- Effective diversity management should encompass which four principles:
- Vision, integrity, drive and appreciation
- Ethics, fairness, manners and creativity
- Vision, ethics, respect and creativity
- Creativity, humor, goal orientation and respect
Ans: C
Cognitive Domain: Knowledge
Answer Location: Introduction and Conceptual Framework
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- Which of the following is not one of the four classes of a good manager according to the Chinese tradition?
- Scholars
- Merchants
- Farmers
- Tradesmen
Ans: D
Cognitive Domain: Knowledge
Answer Location: Intoduction and Conceptual Framework
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- Which of these principles/qualities are included in laying the groundwork for sound diversity management ?
- Ambition
- Humor
- Adaptability
- Humanity
Ans: A
Cognitive Domain: Comprehension
Answer Location: Introduction and Conceptual Framework
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- According to Chinese ancient wisdom, how many classes of human beings exist:
- Ten
- Four
- Six
- One
Ans: B
Cognitive Domain: Knowledge
Answer Location: Introduction and Conceptual Framework
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- The composition of today’s workforce is changing due to:
- Immigration
- Fertility rates
- Interracial marriage
- Increased longevity
Ans: A
Cognitive Domain: Knowledge
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Easy
AACSB Standard: Contexts of organizations in a global society
- John is a new manager at a multinational company. He would like to help his company increase their revenues over last year’s performance.His company is headquartered in the United States with main offices in Japan, China, South America, and Canada. As a manager of a diverse set of employees what can John do to help his people excel?
- Establish a single culture and tell everyone to follow it
- Find a way to make the differences a virtue
- Encourage like groups to associate together
- Assign employees to homogeneous work teams
Ans: B
Cognitive Domain: Application
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- Joe and Bob are both regional managers with the ABC company whose central corporate office is in Texas. They both have developed great new capabilities for their market and will implement them as soon as headquarters approves. Joe and Bob are employees of what kind of corporation?
- Multinational
- Global
- National
- International
Ans: A
Cognitive Domain: Comprehension
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- Susan is the CEO of a large corporation and she has decided to grow her company and start selling her products and services globally. Her plan is to establish offices in Spain, Italy, and Germany and relocate her senior executives to each of those markets so that they can run the business from there. What type of corporation is Susan establishing?
- Global
- Multinational
- Transnational
- International
Ans: D
Cognitive Domain: Comprehension
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- Bartlett and Ghoshal (1989) offer a framework for corporate cultures relevant to global workplace diversity. Inclusive in their typology are what kind of corporations?
- National
- Global
- Transnational
- Pan national
Ans: B
Cognitive Domain: Knowledge
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- Which type of corporation strives for efficiency across all of its markets and treats the world market as an integrated whole?
- Global
- National
- International
- Multinational
Ans: A
Cognitive Domain: Comprehension
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- Successful management of today’s increasingly diverse workforce is among the most important global challenges faced by:
- Corporate Leaders
- Community leaders
- International legislators
- Political leaders
Ans: A
Cognitive Domain: Knowledge
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Easy
AACSB Standard: Contexts of organizations in a global society
- What type of company has its central corporate office making dominant decisions, though each national or regional operation has some autonomy in business decision-making? These companies also develop strategic capabilities that allow them to be sensitive and responsive to differences in national environments around the world.
- Global Companies
- International Corporations
- Multinational Companies
- National Companies
Ans: C
Cognitive Domain: Comprehension
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- In the context of the globalized economy, most large companies fall into what category?
- Global Companies
- International Corporations
- National Companies
- Multinational Companies
Ans: D
Cognitive Domain: Knowledge
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Easy
AACSB Standard: Contexts of organizations in a global society
- The composition of the workforce continues to change. As a result, what is there a growing demand for ?
- Equal rights
- Tolerance
- Humanity
- Separation
Ans: A
Cognitive Domain: Comprehension
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- Most large corporations outside of their national borders. For corporations that are not multinational or international, who do they rely on to sell to customers beyond their borders ?
- Employees on travel
- Vendors
- Telephone centers
- Online sales
Ans: B
Cognitive Domain: Knoweldge
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- What is the determinant that marks the difference between MNCs that are able to leverage national differences as a virtue rather than an hindrance in handling local-global tensions?
