Test Bank Management Today Best Practices for the Modern Workplace 1st Edition by Terri A. Scandura
Chapter 1: Becoming a Manager
Test Bank
Multiple Choice
A manager who is ______ maximizes the use of their resources.
organized
effective
efficient
critical
Ans: C
Learning Objective: 1.1: Define the concept of management.
Cognitive Domain: Knowledge
Answer Location: What Is Management?
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
John is a front-line manager in a large warehouse. During a recent review, he was told he needs to work on being more efficient in his role. What best describes an improvement in efficiency?
He mapped out a better route for his trucks to take, saving time and gas.
He worked with his employees to help them meet their personal work goals.
He came up with an idea to produce a soon-to-be discontinued product at a reduced rate.
He stayed late to help his employees finish an important task.
Ans: A
Learning Objective: 1.1: Define the concept of management.
Cognitive Domain: Comprehension
Answer Location: What Is Management?
Difficulty Level: Medium
AACSB Standards: Group and individual behaviors
Top managers are concerned with a manager’s ______ for achieving results by making the right decisions to meet the goals of the organization.
analytics
efficiency
effectiveness
vision
Ans: C
Learning Objective: 1.1: Define the concept of management.
Cognitive Domain: Knowledge
Answer Location: What Is Management?
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
A company that continues to have its sales team spend 40% of their sales time trying to sell a product that no one wants to buy isn’t being very ______.
effective
efficient
resourceful
informational
Ans: A
Learning Objective: 1.1: Define the concept of management.
Cognitive Domain: Comprehension
Answer Location: What Is Management?
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
The essential management process is made up of four accepted processes: ______, organizing, leading, and controlling.
programming
planning
deciding
thinking
Ans: B
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Knowledge
Answer Location: The Management Process
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
Sue is a manager who is always confirming with her team that they are making progress, while always keeping the overall strategy of her organization in mind. This is known as which step in the management process?
Leading
Organizing
Controlling
Planning
Ans: D
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Application
Answer Location: Planning
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations
Leo received a new project at work. He meets his top management team to review the goals of the project, as well as any other specifics. This is known as the ______ step of the management process.
planning
organizing
controlling
leading
Ans: A
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Application
Answer Location: Planning
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations
Lucy’s company must do inventory next month during a busy holiday week. To prepare for this, she is pulling in employees from other departments to help with the extra work. This is known as the ______ management process skill.
planning
organizing
controlling
leading
Ans: B
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Application
Answer Location: Organizing
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations
After meeting with his team, William decided to move the timeline for a lower-priority project out by a week so that resources could be spent on a higher-priority task. William has effective ______ skills.
planning
organizing
controlling
leading
Ans: B
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Comprehension
Answer Location: Organizing
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations
Which management process is best described as a manager who can direct their team through both daily tasks and during periods of big change?
Planning
Organizing
Leading
Controlling
Ans: C
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Knowledge
Answer Location: Leading
Difficulty Level: Easy
AACSB Standards: Systems and processes in organizations
Steven sent an all-company email last week praising a group of his employees for going above and beyond with a customer. This is an example of the ______ management process.
planning
organizing
leading
controlling
Ans: C
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Application
Answer Location: Leading
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations
Bob holds quarterly meetings with his team and shares reports to show them how their work compares to the company standards and expectations. This is an example of the ______ management process.
planning
organizing
leading
controlling
Ans: D
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Comprehension
Answer Location: Controlling
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations
Which management process most closely aligns to efficiency in management?
Leading
Controlling
Planning
Organizing
Ans: B
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Comprehension
Answer Location: Controlling
Difficulty Level: Easy
AACSB Standards: Systems and processes in organizations
During which management stage is quality of work assessed?
Leading
Planning
Controlling
Organizing
Ans: C
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Knowledge
Answer Location: Controlling
Difficulty Level: Easy
AACSB Standards: Systems and processes in organizations
John is a hospital cafeteria manager. He needs to meet the needs of customers during a sudden rush, so he immediately starts delegating tasks to his staff. This mostly aligns with the ______ management process.
planning
organizing
leading
controlling
Ans: B
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Application
Answer Location: The Management Process
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations
Juanita runs a weekly report that looks at the performance of her individual employees, as well as their team numbers. This most closely relates to the ______ process.
planning
organizing
leading
controlling
Ans: D
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Application
Answer Location: Controlling
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations
The original five-part management process included essential management functions of command and coordination. These have been merged into which of the four accepted processes?
