1. At times, to be efficient in management means not using resources in the most cost-effective way.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Topic: Management
Feedback: Efficiency is the means of attaining the organization's goals. To be efficient means to use resources such as people, money, and raw materials wisely and cost-effectively.
2. One of the challenges of management is that problems and scenarios are seldom similar, so managers are not able to use past products and accomplishments as indicators of future success.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Topic: Management
Feedback: There are many rewards, apart from those of money and status, to being a manager. One of these is that you can build a catalog of successful products or services. Every product or service you provide becomes a monument to your accomplishments.
3. The ideal state that many people seek is an emotional zone somewhere between excitement and anxiety.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Management
Feedback: The ideal state that many people seek is an emotional zone somewhere between boredom and anxiety, in the view of psychologist Mihaly Csikzentmihalyi. Boredom, he says, may arise because skills and challenges are mismatched. For example, someone exercising his or her high level of skill in a job with a low level of challenge, such as licking envelopes.
4. Organizations can gain a competitive advantage simply by matching their competition in terms of cutting costs and responsiveness to employees.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: The first challenge of a manager is to manage for competitive advantage. This means an organization must stay ahead in four areas: (1) being responsive to customers, (2) innovation, (3) quality, and (4) efficiency.
5. Innovation in business is defined as seeking ways to deliver less costly goods but in similar ways, maintaining employee morale.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: Finding ways to deliver new or better goods or services is called innovation.
6. Telecommuting has been found to enhance employee satisfaction and performance.
TRUE
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: Research has shown that telecommuting enhances employee performance and satisfaction.
7. Over the past 10 years, business crime has all but disappeared, thanks to technological oversight.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: Bernard Madoff is but one of a long list of famous business scoundrels of the early 21st century.
8. George is developing a new employee schedule for his lawn care service due to the increase in business during the summer. While doing this, George is involved in organizing.
TRUE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-02: List the four principle functions of a manager.
Topic: Organizing
Feedback: Organizing is defined as arranging tasks, people, and other resources to accomplish the work.
9. Susan, a district manager for a large retail chain, is comparing the goals of her stores with recent sales. She knows that two stores are underperforming, so she plans on meeting with those managers to discuss corrective action; this process is the controlling managerial function.
TRUE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-02: List the four principle functions of a manager.
Topic: Controlling
Feedback: Controlling is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.
10. Martina recently met with her manager, Omari, who spent time motivating her by showing Martina how important she is to the company's success. Martina is now excited to do her part to help the company achieve its goals. Omari was performing the management function known as leading.
TRUE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-02: List the four principle functions of a manager.
Topic: Leading
Feedback: Leading is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.
11.Tanesha works for a line of sporting goods stores. In her role, she makes strategic long-term decisions about her company's overall direction, and she creates the overall corporate goals, policies, and strategies. In light of these tasks, Tanesha must be a middle manager.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-04: Describe the levels and areas of management.
Topic: Top-Level Management
Feedback: Top managers make long-term decisions about the overall direction of the organization and establish the company's objectives, policies, and strategies.
12. The vice president of human resources is a first-line manager.
FALSE
I
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-04: Describe the levels and areas of management.
Topic: Functional Manager
Feedback: f your title is vice president of production, director of finance, or administrator for human resources, you are a functional manager. A functional manager is responsible for just one organizational activity.
13. Robert is a district manager who oversees several store managers in a national chain of restaurants. Robert reports directly to the vice president of stores and marketing, a member of top management. Robert is a middle manager.
TRUE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-04: Describe the levels and areas of management.
Topic: Middle Level Management
Feedback: Middle managers implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them. In the for-profit world, the titles may be "division head," "plant manager," and "branch sales manager."
14. Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-06: Identify the roles an effective manager must play.
Topic: Managerial Roles
Topic: Managerial Roles
Feedback: From his observations and other research, Mintzberg concluded that managers play three broad types of roles or "organized sets of behavior": interpersonal, informational, and decisional.
15. Opportunity entrepreneurs are those who start their own business because they lost a job.
FALSE
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-07: Discuss the qualities of a successful entrepreneur.
Topic: Entrepreneurship
Feedback: So-called opportunity entrepreneurs are those who start their own business out of a burning desire rather than because they lost a job.