- Size of the company
- Conservatism of views
- Specific strategies employed
- Visionary leader
Ans: C
Cognitive Domain: Comprehension
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- Which category of companies is characterized by an organization culture which is primarily influenced by the home country?
- International
- Multinational
- Global
- National
Ans: A
Cognitive Domain: Comprehension
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- As a first step to utilizing diversity what must companies do ?
- Establish policies
- Learn the human side
- Train managers
- Foster team building
Ans: B
Cognitive Domain: Comprehension
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- There are three unique corporate cultures relevant to global workforce diversity. The first is international corporations, the second is multinational corporation’s. What is the third corporate culture?
- Global
- National
- Transnational
- Pan national
Ans: A
Cognitive Domain: Knowledge
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Easy
AACSB Standard: Contexts of organizations in a global society
- Homogeneous societies have historically been resistant to migration, why now are many becoming more accepting?
- In order to attract higher skilled labor
- Border protection has become too hard to police
- To maintain current working age population levels
- More job opportunities are available
Ans: C
Cognitive Domain: Comprehension
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- Countries faced with signficant decreases in their working age population will need to :
- Expand the working age to employ more workers younger than 15
- Increase the countries population through immigration
- Incentivize citizens to have more children
- Accept the reality that they will no longer be as competitive in the global economy
Ans: B
Cognitive Domain: Comprehension
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- Global economic trends have included both opportunities and hardships for organizations. What were the effects of decreases in the demands for multinational workers during the global economic downturn ?
- Company profits were reduced
- Many immigrants were displaced from their jobs
- Organizations stopped hiring foreign workers
- Skilled workers took job as unskilled labor
Ans: B
Cognitive Domain: Comprehension
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- Many United Nations member countries are opening up their borders and welcoming hundred thousands immigrants every year. What problem are they trying to solve ?
- Sustaining adequate levels of working age populations
- Replacing citizens who chose to migrate elsewhere
- To satisfy demands for higher skilled labor
- To satisfy demands for higher unskilled labor
Ans: A
Cognitive Domain: Comprehension
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- Many developing countries have experienced increases in their young adult population. What factors have led to this phenomenon ?
- Increased marriages
- Public health knowledge
- Greater unemployment
- Influx of younger immigrants
Ans: B
Cognitive Domain: Knowledge
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- Through the 1980’s and into the 21st century, women have been motivated to independently migrate. What factors contributed to this ?
- Career pursuit ; increased opportunities
- Economic growth ; labor market changes
- Opportunity to travel ; economic growth
- Social networking; marriage opportunities
Ans: B
Cognitive Domain: Comprehension
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- As a result of increased heterogeneity in the workforce many organizations must find ways to deal with new organization dynamics. What major issue confronts most organizations dealing with increasing heterogeneity?
- Hostile intergroup relations
- Interracial marriages among employees
- In groups and out groups
- Barriers to job opportunities
Ans: A
Cognitive Domain: Comprehension
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- In Germany, Italy, Japan and the Russian Federation. What does the UN project will happen to the working age population ,people between the ages of 15 to 64?
- Grow
- Decline
- Stay the same
- They are not sure
Ans: B
Cognitive Domain: Knowledge
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Easy
AACSB Standard: Contexts of organizations in a global society
- At the national level in most of the world, what is the most important human component of diversity?
- Immigrants
- Young people
- Women
- Gender identity
Ans: C
Cognitive Domain: Comprehension
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- The experience of feeling socially excluded in the workplace palys a critical role in employee satsifaction and turnover. What can organizations do to combat exclusion ?
- Organize social gatherings
- Celebrate multicultural holidays
- Flatten out perceived status levels among groups
- Create employee affinity groups
Ans: C
Cognitive Domain: Comprehension
Answer Location: Diversity and Exclusion: A Critical Workforce Problem
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- Different regions of the world often use different terminology and have a different focus on diversity depending on their world view. In North America the focus is on diversity of the workforce, what focus has Europe had?
