Test Bank Management Today Best Practices for the Modern Workplace 1st Edition by Terri A. Scandura

$35.00
Test Bank Management Today Best Practices for the Modern Workplace 1st Edition by Terri A. Scandura

Test Bank Management Today Best Practices for the Modern Workplace 1st Edition by Terri A. Scandura

$35.00
Test Bank Management Today Best Practices for the Modern Workplace 1st Edition by Terri A. Scandura

Test Bank Management Today Best Practices for the Modern Workplace 1st Edition by Terri A. Scandura

Chapter 1: Becoming a Manager

Test Bank

Multiple Choice

A manager who is ______ maximizes the use of their resources.

organized

effective

efficient

critical

Ans: C

Learning Objective: 1.1: Define the concept of management.

Cognitive Domain: Knowledge

Answer Location: What Is Management?

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

John is a front-line manager in a large warehouse. During a recent review, he was told he needs to work on being more efficient in his role. What best describes an improvement in efficiency?

He mapped out a better route for his trucks to take, saving time and gas.

He worked with his employees to help them meet their personal work goals.

He came up with an idea to produce a soon-to-be discontinued product at a reduced rate.

He stayed late to help his employees finish an important task.

Ans: A

Learning Objective: 1.1: Define the concept of management.

Cognitive Domain: Comprehension

Answer Location: What Is Management?

Difficulty Level: Medium

AACSB Standards: Group and individual behaviors

Top managers are concerned with a manager’s ______ for achieving results by making the right decisions to meet the goals of the organization.

analytics

efficiency

effectiveness

vision

Ans: C

Learning Objective: 1.1: Define the concept of management.

Cognitive Domain: Knowledge

Answer Location: What Is Management?

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

A company that continues to have its sales team spend 40% of their sales time trying to sell a product that no one wants to buy isn’t being very ______.

effective

efficient

resourceful

informational

Ans: A

Learning Objective: 1.1: Define the concept of management.

Cognitive Domain: Comprehension

Answer Location: What Is Management?

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

The essential management process is made up of four accepted processes: ______, organizing, leading, and controlling.

programming

planning

deciding

thinking

Ans: B

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Knowledge

Answer Location: The Management Process

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

Sue is a manager who is always confirming with her team that they are making progress, while always keeping the overall strategy of her organization in mind. This is known as which step in the management process?

Leading

Organizing

Controlling

Planning

Ans: D

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Application

Answer Location: Planning

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations

Leo received a new project at work. He meets his top management team to review the goals of the project, as well as any other specifics. This is known as the ______ step of the management process.

planning

organizing

controlling

leading

Ans: A

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Application

Answer Location: Planning

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations

Lucy’s company must do inventory next month during a busy holiday week. To prepare for this, she is pulling in employees from other departments to help with the extra work. This is known as the ______ management process skill.

planning

organizing

controlling

leading

Ans: B

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Application

Answer Location: Organizing

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations

After meeting with his team, William decided to move the timeline for a lower-priority project out by a week so that resources could be spent on a higher-priority task. William has effective ______ skills.

planning

organizing

controlling

leading

Ans: B

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Comprehension

Answer Location: Organizing

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations

Which management process is best described as a manager who can direct their team through both daily tasks and during periods of big change?

Planning

Organizing

Leading

Controlling

Ans: C

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Knowledge

Answer Location: Leading

Difficulty Level: Easy

AACSB Standards: Systems and processes in organizations

Steven sent an all-company email last week praising a group of his employees for going above and beyond with a customer. This is an example of the ______ management process.

planning

organizing

leading

controlling

Ans: C

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Application

Answer Location: Leading

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations

Bob holds quarterly meetings with his team and shares reports to show them how their work compares to the company standards and expectations. This is an example of the ______ management process.

planning

organizing

leading

controlling

Ans: D

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Comprehension

Answer Location: Controlling

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations

Which management process most closely aligns to efficiency in management?

Leading

Controlling

Planning

Organizing

Ans: B

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Comprehension

Answer Location: Controlling

Difficulty Level: Easy

AACSB Standards: Systems and processes in organizations

During which management stage is quality of work assessed?