16. Which one of the following is one way to think about management?
A. efficiency in motion
B. the science of helping people
C. the science of accomplishing things
D. the art of getting things done through people
E. the science of synergy
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Topic: Management
Feedback: Management, said one pioneer of management ideas, is "the art of getting things done through people."
17. Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is
A. developing synergy.
B. delegating.
C. entrepreneuring.
D. managing.
E. vision planning.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Topic: Management
Feedback: Management is defined as (1) the pursuit of organizational goals efficiently and effectively by (2) integrating the work of people through (3) planning, organizing, leading, and controlling the organization's resources.
18. At ABC Manufacturing, employees work together to achieve the company goals and purposes. ABC Manufacturing is a(n)
A. ad hoc team.
B. organization.
C. visionary.
D. user of stretch goals.
E. force.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Topic: Organization
Feedback: An organization is a group of people who work together to achieve some specific purpose.
19. Tom, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n) _____ manager.
A. effective
B. diverse
C. detail
D. efficient
E. macro
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Topic: Management
Feedback: Efficiency is the means of attaining the organization's goals. To be efficient means to use resources such as people, money, and raw materials wisely and cost-effectively.
20. Greg, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals; Greg is a(n) ____ manager.
A. effective
B. diverse
C. detail
D. efficient
E. macro
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Topic: Management
Feedback: Effectiveness regards the organization's ends or goals. To be effective means to achieve results, to make the right decisions, and to successfully carry them out so they achieve the organization's goals.
21. Management is defined as the pursuit of organizational goals
A. efficiently and effectively.
B. correctly and with synergy.
C. economically.
D. efficiently and in a detailed-oriented manner.
E. with passion and effectiveness.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Topic: Management
Feedback: Management is defined as the pursuit of organizational goals efficiently and effectively.
22. The multiplier effect states that a manager's influence on the organization
A. has implications far beyond the results that can be achieved by one person acting alone.
B. is felt repeatedly for many days.
C. can have great and continual cost implications.
D. also results in large consequences for employees' families.
E. can result in many types of company diversity.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Topic: Management
Feedback: In being a manager you have a multiplier effect: your influence on the organization is multiplied far beyond the results that can be achieved by just one person acting alone.
23. Being able to ________ is a key benefit for those who study management.
A. relate to their managers and deal with organizations from the outside
B. better manage money
C. relate to coworkers and deal with technology
D. sell their product
E. counsel workers on personal and family issues
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Topic: Management
Feedback: A few of the payoffs of studying management as a discipline include understanding how to deal with organizations from the outside, understanding how to relate to your supervisors and coworkers, and understanding how to manage yourself in the workplace.
24. Becoming a manager offers
A. few rewards due to the large amount of stress.
B. many rewards apart from money and status.
C. an individual to be exempt from some current laws.
D. an individual to not have to stretch his or her abilities.
E. little apart from money and status.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-01: Identify the rewards of being an exceptional manager.
Topic: Management
Feedback: In addition to money and status, there are many rewards to being a manager including experiencing a sense of accomplishment, stretching your abilities and magnifying your range, and building a catalog of successful products or services.
25. _______ are two of the primary challenges facing managers today.
A. Dealing with employee issues and maintaining good records
B. Dealing with the lack of information and union problems
C. Dealing with union and financial issues
D. Managing for a competitive advantage and diversity
E. Dealing with ethical dilemmas and decreasing diversity
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: Seven challenges face any manager. You need to manage for competitive advantage. You need to manage for diversity in race, ethnicity, gender, and so on. You need to manage for the effects of globalization and of information technology. You need to manage to maintain ethical standards, and manage for sustainability. Finally, you need to manage for the achievement of your own happiness and life goals.
26. Samuel, a marketing manager, recently attended a management workshop where he learned of Mihaly Csikzentmihalyi's view that the ideal state that many people seek is
A. between a high and low pay rate.
B. a point of little working and more relaxing.
C. an emotional zone somewhere between boredom and anxiety.
D. where very little work is required.
E. a high-pressure career that makes an individual stronger.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: The ideal state that many people seek is an emotional zone somewhere between boredom and anxiety, in the view of psychologist Mihaly Csikzentmihalyi. Boredom, he says, may arise because skills and challenges are mismatched: You are exercising your high level of skill in a job with a low level of challenge, such as licking envelopes. Anxiety arises when one has low levels of skill but a high level of challenge, such as suddenly being called upon to give a rousing speech to strangers.