- Immigration
- Gender roles
- Anti discrimination and fairness
- Demography of the workforce
Ans: A
Cognitive Domain: Comprehension
Answer Location: Diversity and Exclusion: A Critical Workforce Problem
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- John was an eager new regional manager in Eagle Inc, a global manufacturing company. His first day arriving at his regional office he called all of his employees together and shared with them how important it was to him that all employees felt included and valued in the organization. He explained that starting immediately, all employees would have greater access to the corporations information. Additionally he encouraged everyone to form networking and affinity groups to build connections with their coworkers. What else should John do to enhance inclusion?
- Include “inclusion” as a performance element for his supervisors
- Establish an ‘Office of Inclusion’
- Require mandatory attendance at all office parties
- Involve employees in the decision-making process
Ans: D
Cognitive Domain: Application
Answer Location: Diversity and Exclusion: A Critical Workforce Problem
Difficulty Level: Hard
AACSB Standard: Managing in a global context
- What consequences do individuals with employer-perceived membership in a disfavored identity group experience?
- Exclusion from corporate events
- Exclusion from job opportunities
- Exclusion from holiday parties
- Exclusion from training opportunities
Ans: B
Cognitive Domain: Comprehension
Answer Location: Diversity and Exclusion: A Critical Workforce Problem
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- What are the effects that research on organizational demography report for individuals with “minority” status in the organization?
- Depression
- Increased turnover intentions
- Lack of personal efficacy in team and one-on-one relationships
- Poor performance appraisals
Ans: C
Cognitive Domain: Comprehension
Answer Location: Diversity and Exclusion: A Critical Workforce Problem
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- What debates have been triggered among European countries as a result of increased movement of individuals and groups across national boundaries ?
- The economic burden of immigration
- The need for language training
- The need for new immigration laws
- The multicultural nature of their societies
Ans: D
Cognitive Domain: Knowledge
Answer Location: Diversity and Exclusion: A Critical Workforce Problem
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- Social psychological theories regarding diversity ; social identity and intergroup relations have been developed primarily in which two regions?
- North America ; South America
- North America ; Western Europe
- Europe ; North America
- Eastern Europe ; North America
Ans: A
Cognitive Domain: Knowledge
Answer Location: Diversity and Exclusion: A Critical Workforce Problem
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- Within the organizational context, the inclusion-exclusion construct is a continuum which includes:
- Participation in decision-making ; access to organization performance info ; career promotion opportunities
- Inclusion in organization processes ; connectedness to coworkers ; participation in decision-making
- Inclusion in financial decision-making ; inclusion in profit sharing ; access to organization performance information
- Inclusion in important workplace interactions ; participation in informal interaction networks ; inclusion in organization processes
Ans: B
Cognitive Domain: Knowledge
Answer Location: Diversity and Exclusion: A Critical Workforce Problem
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- Which of the following is not an activity representative of an inclusive workplace model?
- Coordinates affinity group meetings and networking events
- Values and utilizes individual and intergroup differences within its workforce
- Cooperates with and contributes to its surrounding community
- Alleviates the needs of disadvantaged groups in its wider environment
Ans: A
Cognitive Domain:
Answer Location: The Inclusive Workplace Model
Difficulty Level:
AACSB Standard:
- What types of things did the Hai Ha-Kotobuki company do to accomodate their employees and foster an inclusionary workplace?
- Implemented flexible work conditions for HIV staff
- Educated employees on health related issues
- Increased health care coverage for HIV staff
- Encouraged community involvment in HIV prevention campaigns
Ans: A
Cognitive Domain: Knowledge
Answer Location: The Inclusive Workplace Model
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- Inclusionary corporate practices constitute good business and benefits. Which of the benefits are supported by research evidence?
- Cost savings due to increased employee satisfaction
- Industry recognition as a best place to work
- Improved productivity
- Higher quality candidates compete for job opportunities
Ans: C
Cognitive Domain: Knowledge
Answer Location: The Inclusive Workplace Model
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- What value framework is the inclusive workplace model based on?
- pluralistic
- humanistic
- cognitive
- none of the above
Ans: A
Cognitive Domain: Knowledge
Answer Location: The Inclusive Workplace Model
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- What actions did The Port Authority of New York engage in that was an example of their acknowledgement of their responsibility to the wider community ?