Planning
Organizing
Leading
Controlling
Ans: C
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Comprehension
Answer Location: The Management Process
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations
Melissa is concerned she is going to lose her job because her department is being phased out. Because her manager is effective at the ______ process, she was able to move to a different team that needed the help.
leading
organizing
planning
controlling
Ans: B
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Application
Answer Location: Organizing
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations
Marissa lacks confidence as a manager. As a consequence, she often rewards employees who used to be her peers because she feels comfortable with them. But she rarely, if ever, praises employees she doesn’t consider to be her friends. She is not being a good ______.
planner
leader
organizer
controller
Ans: B
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Application
Answer Location: Leading
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations
Although a manager’s communication with others is important in all management process functions, it is especially important during ______ to help set priority levels and timelines.
planning
organizing
leading
controlling
Ans: A
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Comprehension
Answer Location: Planning
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations
An early management theory known for studying workers’ movements as they performed their work is known as ______.
Theory X
Scientific Management Theory
Theory Y
Hawthorne effect
Ans: B
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Knowledge
Answer Location: Early Management Theories
Difficulty Level: Easy
AACSB Standards: Systems and processes in organizations | Group and individual behaviors
Lisa manages workers on a production line and thinks her line needs adjustments to increase their productivity. She plans on shadowing and documenting the tasks of her workers. This process aligns with ______.
Scientific Management Theory
Theory X
Theory Y
Hawthorne effect
Ans: A
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Application
Answer Location: Early Management Theories
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations | Group and individual behaviors
Mary Parker Follett, the “mother of modern management,” believed that ______.
workers want attention in their roles
employees who are experts in their skill are powerful in their organization
forces that drive change should be compared to forces that resist change
social pressure had a greater impact on worker productivity than pay increases
Ans: B
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Knowledge
Answer Location: Early Management Theories
Difficulty Level: Hard
AACSB Standards: Systems and processes in organizations | Group and individual behaviors
The first Hawthorne study, which measured how the lighting in plants impacted worker productivity, was designed by ______.
Mary Parker Follett
Kurt Lewin
Elton Mayo
Abraham Maslow
Ans: C
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Knowledge
Answer Location: Early Management Theories
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations | Group and individual behaviors
A group of researchers are watching a group of workers on an assembly line. The workers know they are being watched, so they try their hardest and keep the complaining to a minimum. This is known as ______.
Theory X
Theory Y
Scientific Management Theory
Hawthorne effect
Ans: D
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Application
Answer Location: Early Management Theories
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations | Group and individual behaviors
Which theory looks at the reasons or forces driving change and compares them to reasons or forces that resist change?
Field Theory
Theory X
Theory Y
Scientific Management Theory
Ans: A
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Knowledge
Answer Location: Early Management Theories
Difficulty Level: Easy
AACSB Standards: Systems and processes in organizations | Group and individual behaviors
This theory assumes that people do not want to work because they are lazy and like to avoid responsibility.
Hawthorne effect
Scientific Management Theory
Theory Y
Theory X
Ans: D
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Knowledge
Answer Location: Theory X and Theory Y
Difficulty Level: Easy
AACSB Standards: Systems and processes in organizations | Group and individual behaviors
Which theory assumes that a worker has internal motivations, likes to work, and can accept responsibility?
Hawthorne effect
Scientific Management Theory
Theory Y
Theory X
Ans: C
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Knowledge
Answer Location: Theory X and Theory Y
Difficulty Level: Easy
AACSB Standards: Systems and processes in organizations | Group and individual behaviors
Abram is the manager of a shoe store. He is constantly watching his employees’ actions and tracking when they come and go because he feels they are all lazy. Abram is a ______ type of leader.
theory X
theory Y
Scientific Management
field theory
Ans: A
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Comprehension
Answer Location: Theory X and Theory Y
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations | Group and individual behaviors
The study of individuals and their behaviors at work is known as ______.