27. ABC Manufacturing employs some of the top professionals in its field, and because of their skills and experience, ABC is highly efficient and outperforms its competitors. ABC Manufacturing has a(n) ____ over its competition.
A. quality mark
B. effectiveness advantage
C. synergy
D. leadership dimension
E. competitive advantage
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: Competitive advantage is the ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them.
28. Gregson Production is keenly aware of the need to strive daily to produce goods and services more effectively than its competitors. Therefore, Gregson's management strives to ____ in order to achieve this standard.
A. maintain a diverse workforce
B. be responsive to employees
C. stay involved with the community
D. maintain quality and efficiency
E. increase its global presence
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: Competitive advantage is the ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them. This means an organization must stay ahead in four areas: (1) being responsive to customers, (2) innovation, (3) quality, and (4) efficiency.
29. According to the _______, taking care of customers is essential to obtaining a competitive advantage.
A. Golden Marketing Rule
B. first law of business
C. Employee Rule
D. Profit-Generating Code
E. synergy focus
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: The first law of business is: take care of the customer. Without customers, whatever they're called, sooner or later there will be no organization. This is known as responsiveness to customers, an important component of competitive advantage.
30. Even for nonprofits, sooner or later there will be no organization without
A. ethical standards.
B. good laws.
C. the Employee Rule.
D. customers.
E. synergy focus.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: Without customers—buyers, clients, consumers, shoppers, users, patrons, guests, investors, or whatever they're called—sooner or later there will be no organization.
31. The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers. ______ is the result of their efforts.
A. Synergy
B. The production objective
C. MBO
D. Efficiency
E. Innovation
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: Finding ways to deliver new or better goods or services is called innovation. No organization, for-profit or nonprofit, can allow itself to become complacent, especially when rivals are coming up with creative ideas. "Innovate or die" is an important adage for any manager.
32. Because Ace Development Services is the only company that supplies a critical product for clients, customers of Ace are likely to
A. put up with poor-quality products.
B. stop producing products needing the Ace part.
C. be more profitable.
D. increase company synergy.
E. pay lower prices for the Ace parts.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: If your organization is the only one of its kind, customers may put up with products or services that are less than stellar only because they have no choice. But if another organization comes along and offers a better-quality product, you may find your company falling behind.
33. Today, companies emphasize _____ with production.
A. efficiency
B. increased synergy
C. diversity
D. training
E. employee happiness
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: A generation ago, organizations rewarded employees for their length of service. Today, however, the emphasis is on efficiency. Companies strive to produce goods or services as quickly as possible using as few employees (and raw materials) as possible.
34. In 2014, approximately what percentage of the U.S. population was foreign-born?
A. 32 percent
B. 21 percent
C. 8 percent
D. 50 percent
E. 13 percent
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: In 2014, approximately 13.3 percent of the U.S. population was foreign-born. By 2020, the number is expected to be 14.3 percent, and by 2060, 18.8 percent.
35. According to the theory that ______, first noted by New York Times columnist Thomas Friedman, globalization has leveled the competitive playing fields between industrial and emerging-market countries.
A. the world is one
B. globalism is decreasing
C. the world is flat
D. world economies are too narrow
E. one world government is the answer
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: American firms have been going out into the world in a major way, even as the world has been coming to us. This has led to what New York Times columnist Thomas Friedman has called, in his book The World Is Flat, a phenomenon in which globalization has leveled (made "flat") the competitive playing fields between industrial and emerging-market countries.
36. Studies show that dealing with excessive and unimportant e-mail and text messages in the workplace can lead to
A. decreased employee conflict and stress.
B. increased productivity.
C. improved morale.
D. synergy.
E. increased employee conflict and stress.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: Studies show that employees lose valuable time and productivity, which can lead to increased conflict and stress, when dealing with excessive and unimportant e-mail volume and increasing amounts of cell-phone spam.
37. ___________ is the discipline concerned with creating computer systems that simulate human reasoning and sensation.
A. Human simulation
B. Simulation production
C. IT simulation
D. Artificial intelligence
E. Cognitive cloning
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: Artificial intelligence (AI) is the discipline concerned with creating computer systems that simulate human reasoning and sensation, as represented by robots, natural language processing, pattern recognition, and similar technologies.
