
Difficulty Level: E
1.04
Littlejohn and Jabusch believed competency arises out of
a. Process understanding.
b. Interpersonal sensitivity.
c. Communication skills.
d. Ethical responsibility.
e. All of these.
Answer: E
Difficulty Level: Mod
1.05
"Knowledge," in an organizational communication sense, may be defined as
a. The ability to understand the organizational communication environment.
b. Taking responsibility for effective communication in an organizational setting.
c. Analysis and practice of organizational sensitivities.
d. None of these.
Answer: A
Difficulty Level: E
1.06
"Sensitivity," in an organizational communication sense, may be defined as
a. The ability to accurately sense organizational meanings and feelings.
b. Taking responsibility for more sensitive communication in the organization.
c. Analysis of organizational processes in a sensitive way.
d. None of these.
Answer: A
Difficulty Level: E
1.07
"Skills," in an organizational communication sense, may be defined as
a. The ability to accurately analyze organizational situations and to effectively initiate and consume organizational messages.
b. Taking responsibility for more skillful organizational communication.
c. Analysis of organizational sending and receiving skills regarding communication messages.
d. None of these.
Answer: A
Difficulty Level: E
1.08
"Values," in an organizational communication sense, may be defined as
a. Taking responsibility for effective communication, thereby contributing to organizational excellence.
b. Taking a responsible and value-oriented attitude.
c. analysis of organizational beliefs and values.
d. none of these.
Answer: A
Difficulty Level: E
1.09
Organizational communication can best be described as
a. the process through which organizations create and shape events.
b. interpersonal communication in an organization.
c. formal communication systems in organizations.
d. informal and formal communication systems in organizations.
Answer: A
Difficulty Level: E
1.10
Human communication can best be described as
a. interpersonal communication in a variety of contexts.
b. a natural process.
c. the process through which we construct shared realities.
d. none of the above.
Answer: C
Difficulty Level: E
1.11
Organizational communication can be best described as
a. process and people.
b. messages, people, and meaning.
c. meaning and constitutive of organizations.
d. all of the above.
Answer: D
Difficulty Level: E
1.12
Message encoding is
a. the process of formulating messages.
b. choosing content and symbols to convey meaning.
c. both a and b.
d. neither a nor b.
Answer: C
Difficulty Level: E
1.13
When we consider organizational communication as a process:
a. It is an ongoing process without distinct beginnings and endings.
b. The process includes patterns of interactions among organizational members and those external to the organization.
c. the process is evolutionary and culturally dependent.
d. all of the above.
Answer: D
Difficulty Level: E
1.14
When we consider organizational communication as people:
a. Individuals bring unique characteristics which influence how information is processed.
b. People share both task/work and interpersonal relationships.
c. Both a and b.
d. None of the above.
Answer: C
Difficulty Level: Mod
1.15
When we consider organizational communication as message:
a. the communicators are linked together by channels and messages.
b. message fidelity is important.
c. message symbols are important.
d. all of the above.
Answer: D
Difficulty Level: E
1.16
When we consider organizational communication as meaning:
a. it creates and shapes organizational events.
b. it is the process through which organizational meanings are generated.
c. it creates multiple perceptions of events and realities.
d. all of the above.
Answer: D
Difficulty Level: E
1.17
When we consider organizational communication as constitutive or organizations:
a. it is organizing, decision making, planning, controlling, and coordinating.
b. it is the process through which individuals and organizations attempt goal-oriented behavior.
c. both a. and b. are true.
Answer: C
Difficulty Level: E
1.18
In their discussion of communication competency, Jablin and Sias suggested an ecological model that revolves around which of the following components?
a. Microsystems
b. Mesosystems
c. Macrosystems
d. Exosystems
e. All of the above
Answer: E