organizational theory
organizational development
organizational culture
organizational behavior
Ans: D
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Knowledge
Answer Location: Behavioral Aspects of Management
Difficulty Level: Easy
AACSB Standards: Systems and processes in organizations | Group and individual behaviors
An example of a behavioral aspect of management is ______.
an employee’s job satisfaction
an employee’s recent pay raise
an employee’s vacation time
an employee’s performance review
Ans: A
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Knowledge
Answer Location: Behavioral Aspects of Management
Difficulty Level: Medium
AACSB Standards: Systems and processes in organizations | Group and individual behaviors
A learning organization is ______ and allows leaders to bring about organizational change.
rigid and inflexible
flexible and innovative
engaging and charismatic
moral and ethical
Ans: B
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Knowledge
Answer Location: The Learning Organization
Difficulty Level: Easy
AACSB: Systems and processes in organizations | Group and individual behaviors
The discipline in a learning organization that revolves around learning from experience while understanding cause and effect is ______.
system thinking
personal mastery
mental models
team learning
Ans: A
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Knowledge
Answer Location: The Learning Organization
Difficulty Level: Easy
AACSB: Systems and processes in organizations | Group and individual behaviors
Betsy works for a company that embraces her desire to make a difference and work with others. This is known as a ______.
nerve center
informational organization
learning organization
mental model
Ans: C
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Comprehension
Answer Location: The Learning Organization
Difficulty Level: Medium
AACSB: Systems and processes in organizations | Group and individual behaviors
A learning organization diagnoses problems by using the ______ discipline.
experimentation
learning from others
learning from past experience
systematic problem solving
Ans: D
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Knowledge
Answer Location: Systematic Problem Solving
Difficulty Level: Easy
AACSB: Systems and processes in organizations | Group and individual behaviors
A company recently went to its local university and asked a business class to help with a problem it was having, and review its successes and failures. This aligns with the ______ discipline of a learning organization.
learning from past experience
transferring knowledge
experimentation
systematic problem solving
Ans: A
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Application
Answer Location: Learning from past experience
Difficulty Level: Hard
AACSB: Systems and processes in organizations | Group and individual behaviors
In order to meet the challenges of ______, companies need to look at their resources, processes, and values to determine how to react.
systems thinking
disruptive change
team learning
personal mastery
Ans: B
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Knowledge
Answer Location: Disruptive Change
Difficulty Level: Medium
AACSB: Systems and processes in organizations | Group and individual behaviors
Taxi drivers found that their industry changed when UberX entered the transportation market, and the taxi industry needed to learn how to react to this situation. This approach is referred to as ______.
organizational behavior
behavior management
disruptive change
relations behavior
Ans: C
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Comprehension
Answer Location: Disruptive Change
Difficulty Level: Medium
AACSB: Systems and processes in organizations | Group and individual behaviors
Which management theory of 2010 looks to meet current needs without impacting the needs of future generations?
Sustainability
Disruptive change
Ethics
Learning organization
Ans: A
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Knowledge
Answer Location: Sustainability
Difficulty Level: Medium
AACSB: Systems and processes in organizations | Group and individual behaviors
A company doesn’t know if a new process will work within its project management team. Management sets up a trial software run for three months to get the project management team feedback to see if this software will work in the company. This is known as a ______ activity.
systematic problem solving
experimentation
learning from past experience
transferring knowledge
Ans: B
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Application
Answer Location: Experimentation
Difficulty Level: Medium
AACSB: Systems and processes in organizations | Group and individual behaviors
A manager that had a role type of figurehead, leader, and liaison is said to be in the ______ role category.
interpersonal
informational
decisional
transformational
Ans: A
Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.
Cognitive Domain: Knowledge
Answer Location: Managerial Roles
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
Mario is a manager who is known for his processing of information. He is always sharing best practices and new ideas he learns from attending tradeshows. Mario’s managerial role can best be described as ______.
interpersonal
informational
decisional
transformational
Ans: B
Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.
Cognitive Domain: Comprehension
Answer Location: Informational Roles
Difficulty Level: Medium
AACSB Standards: Group and individual behaviors
Decisional managers use information. The key roles include entrepreneur, disturbance handler, resource allocator, and ______.
negotiator
spokesperson
leader
liaison
Ans: A
Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.