Leading

Planning

Controlling

Organizing

Ans: C

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Knowledge

Answer Location: Controlling

Difficulty Level: Easy

AACSB Standards: Systems and processes in organizations

John is a hospital cafeteria manager. He needs to meet the needs of customers during a sudden rush, so he immediately starts delegating tasks to his staff. This mostly aligns with the ______ management process.

planning

organizing

leading

controlling

Ans: B

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Application

Answer Location: The Management Process

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations

Juanita runs a weekly report that looks at the performance of her individual employees, as well as their team numbers. This most closely relates to the ______ process.

planning

organizing

leading

controlling

Ans: D

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Application

Answer Location: Controlling

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations

The original five-part management process included essential management functions of command and coordination. These have been merged into which of the four accepted processes?

Planning

Organizing

Leading

Controlling

Ans: C

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Comprehension

Answer Location: The Management Process

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations

Melissa is concerned she is going to lose her job because her department is being phased out. Because her manager is effective at the ______ process, she was able to move to a different team that needed the help.

leading

organizing

planning

controlling

Ans: B

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Application

Answer Location: Organizing

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations

Marissa lacks confidence as a manager. As a consequence, she often rewards employees who used to be her peers because she feels comfortable with them. But she rarely, if ever, praises employees she doesn’t consider to be her friends. She is not being a good ______.

planner

leader

organizer

controller

Ans: B

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Application

Answer Location: Leading

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations

Although a manager’s communication with others is important in all management process functions, it is especially important during ______ to help set priority levels and timelines.

planning

organizing

leading

controlling

Ans: A

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Comprehension

Answer Location: Planning

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations

An early management theory known for studying workers’ movements as they performed their work is known as ______.

Theory X

Scientific Management Theory

Theory Y

Hawthorne effect

Ans: B

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Knowledge

Answer Location: Early Management Theories

Difficulty Level: Easy

AACSB Standards: Systems and processes in organizations | Group and individual behaviors

Lisa manages workers on a production line and thinks her line needs adjustments to increase their productivity. She plans on shadowing and documenting the tasks of her workers. This process aligns with ______.

Scientific Management Theory

Theory X

Theory Y

Hawthorne effect

Ans: A

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Application

Answer Location: Early Management Theories

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations | Group and individual behaviors

Mary Parker Follett, the “mother of modern management,” believed that ______.

workers want attention in their roles

employees who are experts in their skill are powerful in their organization

forces that drive change should be compared to forces that resist change

social pressure had a greater impact on worker productivity than pay increases

Ans: B

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Knowledge

Answer Location: Early Management Theories

Difficulty Level: Hard

AACSB Standards: Systems and processes in organizations | Group and individual behaviors

The first Hawthorne study, which measured how the lighting in plants impacted worker productivity, was designed by ______.

Mary Parker Follett

Kurt Lewin

Elton Mayo

Abraham Maslow

Ans: C

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Knowledge

Answer Location: Early Management Theories

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations | Group and individual behaviors

A group of researchers are watching a group of workers on an assembly line. The workers know they are being watched, so they try their hardest and keep the complaining to a minimum. This is known as ______.

Theory X

Theory Y

Scientific Management Theory

Hawthorne effect

Ans: D

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Application

Answer Location: Early Management Theories

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations | Group and individual behaviors

Which theory looks at the reasons or forces driving change and compares them to reasons or forces that resist change?

Field Theory

Theory X

Theory Y

Scientific Management Theory

Ans: A

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Knowledge

Answer Location: Early Management Theories

Difficulty Level: Easy

AACSB Standards: Systems and processes in organizations | Group and individual behaviors

This theory assumes that people do not want to work because they are lazy and like to avoid responsibility.

Hawthorne effect

Scientific Management Theory

Theory Y

Theory X

Ans: D

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Knowledge

Answer Location: Theory X and Theory Y

Difficulty Level: Easy

AACSB Standards: Systems and processes in organizations | Group and individual behaviors

Which theory assumes that a worker has internal motivations, likes to work, and can accept responsibility?