38. _________ employs state-of-the-art computer software and hardware to help people work better together.
A. A strategy database
B. Collaborative computing
C. A knowledge base
D. A wisdom system
E. Knowledge management
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: Using state-of-the-art computer software and hardware to help people work better together is known as collaborative computing. Goal setting and feedback will be conducted via Web-based software programs such as eWorkbench, which enables managers to create and track employee goals.
39. A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ______ is the system that allows the sharing of knowledge and information throughout an organization.
A. A strategy database
B. Knowledge implementation
C. A knowledge base
D. A wisdom system
E. Knowledge management
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: Knowledge management is the implementing of systems and practices to increase the sharing of knowledge and information throughout an organization.
40. Shoshanna, the regional manager of a global sales organization, gives freedom to the sales representatives on the amount spent on gifts for prospective Asian and European customers. Shoshanna is managing for
A. dilemma resolution.
B. global standards.
C. international politics.
D. ethical standards.
E. global diversity.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Competitive Advantage
Feedback: With the pressure to meet sales, production, and other targets, managers can find themselves confronting ethical dilemmas.
41. When building a new residential development or mall, a national real estate organization typically does not remove many trees, basing its decision on the belief that natural resources are limited and the company must not compromise the ability of future generations to meet its own needs. To which philosophy is the company adhering?
A. sustainability
B. environmental stimulation
C. natural ethics
D. enviroethics
E. green values
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Sustainability
Feedback: Sustainability is defined as economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs.
42. Being a manager can be one of the greatest avenues to a meaningful life, particularly if the manager
A. is working in a diverse culture.
B. has a supportive family.
C. is working within a supportive or interesting organizational culture.
D. likes his or her job.
E. works in an organization with a strong training program.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-03: Identify the seven challenges most managers will face.
Topic: Management
Feedback: Being a manager can be one of the greatest avenues to a meaningful life, particularly if you are working within a supportive or interesting organizational culture.
43. What are the four principal functions of management?
A. executing, planning, organizing, and leading
B. scheduling, organizing, leading, and staffing
C. staffing, planning, motivating, and delegating
D. planning, organizing, leading, and controlling
E. staffing, planning, leading, and delegating
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: List the four principle functions of a manager.
Topic: Management
Feedback: Managers perform what is known as the management process, also called the four management functions: planning, organizing, leading, and controlling.
44. When the manager of a local restaurant sets goals and then develops a blueprint for how to achieve them, she is
A. planning.
B. monitoring.
C. delegating.
D. organizing.
E. staffing.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: List the four principle functions of a manager.
Topic: Planning
Feedback: Planning is defined as setting goals and deciding how to achieve them.
45. In February, Paula, the manager of a landscaping company, is looking at the upcoming need for more workers to handle the increased customers in spring and summer. Which of the four key management processes is she using?
A. planning
B. organizing
C. managing
D. leading
E. controlling
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-02: List the four principle functions of a manager.
Topic: Organizing
Feedback: Organizing is defined as arranging tasks, people, and other resources to accomplish the work. Organizing includes determining the tasks to be done, by whom, and what the reporting hierarchy is to be.
46. At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Susan, the vice president of marketing, inspires the production team to put in the extra effort, she is playing a(n) ____ role.
A. delegation
B. implementation
C. leadership
D. monitoring
E. staffing
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-02: List the four principle functions of a manager.
Topic: Leading
Feedback: Leading is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals. The various groups involved often have different needs and wants, so an essential part of leadership is resolving conflicts.
47. The general manager of a furniture store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer. The manager's behavior is an example of
A. leading.
B. delegating.
C. upkeep.
D. situational control.
E. planning.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-02: List the four principle functions of a manager.
Topic: Leading
Feedback: Leading is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.
48. The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals, and then takes corrective action if needed. In which part of the management process is she participating?
A. goal setting
B. controlling
C. organizing
D. situational planning
E. motivating
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-02: List the four principle functions of a manager.
Topic: Controlling
Feedback: Controlling is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.
49. Management theorist Peter Drucker compared the workplace of the future to
A. the Great Depression.
B. past political leaders.
C. apples and oranges.
D. outmoded marketing concepts.
E. a symphony orchestra.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 01-04: Describe the levels and areas of management.