Cognitive Domain: Knowledge
Answer Location: Decisional Roles
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
The CEO of a company must send a manager to a meeting next week where this manager will act as a negotiator and resource allocator. Which managerial role aligns with this description?
Interpersonal
Informational
Decisional
Transformational
Ans: C
Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.
Cognitive Domain: Application
Answer Location: Managerial Roles
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
A manager who inspires his team and others, and is looked upon as a role model falls into which managerial role?
Interpersonal
Informational
Decisional
Transformational
Ans: A
Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.
Cognitive Domain: Knowledge
Answer Location: Interpersonal Roles
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
Good managers fall into three types of managerial roles, according to Henry Mintzberg. These include interpersonal, informational, and ______.
reflective
critical
decisional
sustainable
Ans: C
Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.
Cognitive Domain: Knowledge
Answer Location: Managerial Roles
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
Leadership of a team is considered a ______ role of managers.
interpersonal
informational
decisional
reflective
Ans: A
Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.
Cognitive Domain: Knowledge
Answer Location: Interpersonal Roles
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
Jamie has a meeting in an hour to act as a negotiator between two employees who have been arguing all week at work. Jamie is an excellent disturbance handler, which is a ______ role.
interpersonal
informational
decisional
transformational
Ans: C
Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.
Cognitive Domain: Comprehension
Answer Location: Decisional Roles
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
Amelia was recently promoted to a manager role at a small company. Although she is seen as a respected leader, and always shares good information with her team, she has issues addressing conflicts on her team. Amelia needs training on her ______ role skills.
interpersonal
informational
decisional
transformational
Ans: C
Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.
Cognitive Domain: Application
Answer Location: Decisional Roles
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
Managers have a lot of skills. What is the one role that seems to be universally required for all managers?
Entrepreneur
Monitor
Disseminator
Leader
Ans: D
Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.
Cognitive Domain: Knowledge
Answer Location: Decisional Roles
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
Managerial behaviors can be grouped into categories of change behavior, relations behavior, and ______ behavior.
negotiator
task
leadership
learning
Ans: B
Learning Objective: 1.5: Explain the three types of managerial behaviors.
Cognitive Domain: Knowledge
Answer Location: Managerial Behaviors
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
A managerial behavior where managers monitor operations and performance and look at actions employees take, along with what is expected of them, is displaying ______ behavior.
task
relations
change
leader
Ans: A
Learning Objective: 1.5: Explain the three types of managerial behaviors.
Cognitive Domain: Comprehension
Answer Location: Managerial Behaviors
Difficulty Level: Medium
AACSB Standards: Group and individual behaviors
What type of skill focuses on the relationships managers have with their employees to motivate them for the good of the company?
Analytic
Task
Soft
Thinking
Ans: C
Learning Objective: 1.5: Explain the three types of managerial behaviors.
Cognitive Domain: Knowledge
Answer Location: Managerial Behaviors
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
A manager who gives their team the support they need to solve their own problems, while also recognizing their actions and achievements, is focused on ______ behavior.
task
relations
change
leader
Ans: B
Learning Objective: 1.5: Explain the three types of managerial behaviors.
Cognitive Domain: Comprehension
Answer Location: Managerial Behaviors
Difficulty Level: Medium
AACSB Standards: Group and individual behaviors
Identify the action below that represents a manager with a change behavior managerial style.
Looks at how internal operations are functioning
Suggests a new way of doing something that is against the norm
Calls a team meeting to determine next steps for a new process
Documents specific objectives and expectations for their team
Ans: B
Learning Objective: 1.5: Explain the three types of managerial behaviors.
Cognitive Domain: Analysis
Answer Location: Managerial Behaviors
Difficulty Level: Hard
AACSB Standards: Group and individual behaviors
Select the behavior that most closely aligns with a manager who is focused on the day-to-day activities of his team and only plans things for the short-term.
Task behavior
Relations behavior
Change behavior
Leader behavior
Ans: A
Learning Objective: 1.5: Explain the three types of managerial behaviors.
Cognitive Domain: Analysis
Answer Location: Managerial Behaviors
Difficulty Level: Hard
AACSB Standards: Group and individual behaviors
Ronald is a successful manager. The skills that were hardest for him to master were that of relations behavior. Which of the items below is an example of relations behavior?