Hawthorne effect

Scientific Management Theory

Theory Y

Theory X

Ans: C

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Knowledge

Answer Location: Theory X and Theory Y

Difficulty Level: Easy

AACSB Standards: Systems and processes in organizations | Group and individual behaviors

Abram is the manager of a shoe store. He is constantly watching his employees’ actions and tracking when they come and go because he feels they are all lazy. Abram is a ______ type of leader.

theory X

theory Y

Scientific Management

field theory

Ans: A

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Comprehension

Answer Location: Theory X and Theory Y

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations | Group and individual behaviors

The study of individuals and their behaviors at work is known as ______.

organizational theory

organizational development

organizational culture

organizational behavior

Ans: D

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Knowledge

Answer Location: Behavioral Aspects of Management

Difficulty Level: Easy

AACSB Standards: Systems and processes in organizations | Group and individual behaviors

An example of a behavioral aspect of management is ______.

an employee’s job satisfaction

an employee’s recent pay raise

an employee’s vacation time

an employee’s performance review

Ans: A

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Knowledge

Answer Location: Behavioral Aspects of Management

Difficulty Level: Medium

AACSB Standards: Systems and processes in organizations | Group and individual behaviors

A learning organization is ______ and allows leaders to bring about organizational change.

rigid and inflexible

flexible and innovative

engaging and charismatic

moral and ethical

Ans: B

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Knowledge

Answer Location: The Learning Organization

Difficulty Level: Easy

AACSB: Systems and processes in organizations | Group and individual behaviors

The discipline in a learning organization that revolves around learning from experience while understanding cause and effect is ______.

system thinking

personal mastery

mental models

team learning

Ans: A

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Knowledge

Answer Location: The Learning Organization

Difficulty Level: Easy

AACSB: Systems and processes in organizations | Group and individual behaviors

Betsy works for a company that embraces her desire to make a difference and work with others. This is known as a ______.

nerve center

informational organization

learning organization

mental model

Ans: C

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Comprehension

Answer Location: The Learning Organization

Difficulty Level: Medium

AACSB: Systems and processes in organizations | Group and individual behaviors

A learning organization diagnoses problems by using the ______ discipline.

experimentation

learning from others

learning from past experience

systematic problem solving

Ans: D

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Knowledge

Answer Location: Systematic Problem Solving

Difficulty Level: Easy

AACSB: Systems and processes in organizations | Group and individual behaviors

A company recently went to its local university and asked a business class to help with a problem it was having, and review its successes and failures. This aligns with the ______ discipline of a learning organization.

learning from past experience

transferring knowledge

experimentation

systematic problem solving

Ans: A

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Application

Answer Location: Learning from past experience

Difficulty Level: Hard

AACSB: Systems and processes in organizations | Group and individual behaviors

In order to meet the challenges of ______, companies need to look at their resources, processes, and values to determine how to react.

systems thinking

disruptive change

team learning

personal mastery

Ans: B

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Knowledge

Answer Location: Disruptive Change

Difficulty Level: Medium

AACSB: Systems and processes in organizations | Group and individual behaviors

Taxi drivers found that their industry changed when UberX entered the transportation market, and the taxi industry needed to learn how to react to this situation. This approach is referred to as ______.

organizational behavior

behavior management

disruptive change

relations behavior

Ans: C

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Comprehension

Answer Location: Disruptive Change

Difficulty Level: Medium

AACSB: Systems and processes in organizations | Group and individual behaviors

Which management theory of 2010 looks to meet current needs without impacting the needs of future generations?

Sustainability

Disruptive change

Ethics

Learning organization

Ans: A

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Knowledge

Answer Location: Sustainability

Difficulty Level: Medium

AACSB: Systems and processes in organizations | Group and individual behaviors

A company doesn’t know if a new process will work within its project management team. Management sets up a trial software run for three months to get the project management team feedback to see if this software will work in the company. This is known as a ______ activity.

systematic problem solving

experimentation

learning from past experience

transferring knowledge

Ans: B

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Application

Answer Location: Experimentation

Difficulty Level: Medium

AACSB: Systems and processes in organizations | Group and individual behaviors

A manager that had a role type of figurehead, leader, and liaison is said to be in the ______ role category.

interpersonal

informational

decisional

transformational

Ans: A

Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.

Cognitive Domain: Knowledge

Answer Location: Managerial Roles

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

Mario is a manager who is known for his processing of information. He is always sharing best practices and new ideas he learns from attending tradeshows. Mario’s managerial role can best be described as ______.

interpersonal

informational

decisional

transformational

Ans: B

Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.