Topic: Management
Feedback: The workplace of the future may resemble a symphony orchestra, famed management theorist Peter Drucker said. Employees, especially so-called knowledge workers, can be compared to concert musicians. Their managers can be seen as conductors. The conductor's role is not to play each instrument but to lead them all through the most effective performance of a particular work.
50. Elizabeth is a chef and the kitchen manager in an upscale restaurant. She is very knowledgeable in both the culinary and restaurant management fields. Because she possesses these technical skills, Elizabeth can be considered a(n) ____ worker.
A. cognitive
B. focused
C. top-rated
D. MBO
E. knowledge
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-04: Describe the levels and areas of management.
Topic: Management
Feedback: A knowledge worker is one who has a great deal of technical skill.
51. What are the four levels of managers?
A. upper, regional, middle, lower
B. upper, middle, floating, lower
C. top, middle, first-line managers, team leaders
D. top, middle, first-line, advisors
E. upper, board of directors, middle, lower
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04: Describe the levels and areas of management.
Topic: Management
Feedback: Managers may be classified into four levels: top, middle, first-line, and team leaders.
52. Mark, vice president of human resources at Executive Corporation, is a(n)
A. team leader.
B. first-line level manager.
C. board manager.
D. middle-level manager.
E. upper-level manager.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-04: Describe the levels and areas of management.
Topic: Top-Level Management
Feedback: An organization's top managers tend to have titles such as "chief executive officer (CEO)," "chief operating officer (COO)," "president," and "senior vice president."
53. Felix pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Felix is a(n)
A. team leader.
B. first-line manager.
C. board manager.
D. monitoring manager.
E. upper-level manager.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-04: Describe the levels and areas of management.
Topic: Top-Level Management
Feedback: Top managers make long-term decisions about the overall direction of the organization. They need to pay a lot of attention to the environment outside the organization, being alert for long-run opportunities and problems and devising strategies for dealing with them. Thus, executives at this level must be future-oriented, dealing with uncertain, highly competitive conditions.
54. Paula, a plant manager, received an e-mail from the CEO stating that the company will now be focusing on customer service. The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers. Paula is a(n)
A. team leader.
B. first-line manager.
C. board member.
D. middle manager.
E. top manager.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Analyze
Difficulty: 2 Medium
Learning Objective: 01-04: Describe the levels and areas of management.
Topic: Middle Level Management
Feedback: Middle managers implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them.
55. Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Donna also oversees the daily tasks of the cashiers and front desk employees. Donna is a(n)
A. team leader.
B. first-line manager.
C. board member.
D. middle manager.
E. top manager.
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04: Describe the levels and areas of management.
Topic: First-Line Management
Feedback: Following the plans of middle and top managers, first-line managers make short-term operating decisions, directing the daily tasks of nonmanagerial personnel who are all those people who work directly at their jobs but don't oversee the work of others.
56. Betty reports to the front desk manager. Betty is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Betty does not have authority over other team members, but she provides guidance, instruction, and direction to them. Betty is a(n)
A. lower-level manager.
B. team leader.
C. advisory manager.
D. director of the board.
E. top-level manager.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-04: Describe the levels and areas of management.
Topic: Team Leader
Feedback: Members of a team generally report to a first-line manager, who has the authority to hire and fire, controls resources, and is responsible for the team's performance. But one of the members of the team may be charged with being the team leader, a manager who is responsible for facilitating team activities toward achieving key results. Team leaders may not have authority over other team members, but they are expected to provide guidance, instruction, and direction to the others; to coordinate team efforts; and to resolve conflicts.
57. Donna, vice president of finance, and Bob, vice president of human resources, are
A. lower-level managers.
B. team leaders.
C. advisory managers.
D. board members.
E. functional managers.
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 01-04: Describe the levels and areas of management.
Topic: Functional Manager
Feedback: A functional manager is responsible for just one organizational activity.
58. Tutors for Students (TFI) is an organization with the purpose of offering free tutoring to older students. TFI does not expect to earn any money through its operations. Therefore, TFI is an example of a ____ organization.
A. nonprofit
B. mutual-benefit
C. commonweal
D. servant
E. for-profit