Setting clear task objectives and requirements
Giving his team recognition when they go above and beyond
Looking for ways to do things differently
Taking more risks to move ahead
Ans: B
Learning Objective: 1.5: Explain the three types of managerial behaviors.
Cognitive Domain: Analysis
Answer Location: Managerial Behaviors
Difficulty Level: Hard
AACSB Standards: Group and individual behaviors
Leadership skills for managers combine both relationship soft skills and ______ skills, which are task-related skills that require interpretation before they can be incorporated into the decision-making process.
analytic
team
effective
critical
Ans: A
Learning Objective: 1.5: Explain the three types of managerial behaviors.
Cognitive Domain: Knowledge
Answer Location: Managerial Behaviors
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
Which type of skill listed below best reflects the change behavior of managers?
Meeting with their team to discuss their short-term tasks
Sending an all-company email giving recognition to their team
Asking for team members feedback before making a decision
Holding a contest to see which team member can come up with a new way of performing a task
Ans: D
Learning Objective: 1.5: Explain the three types of managerial behaviors.
Cognitive Domain: Analysis
Answer Location: Managerial Behaviors
Difficulty Level: Medium
AACSB Standards: Group and individual behaviors
A restaurant manager must have a combination of managerial behaviors. Select the behavior below that is a task-based behavior.
Encourages employees to try their best daily
Plans out the weekly schedule and assigns employees to specific jobs
Looks for ways to take risks in the organization to improve efficiency
Asks their team to try to find more efficient ways to complete their job
Ans: B
Learning Objective: 1.5: Explain the three types of managerial behaviors.
Cognitive Domain: Application
Answer Location: Managerial Behaviors
Difficulty Level: Medium
AACSB Standards: Group and individual behaviors
Translating research to actual practice inside an organization is known as ______.
evidence-based management
change behavior
management efficiency
organizational behavior
Ans: A
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Knowledge
Answer Location: Evidence-Based Management
Difficulty Level: Easy
AACSB Standards: Social responsibility
One of the sources of evidence-based management includes the use of employee interviews and surveys. This aligns with which source of information shown below?
Scientific literature empirical studies
Organizational internal data
Practitioner’s professional expertise
Stakeholders’ values and concerns
Ans: B
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Analysis
Answer Location: Evidence-Based Management
Difficulty Level: Medium
AACSB Standards: Social responsibility
Which of the examples below is an example of an evidence-based decision source that highlights stakeholders’ values and concerns?
The organization looks to research published in an industry journal.
The organization sends an internal survey to their employees.
The organization gathers the expertise of their internal managers for feedback.
The organization meets with a local environmental organization to get feedback on its practices.
Ans: D
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Application
Answer Location: Evidence-Based Management
Difficulty Level: Hard
AACSB Standards: Social responsibility
What is the first step managers need to take to use evidence to make better decisions leading to a positive outcome?
Asking the right questions
Acquiring evidence
Aggregating the data
Appraising the reliability of the evidence
Ans: A
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Comprehension
Answer Location: Evidence-Based Management
Difficulty Level: Easy
AACSB Standards: Social responsibility
Joe is a manager who uses a process of questioning every decision he and his team makes. This is also known as ______.
decisional thinking
disseminating information
objective thinking
critical thinking
Ans: D
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Comprehension
Answer Location: Critical Thinking
Difficulty Level: Easy
AACSB Standards: Social responsibility
Which of the examples below best describes a manager who has strong critical thinking skills and uses the rationality skill?
They do not immediately reject an unpopular idea.
They put their emotions aside and rely on reason.
They recognize when they are making personal assumptions.
They avoid quick judgments.
Ans: B
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Comprehension
Answer Location: Critical Thinking
Difficulty Level: Medium
AACSB Standards: Social responsibility
A manager who has the ability to recognize when they are making assumptions and decisions based on their own point of view is displaying the ______ skill of critical thinking.
self-awareness
discipline
judgment
honesty
Ans: A
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Comprehension
Answer Location: Critical Thinking
Difficulty Level: Easy
AACSB Standards: Social responsibility
In a recent performance review, many employees claimed that Larry was not very open-minded in his role as a manager. What could he work on to be more open-minded with his employees?