Cognitive Domain: Comprehension

Answer Location: Informational Roles

Difficulty Level: Medium

AACSB Standards: Group and individual behaviors

Decisional managers use information. The key roles include entrepreneur, disturbance handler, resource allocator, and ______.

negotiator

spokesperson

leader

liaison

Ans: A

Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.

Cognitive Domain: Knowledge

Answer Location: Decisional Roles

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

The CEO of a company must send a manager to a meeting next week where this manager will act as a negotiator and resource allocator. Which managerial role aligns with this description?

Interpersonal

Informational

Decisional

Transformational

Ans: C

Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.

Cognitive Domain: Application

Answer Location: Managerial Roles

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

A manager who inspires his team and others, and is looked upon as a role model falls into which managerial role?

Interpersonal

Informational

Decisional

Transformational

Ans: A

Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.

Cognitive Domain: Knowledge

Answer Location: Interpersonal Roles

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

Good managers fall into three types of managerial roles, according to Henry Mintzberg. These include interpersonal, informational, and ______.

reflective

critical

decisional

sustainable

Ans: C

Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.

Cognitive Domain: Knowledge

Answer Location: Managerial Roles

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

Leadership of a team is considered a ______ role of managers.

interpersonal

informational

decisional

reflective

Ans: A

Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.

Cognitive Domain: Knowledge

Answer Location: Interpersonal Roles

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

Jamie has a meeting in an hour to act as a negotiator between two employees who have been arguing all week at work. Jamie is an excellent disturbance handler, which is a ______ role.

interpersonal

informational

decisional

transformational

Ans: C

Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.

Cognitive Domain: Comprehension

Answer Location: Decisional Roles

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

Amelia was recently promoted to a manager role at a small company. Although she is seen as a respected leader, and always shares good information with her team, she has issues addressing conflicts on her team. Amelia needs training on her ______ role skills.

interpersonal

informational

decisional

transformational

Ans: C

Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.

Cognitive Domain: Application

Answer Location: Decisional Roles

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

Managers have a lot of skills. What is the one role that seems to be universally required for all managers?

Entrepreneur

Monitor

Disseminator

Leader

Ans: D

Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.

Cognitive Domain: Knowledge

Answer Location: Decisional Roles

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

Managerial behaviors can be grouped into categories of change behavior, relations behavior, and ______ behavior.

negotiator

task

leadership

learning

Ans: B

Learning Objective: 1.5: Explain the three types of managerial behaviors.

Cognitive Domain: Knowledge

Answer Location: Managerial Behaviors

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

A managerial behavior where managers monitor operations and performance and look at actions employees take, along with what is expected of them, is displaying ______ behavior.

task

relations

change

leader

Ans: A

Learning Objective: 1.5: Explain the three types of managerial behaviors.

Cognitive Domain: Comprehension

Answer Location: Managerial Behaviors

Difficulty Level: Medium

AACSB Standards: Group and individual behaviors

What type of skill focuses on the relationships managers have with their employees to motivate them for the good of the company?

Analytic

Task

Soft

Thinking

Ans: C

Learning Objective: 1.5: Explain the three types of managerial behaviors.

Cognitive Domain: Knowledge

Answer Location: Managerial Behaviors

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

A manager who gives their team the support they need to solve their own problems, while also recognizing their actions and achievements, is focused on ______ behavior.

task

relations

change

leader

Ans: B

Learning Objective: 1.5: Explain the three types of managerial behaviors.

Cognitive Domain: Comprehension

Answer Location: Managerial Behaviors

Difficulty Level: Medium

AACSB Standards: Group and individual behaviors

Identify the action below that represents a manager with a change behavior managerial style.

Looks at how internal operations are functioning

Suggests a new way of doing something that is against the norm

Calls a team meeting to determine next steps for a new process

Documents specific objectives and expectations for their team

Ans: B

Learning Objective: 1.5: Explain the three types of managerial behaviors.

Cognitive Domain: Analysis

Answer Location: Managerial Behaviors

Difficulty Level: Hard

AACSB Standards: Group and individual behaviors

Select the behavior that most closely aligns with a manager who is focused on the day-to-day activities of his team and only plans things for the short-term.