Weigh all the evidence before coming up with a solution
Act more decisive and not be manipulated by others
Recognize when his assumptions are getting in the way of ideas
Remain open to other ideas, or other viewpoints of his team members
Ans: D
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Application
Answer Location: Critical Thinking
Difficulty Level: Medium
AACSB Standards: Social responsibility
A manager uses ______ to help them apply scientific knowledge to questions or problems that they are experiencing and help identify the problem and develop solutions.
analytics
self-awareness
change behavior
critical thinking
Ans: A
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Comprehension
Answer Location: Analytics
Difficulty Level: Medium
AACSB Standards: Social responsibility
Managers need to understand evidence-based management and apply ______ to solve problems in their organizations and use analytics to make decisions.
systems thinking
interpersonal role management
critical thinking skills
team learning
Ans: C
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Application
Answer Location: Managerial Implications
Difficulty Level: Medium
AACSB Standards: Social responsibility
True/False
A manager who is a critical thinker is best described as passive.
Ans: F
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Knowledge
Answer Location: Critical Thinking
Difficulty Level: Easy
AACSB Standards: Application of knowledge
Ryan is a manager who makes the right decisions and works with his team to carry them out appropriately. This makes Ryan an effective manager.
Ans: T
Learning Objective: 1.1: Define the concept of management.
Cognitive Domain: Comprehension
Answer Location: What Is Management?
Difficulty Level: Easy
AACSB Standards: Application of knowledge
Stacey wants to meet the goals of her organization. She works in the organizing function to set priorities for employee tasks and create overall timelines.
Ans: F
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Comprehension
Answer Location: The Management Process
Difficulty Level: Easy
AACSB Standards: Application of knowledge
A manager in the leading process manages their team in both day-to-day tasks and when there is a period of significant change.
Ans: T
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Comprehension
Answer Location: Leading
Difficulty Level: Easy
AACSB Standards: Application of knowledge
Theory X and Y is one of the earliest known and described management theories.
Ans: F
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Knowledge
Answer Location: A Brief History of Management Theory
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
Bill was concerned with the low productivity of his team on the assembly line. He decided to hire an external team to watch his workers on their line and noticed productivity increased but then decreased again once the team left. This is known as the Hawthorne effect.
Ans: T
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Comprehension
Answer Location: A Brief History of Management Theory
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
A manager who is an optimist most closely aligns with the theory Y style of management.
Ans: T
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Comprehension
Answer Location: Theory X and Theory Y
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
Tim believes that his work environment must be a place where employees have set goals and a predefined plan with how to reach these goals. This is in alignment with the goals and beliefs of a learning organization.
Ans: F
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Comprehension
Answer Location: The Learning Organization
Difficulty Level: Medium
AACSB Standards: Group and individual behaviors
One example of a learning organization is CEOs who hold public quarterly meetings with employees to share their overall vision of the future, which encourages employees to try new things.
Ans: T
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Comprehension
Answer Location: The Learning Organization
Difficulty Level: Medium
AACSB Standards: Group and individual behaviors
Rich is a manager who always shares information and ideas with his team, and his team sees him as a leader and someone who believes in them. This is an example of an informational role of management.
Ans: F
Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.
Cognitive Domain: Comprehension
Answer Location: Interpersonal Roles
Difficulty Level: Medium
AACSB Standards: Group and individual behaviors
A manager who doesn’t like to take risks to make a change in his organization or use innovation to get ahead is lacking in task behavior.
Ans: F
Learning Objective: 1.5: Explain the three types of managerial behaviors.
Cognitive Domain: Comprehension
Answer Location: Managerial Behaviors
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
Lou inherited a problem when he took on a new management role. A previous manager in the same role completed research on the problem, but never made any changes. Using the evidence-based management approach, Lou first must ask questions to translate his problem into a question that can be answered.
Ans: T
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Application
Answer Location: Evidence-Based Management
Difficulty Level: Medium
AACSB Standards: Group and individual behaviors
An example of a critical thinking skill that is crucial to a manager’s success is the ability to be open-minded and always consider the different viewpoints of his team and be open to other ideas.
Ans: T
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Comprehension
Answer Location: Critical Thinking
Difficulty Level: Easy
AACSB Standards: Group and individual behaviors
Lee has always been an efficient manager. An example of his efficiency is when he changed his process and had his team produce a product that resulted in hundreds of pounds more of wasted scraps and resources.
Ans: F
Learning Objective: 1.1: Define the concept of management.
Cognitive Domain: Comprehension
Answer Location: What Is Management?
Difficulty Level: Medium
AACSB Standards: Group and individual behaviors
A company needs to stay ahead of its competition. To do this, it must create a new product and invest in new technology to do this. The company compares the need with the resistance its employees will feel to learn the new technology. This is known as field theory.
Ans: T
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Application
Answer Location: Early Management Theories
Difficulty Level: Medium
AACSB Standards: Group and individual behaviors
Short Answer
Explain three things a manager of a sales team can do within the planning function with his team to meet an organizational sales goal of $10 million in sales this year.
Ans: Answers should include but are not limited to communicating, checking in on the sales team progress, discussing objectives with employees, setting priorities, and timelines.
Learning Objective: 1.2: Explain the management process: planning, organizing, leading and controlling.
Cognitive Domain: Application
Answer Location: Planning
Difficulty Level: Hard
AACSB Standards: Interpersonal relations and teamwork | Analytical thinking
Even though the management process is made up of four commonly accepted processes, briefly describe a situation where the leading process is the most important process. What would you do as a leader to manage your team?
Ans: Answers should include a situation, and how the leading process was used to motivate employees in either daily tasks or through a period of change. It can also include the importance of one-on-one attention.
Learning Objective: 1.2: Explain the management process: planning, organizing, leading and controlling
Cognitive Domain: Application
Answer Location: Leading
Difficulty Level: Hard
AACSB Standards: Interpersonal relations and teamwork | Analytical thinking
Explain the difference between a manager who has theory X with one who has theory Y by showing three examples of what each manager might say about an employee.
Ans: Theory X leaders assume that people do not want to work and are lazy, while theory Y assumes that people are motivated to work and enjoy working. Comments should reflect these two thoughts.
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Application
Answer Location: Theory X and Theory Y
Difficulty Level: Hard
AACSB Standards: Interpersonal relations and teamwork | Analytical thinking
A new employee walks into a company for their first day. Identify three different things that this employee would see or hear that signifies this company is a learning organization, based on the five disciplines found in learning organizations.
Ans: Answers would include three of the five disciplines in learning organizations: personal mastery, mental models, building shared vision, team learning, and systems thinking.
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Analysis
Answer Location: The Learning Organization
Difficulty Level: Hard
AACSB Standards: Interpersonal relations and teamwork | Analytical thinking
Describe how an organization can work together to achieve both efficiency and effectiveness using a concrete example or situation.
Ans: Answers should include how efficiency is maximizing an organization’s resources and using them cost-effectively. Effectiveness is a typical top management concern and helps achieve the goals of the organization.
Learning Objective: 1.1: Define the concept of management.
Cognitive Domain: Analysis
Answer Location: What Is Management?
Difficulty Level: Medium
AACSB Standards: Interpersonal relations and teamwork | Analytical thinking
Describe disruptive change in your own words using a real-life example. What was the disruptive change? Explain how the company did or did not overcome the change.
Ans: Answers should include an example in which a company experienced a challenge and made internal changes in order to overcome them or did not overcome the challenge.
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Analysis
Answer Location: Disruptive Change
Difficulty Level: Hard
AACSB Standards: Application of knowledge
Compare an interpersonal managerial role with an informational managerial role. How does the manager differ with each role?
Ans: Answers include that in an interpersonal role, a manager is thought to be a leader, figurehead, or liaison. In an informational managerial role, managers collect information and bring it back to their groups to build knowledge and skills.
Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.
Cognitive Domain: Analysis
Answer Location: Managerial Roles
Difficulty Level: Hard
AACSB Standards: Interpersonal relations and teamwork | Application of knowledge
An emergency room manager knows that a hospital in a neighboring town is closing. Which managerial behavior should this manager use to address the changes that the employees of this emergency room may soon face? Briefly explain your decision.
Ans: Answers should include examples from either the task, relations, or change behavior, and why. Although no answer is wrong using any of these behaviors, the behavior must be backed up with a solid explanation.