Task behavior

Relations behavior

Change behavior

Leader behavior

Ans: A

Learning Objective: 1.5: Explain the three types of managerial behaviors.

Cognitive Domain: Analysis

Answer Location: Managerial Behaviors

Difficulty Level: Hard

AACSB Standards: Group and individual behaviors

Ronald is a successful manager. The skills that were hardest for him to master were that of relations behavior. Which of the items below is an example of relations behavior?

Setting clear task objectives and requirements

Giving his team recognition when they go above and beyond

Looking for ways to do things differently

Taking more risks to move ahead

Ans: B

Learning Objective: 1.5: Explain the three types of managerial behaviors.

Cognitive Domain: Analysis

Answer Location: Managerial Behaviors

Difficulty Level: Hard

AACSB Standards: Group and individual behaviors

Leadership skills for managers combine both relationship soft skills and ______ skills, which are task-related skills that require interpretation before they can be incorporated into the decision-making process.

analytic

team

effective

critical

Ans: A

Learning Objective: 1.5: Explain the three types of managerial behaviors.

Cognitive Domain: Knowledge

Answer Location: Managerial Behaviors

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

Which type of skill listed below best reflects the change behavior of managers?

Meeting with their team to discuss their short-term tasks

Sending an all-company email giving recognition to their team

Asking for team members feedback before making a decision

Holding a contest to see which team member can come up with a new way of performing a task

Ans: D

Learning Objective: 1.5: Explain the three types of managerial behaviors.

Cognitive Domain: Analysis

Answer Location: Managerial Behaviors

Difficulty Level: Medium

AACSB Standards: Group and individual behaviors

A restaurant manager must have a combination of managerial behaviors. Select the behavior below that is a task-based behavior.

Encourages employees to try their best daily

Plans out the weekly schedule and assigns employees to specific jobs

Looks for ways to take risks in the organization to improve efficiency

Asks their team to try to find more efficient ways to complete their job

Ans: B

Learning Objective: 1.5: Explain the three types of managerial behaviors.

Cognitive Domain: Application

Answer Location: Managerial Behaviors

Difficulty Level: Medium

AACSB Standards: Group and individual behaviors

Translating research to actual practice inside an organization is known as ______.

evidence-based management

change behavior

management efficiency

organizational behavior

Ans: A

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Knowledge

Answer Location: Evidence-Based Management

Difficulty Level: Easy

AACSB Standards: Social responsibility

One of the sources of evidence-based management includes the use of employee interviews and surveys. This aligns with which source of information shown below?

Scientific literature empirical studies

Organizational internal data

Practitioner’s professional expertise

Stakeholders’ values and concerns

Ans: B

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Analysis

Answer Location: Evidence-Based Management

Difficulty Level: Medium

AACSB Standards: Social responsibility

Which of the examples below is an example of an evidence-based decision source that highlights stakeholders’ values and concerns?

The organization looks to research published in an industry journal.

The organization sends an internal survey to their employees.

The organization gathers the expertise of their internal managers for feedback.

The organization meets with a local environmental organization to get feedback on its practices.

Ans: D

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Application

Answer Location: Evidence-Based Management

Difficulty Level: Hard

AACSB Standards: Social responsibility

What is the first step managers need to take to use evidence to make better decisions leading to a positive outcome?

Asking the right questions

Acquiring evidence

Aggregating the data

Appraising the reliability of the evidence

Ans: A

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Comprehension

Answer Location: Evidence-Based Management

Difficulty Level: Easy

AACSB Standards: Social responsibility

Joe is a manager who uses a process of questioning every decision he and his team makes. This is also known as ______.

decisional thinking

disseminating information

objective thinking

critical thinking

Ans: D

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Comprehension

Answer Location: Critical Thinking

Difficulty Level: Easy

AACSB Standards: Social responsibility

Which of the examples below best describes a manager who has strong critical thinking skills and uses the rationality skill?

They do not immediately reject an unpopular idea.

They put their emotions aside and rely on reason.

They recognize when they are making personal assumptions.

They avoid quick judgments.

Ans: B

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Comprehension

Answer Location: Critical Thinking

Difficulty Level: Medium

AACSB Standards: Social responsibility

A manager who has the ability to recognize when they are making assumptions and decisions based on their own point of view is displaying the ______ skill of critical thinking.

self-awareness

discipline

judgment

honesty

Ans: A

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Comprehension

Answer Location: Critical Thinking

Difficulty Level: Easy

AACSB Standards: Social responsibility

In a recent performance review, many employees claimed that Larry was not very open-minded in his role as a manager. What could he work on to be more open-minded with his employees?

Weigh all the evidence before coming up with a solution

Act more decisive and not be manipulated by others

Recognize when his assumptions are getting in the way of ideas

Remain open to other ideas, or other viewpoints of his team members

Ans: D

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Application

Answer Location: Critical Thinking

Difficulty Level: Medium

AACSB Standards: Social responsibility

A manager uses ______ to help them apply scientific knowledge to questions or problems that they are experiencing and help identify the problem and develop solutions.

analytics

self-awareness

change behavior

critical thinking

Ans: A

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Comprehension

Answer Location: Analytics

Difficulty Level: Medium

AACSB Standards: Social responsibility

Managers need to understand evidence-based management and apply ______ to solve problems in their organizations and use analytics to make decisions.

systems thinking

interpersonal role management

critical thinking skills

team learning

Ans: C

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Application

Answer Location: Managerial Implications

Difficulty Level: Medium

AACSB Standards: Social responsibility

True/False

A manager who is a critical thinker is best described as passive.

Ans: F

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Knowledge

Answer Location: Critical Thinking

Difficulty Level: Easy

AACSB Standards: Application of knowledge

Ryan is a manager who makes the right decisions and works with his team to carry them out appropriately. This makes Ryan an effective manager.

Ans: T

Learning Objective: 1.1: Define the concept of management.

Cognitive Domain: Comprehension

Answer Location: What Is Management?

Difficulty Level: Easy

AACSB Standards: Application of knowledge

Stacey wants to meet the goals of her organization. She works in the organizing function to set priorities for employee tasks and create overall timelines.

Ans: F

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Comprehension

Answer Location: The Management Process

Difficulty Level: Easy

AACSB Standards: Application of knowledge

A manager in the leading process manages their team in both day-to-day tasks and when there is a period of significant change.

Ans: T

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Comprehension

Answer Location: Leading

Difficulty Level: Easy

AACSB Standards: Application of knowledge

Theory X and Y is one of the earliest known and described management theories.

Ans: F

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Knowledge

Answer Location: A Brief History of Management Theory

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

Bill was concerned with the low productivity of his team on the assembly line. He decided to hire an external team to watch his workers on their line and noticed productivity increased but then decreased again once the team left. This is known as the Hawthorne effect.

Ans: T

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Comprehension

Answer Location: A Brief History of Management Theory

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

A manager who is an optimist most closely aligns with the theory Y style of management.

Ans: T

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Comprehension

Answer Location: Theory X and Theory Y

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

Tim believes that his work environment must be a place where employees have set goals and a predefined plan with how to reach these goals. This is in alignment with the goals and beliefs of a learning organization.

Ans: F

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Comprehension

Answer Location: The Learning Organization

Difficulty Level: Medium

AACSB Standards: Group and individual behaviors

One example of a learning organization is CEOs who hold public quarterly meetings with employees to share their overall vision of the future, which encourages employees to try new things.

Ans: T

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Comprehension

Answer Location: The Learning Organization

Difficulty Level: Medium

AACSB Standards: Group and individual behaviors

Rich is a manager who always shares information and ideas with his team, and his team sees him as a leader and someone who believes in them. This is an example of an informational role of management.

Ans: F

Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.

Cognitive Domain: Comprehension

Answer Location: Interpersonal Roles

Difficulty Level: Medium

AACSB Standards: Group and individual behaviors

A manager who doesn’t like to take risks to make a change in his organization or use innovation to get ahead is lacking in task behavior.

Ans: F

Learning Objective: 1.5: Explain the three types of managerial behaviors.

Cognitive Domain: Comprehension

Answer Location: Managerial Behaviors

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

Lou inherited a problem when he took on a new management role. A previous manager in the same role completed research on the problem, but never made any changes. Using the evidence-based management approach, Lou first must ask questions to translate his problem into a question that can be answered.