Learning Objective: 1.5: Explain the three types of managerial behaviors.
Cognitive Domain: Application
Answer Location: Managerial Behaviors
Difficulty Level: Hard
AACSB Standards: Interpersonal relations and teamwork
List three separate examples of how a manager would apply critical thinking skills while working with their team to solve a problem. Explain why critical thinking is important in a managerial role.
Ans: The five types of critical thinking skills are grouped by rationality, self-awareness, honesty, open-mindedness, discipline, and judgment. Students should provide specific examples of critical thinking skills and provide their opinion of why critical thinking is important.
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Analysis
Answer Location: Critical Thinking Skills
Difficulty Level: Hard
AACSB Standards: Interpersonal relations and teamwork
The first three steps of using sources of evidence in decision-making are asking, acquiring, and appraising. List one example of each step for a manager who needs to decide to keep or retire a well-loved but underperforming product.
Ans: For the asking step, students would include a question relative to this situation. Then they would acquire the information for why this product is underperforming and seek actual evidence or data. Finally, appraising the information would include looking at the sources of information and determining how relevant or accurate they are.
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Analysis
Answer Location: Evidence-Based Management
Difficulty Level: Hard
AACSB Standards: Systems and processes in organizations
Essay
The textbook focused on three skills (evidence-based management, critical thinking, and analytics) managers need to be successful today. Pick the skill you think would be most beneficial to a manager of a software company looking to increase employee engagement with multiple products being released quarterly, and provide at least three reasons backing up your selection.
Ans: The student should select one of the three skills (evidence-based management, critical thinking, or analytics) and provide three examples of this skill in action at a software company. For evidence-based management, reasons can include internal and external data to drive productivity. Those students who write about critical thinking will include how to think through a problem to come to a solution. Finally, students who pick analytics may focus on the importance of software releases to fix known issues, or how use of their software is decreasing due to a decrease in customer satisfaction.
Learning Objective: 1.6: Define the three skills managers need to be successful today.
Cognitive Domain: Analysis
Answer Location: Skills Managers Need Today
Difficulty Level: Hard
AACSB Standards: Interpersonal relations and teamwork
Compare one of the four functions of management (planning, organizing, controlling, leading) that you feel your management style most closely aligns with and the style that is hardest for you. Include at least three comparisons.
Ans: Answers will vary.
Learning Objective: 1.2: Explain the management process: planning, organizing, leading, and controlling.
Cognitive Domain: Analysis
Answer Location: The Management Process
Difficulty Level: Hard
AACSB Standards: Interpersonal relations and teamwork
Explain sustainability in your own words and describe why this is a more recent, but important management theory.
Ans: Although answers will vary, students’ answers should focus on how it is important for companies to consider their impact on the environment, economy, and social well-being.
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Analysis
Answer Location: Sustainability
Difficulty Level: Hard
AACSB Standards: Interpersonal relations and teamwork | Ethical understanding and reasoning
Describe a real or hypothetical situation in which a challenging situation turned positive due to the Hawthorne effect. What was the outcome?
Ans: Answers will vary, but situations should describe how an issue or problem was discovered, yet when employees knew they were being watched or evaluated, their attitude and performance changed for the better.
Learning Objective: 1.3: Trace the development of management theory, noting key milestones for each decade.
Cognitive Domain: Analysis
Answer Location: Early Management Theories
Difficulty Level: Hard
AACSB Standards: Interpersonal relations and teamwork | Ethical understanding and reasoning
Managers wear a lot of different hats and play different roles within their organization. Some argue that interpersonal roles are the hardest for managers to achieve. Which managerial role (interpersonal, informational, or decisional) would be hardest for you to master as a new manager and what steps could you take to improve your skills in this role? Provide a minimum of three examples.
Ans: Although answers will vary, students should highlight how interpersonal roles are not always learned behaviors and instead are personality-based. Not all managers can be immediate leaders in their organizations, but they can use other skills to work on and improve this behavior.
Learning Objective: 1.4: Demonstrate understanding of managerial roles by providing examples.
Cognitive Domain: Analysis
Answer Location: Managerial Roles
Difficulty Level: Hard
AACSB Standards: Interpersonal relations and teamwork | Ethical understanding and reasoning