Ans: T

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Application

Answer Location: Evidence-Based Management

Difficulty Level: Medium

AACSB Standards: Group and individual behaviors

An example of a critical thinking skill that is crucial to a manager’s success is the ability to be open-minded and always consider the different viewpoints of his team and be open to other ideas.

Ans: T

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Comprehension

Answer Location: Critical Thinking

Difficulty Level: Easy

AACSB Standards: Group and individual behaviors

Lee has always been an efficient manager. An example of his efficiency is when he changed his process and had his team produce a product that resulted in hundreds of pounds more of wasted scraps and resources.

Ans: F

Learning Objective: 1.1: Define the concept of management.

Cognitive Domain: Comprehension

Answer Location: What Is Management?

Difficulty Level: Medium

AACSB Standards: Group and individual behaviors

A company needs to stay ahead of its competition. To do this, it must create a new product and invest in new technology to do this. The company compares the need with the resistance its employees will feel to learn the new technology. This is known as field theory.

Ans: T

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Application

Answer Location: Early Management Theories

Difficulty Level: Medium

AACSB Standards: Group and individual behaviors

Short Answer

Explain three things a manager of a sales team can do within the planning function with his team to meet an organizational sales goal of $10 million in sales this year.

Ans: Answers should include but are not limited to communicating, checking in on the sales team progress, discussing objectives with employees, setting priorities, and timelines.

Learning Objective: 1.2: Explain the management process: planning, organizing, leading and controlling.

Cognitive Domain: Application

Answer Location: Planning

Difficulty Level: Hard

AACSB Standards: Interpersonal relations and teamwork | Analytical thinking

Even though the management process is made up of four commonly accepted processes, briefly describe a situation where the leading process is the most important process. What would you do as a leader to manage your team?

Ans: Answers should include a situation, and how the leading process was used to motivate employees in either daily tasks or through a period of change. It can also include the importance of one-on-one attention.

Learning Objective: 1.2: Explain the management process: planning, organizing, leading and controlling

Cognitive Domain: Application

Answer Location: Leading

Difficulty Level: Hard

AACSB Standards: Interpersonal relations and teamwork | Analytical thinking

Explain the difference between a manager who has theory X with one who has theory Y by showing three examples of what each manager might say about an employee.

Ans: Theory X leaders assume that people do not want to work and are lazy, while theory Y assumes that people are motivated to work and enjoy working. Comments should reflect these two thoughts.

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Application

Answer Location: Theory X and Theory Y

Difficulty Level: Hard

AACSB Standards: Interpersonal relations and teamwork | Analytical thinking

A new employee walks into a company for their first day. Identify three different things that this employee would see or hear that signifies this company is a learning organization, based on the five disciplines found in learning organizations.

Ans: Answers would include three of the five disciplines in learning organizations: personal mastery, mental models, building shared vision, team learning, and systems thinking.

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Analysis

Answer Location: The Learning Organization

Difficulty Level: Hard

AACSB Standards: Interpersonal relations and teamwork | Analytical thinking

Describe how an organization can work together to achieve both efficiency and effectiveness using a concrete example or situation.

Ans: Answers should include how efficiency is maximizing an organization’s resources and using them cost-effectively. Effectiveness is a typical top management concern and helps achieve the goals of the organization.

Learning Objective: 1.1: Define the concept of management.

Cognitive Domain: Analysis

Answer Location: What Is Management?

Difficulty Level: Medium

AACSB Standards: Interpersonal relations and teamwork | Analytical thinking

Describe disruptive change in your own words using a real-life example. What was the disruptive change? Explain how the company did or did not overcome the change.

Ans: Answers should include an example in which a company experienced a challenge and made internal changes in order to overcome them or did not overcome the challenge.

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Analysis

Answer Location: Disruptive Change

Difficulty Level: Hard

AACSB Standards: Application of knowledge

Compare an interpersonal managerial role with an informational managerial role. How does the manager differ with each role?

Ans: Answers include that in an interpersonal role, a manager is thought to be a leader, figurehead, or liaison. In an informational managerial role, managers collect information and bring it back to their groups to build knowledge and skills.

Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.

Cognitive Domain: Analysis

Answer Location: Managerial Roles

Difficulty Level: Hard

AACSB Standards: Interpersonal relations and teamwork | Application of knowledge

An emergency room manager knows that a hospital in a neighboring town is closing. Which managerial behavior should this manager use to address the changes that the employees of this emergency room may soon face? Briefly explain your decision.

Ans: Answers should include examples from either the task, relations, or change behavior, and why. Although no answer is wrong using any of these behaviors, the behavior must be backed up with a solid explanation.

Learning Objective: 1.5: Explain the three types of managerial behaviors.

Cognitive Domain: Application

Answer Location: Managerial Behaviors

Difficulty Level: Hard

AACSB Standards: Interpersonal relations and teamwork

List three separate examples of how a manager would apply critical thinking skills while working with their team to solve a problem. Explain why critical thinking is important in a managerial role.

Ans: The five types of critical thinking skills are grouped by rationality, self-awareness, honesty, open-mindedness, discipline, and judgment. Students should provide specific examples of critical thinking skills and provide their opinion of why critical thinking is important.

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Analysis

Answer Location: Critical Thinking Skills

Difficulty Level: Hard

AACSB Standards: Interpersonal relations and teamwork

The first three steps of using sources of evidence in decision-making are asking, acquiring, and appraising. List one example of each step for a manager who needs to decide to keep or retire a well-loved but underperforming product.

Ans: For the asking step, students would include a question relative to this situation. Then they would acquire the information for why this product is underperforming and seek actual evidence or data. Finally, appraising the information would include looking at the sources of information and determining how relevant or accurate they are.

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Analysis

Answer Location: Evidence-Based Management

Difficulty Level: Hard

AACSB Standards: Systems and processes in organizations

Essay

The textbook focused on three skills (evidence-based management, critical thinking, and analytics) managers need to be successful today. Pick the skill you think would be most beneficial to a manager of a software company looking to increase employee engagement with multiple products being released quarterly, and provide at least three reasons backing up your selection.

Ans: The student should select one of the three skills (evidence-based management, critical thinking, or analytics) and provide three examples of this skill in action at a software company. For evidence-based management, reasons can include internal and external data to drive productivity. Those students who write about critical thinking will include how to think through a problem to come to a solution. Finally, students who pick analytics may focus on the importance of software releases to fix known issues, or how use of their software is decreasing due to a decrease in customer satisfaction.

Learning Objective: 1.6: Define the three skills managers need to be successful today.

Cognitive Domain: Analysis

Answer Location: Skills Managers Need Today

Difficulty Level: Hard

AACSB Standards: Interpersonal relations and teamwork

Compare one of the four functions of management (planning, organizing, controlling, leading) that you feel your management style most closely aligns with and the style that is hardest for you. Include at least three comparisons.

Ans: Answers will vary.

Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.

Cognitive Domain: Analysis

Answer Location: The Management Process

Difficulty Level: Hard

AACSB Standards: Interpersonal relations and teamwork

Explain sustainability in your own words and describe why this is a more recent, but important management theory.

Ans: Although answers will vary, students’ answers should focus on how it is important for companies to consider their impact on the environment, economy, and social well-being.

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Analysis

Answer Location: Sustainability

Difficulty Level: Hard

AACSB Standards: Interpersonal relations and teamwork | Ethical understanding and reasoning

Describe a real or hypothetical situation in which a challenging situation turned positive due to the Hawthorne effect. What was the outcome?

Ans: Answers will vary, but situations should describe how an issue or problem was discovered, yet when employees knew they were being watched or evaluated, their attitude and performance changed for the better.

Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.

Cognitive Domain: Analysis

Answer Location: Early Management Theories

Difficulty Level: Hard

AACSB Standards: Interpersonal relations and teamwork | Ethical understanding and reasoning

Managers wear a lot of different hats and play different roles within their organization. Some argue that interpersonal roles are the hardest for managers to achieve. Which managerial role (interpersonal, informational, or decisional) would be hardest for you to master as a new manager and what steps could you take to improve your skills in this role? Provide a minimum of three examples.

Ans: Although answers will vary, students should highlight how interpersonal roles are not always learned behaviors and instead are personality-based. Not all managers can be immediate leaders in their organizations, but they can use other skills to work on and improve this behavior.

Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.

Cognitive Domain: Analysis

Answer Location: Managerial Roles

Difficulty Level: Hard

AACSB Standards: Interpersonal relations and teamwork | Ethical understanding and reasoning

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