- Implemented the Operation Alternative program
- Kept the transportation-related facilities clean
- Instructed the police to remove all homeless people from the terminals
- Established additional bathroom facilities with showers to promote better cleanliness
Ans: A
Cognitive Domain: Comprehension
Answer Location: Box 1.2
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- How does The Delta Cafes Group (Case Example – 1.3) view their workforce ?
- A disposable labor force
- An upwardly mobile labor force
- An uneducated, unskilled labor force
- A skilled labor force
Ans: B
Cognitive Domain: Knowledge
Answer Location: Box 1.3
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- The LaSiembra Co Op (Case Example – 1.4) is a great example of an inclusionary workplace. What founding principle(s) helped them to achieve this reputation ?
- Fair wages and working conditions
- A tradition of having multicultural celebrations
- Allowed employees time off to celebrate personal religious holidays
- Members of traditionally disadvantaged groups were given extra consideration for promotion opportunities
Ans: A
Cognitive Domain: Knowledge
Answer Location: Box 1.4
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- What is the desired outcome of good diversity management?
- Happy employees
- Greater business profits
- Successful and seamless inclusion
- Multilingual workforce
Ans: C
Cognitive Domain: Comprehension
Answer Location: Conceptual Framework and Organization of the Book
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- What does this text offer to managers who want to create an inclusive organization culture?
- Diversity definition
- Cross cultural understanding
- Business strategies
- Practical guidelines
Ans: D
Cognitive Domain: Comprehension
Answer Location: Conceptual Framework and Organization of the Book
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- Where should today’s global businesses focus their primary efforts of diversity?
- Righting past wrongs
- Managing a hetereogenenous workforce
- Addressing under representation of specific groups
- Managing conflict as a result of a diverse workgroup
Ans: B
Cognitive Domain: Comprehension
Answer Location: Summary and Conclusion
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- In order for diversity programs not to be fleeting trends, what foundation is necessary ?
- Strong legislation; proactive public policy
- Ethical practices ; short term organizational changes
- Financial goals ; practical benefits
- All of the above
Ans: A
Cognitive Domain: Comprehension
Answer Location: Summary and Conclusion
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- In addition to removing barriers what else do organizations need to do to alleviate both social and economic tensions in society?
- Increase employees economic purchasing power
- Create more jobs for disavantaged citizens
- Have diversity celebrations in the community
- Actively encourage participation of members of diverse groups
Ans: D
Cognitive Domain: Application
Answer Location: Summary and Conclusion
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- In the inclusive workplace model what is an organization’s responsibility in regards to the local community ?
- Active participation and cooperation in the community
- Occaisional support of community activities if time is available
- The organization and community do not need interaction
- They only need to participate in state and federal sponsored community programs
Ans: A
Cognitive Domain: Comprehension
Answer Location: Summary and Conclusion
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- Equal Employment Opportunity (EEO) legislation means:
- Companies need to take positive steps to ensure a balanced racial and ethnic workforce
- It is against the law to discriminate in hiring among applicants for employment
- Companies are proactive and aim to achieve a diverse and heterogeneous workforce that values employee differences
- Companies contribute to local as well as global community
Ans: B
Cognitive Domain: Comprehension
Answer Location: Summary and Conclusion
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
True/False
- The composition of today’s workforce is dramatically changing
Ans: True
Cognitive Domain: Knowledge
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- International corporations encourage their regional markets to develop capabilities that are responsive to their local market.
Ans: False
Cognitive Domain: Comprehension
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- The problems of managing today’s diverse workforce do not stem form the heterogeneity of the workforce itself.
Ans:True
Cognitive Domain: Comprehension
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- In global companies the central corporate office still has the dominant decision-making power.
Ans: False
Cognitive Domain: Knowledge
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- Soliciting input from employees with different backgrounds and life experiences positively impact the companies external outputs and internal processes.
Ans: True
Cognitive Domain: Knowledge
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- Women migrate autonomously in far less numbers than men.
Ans: False
Cognitive Domain: Knowledge
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Easy
AACSB Standard: Contexts of organizations in a global society
- Global legislative trends banning discrimination have required employers to provide designated groups a competitive advantage when seeking jobs.
Ans: True
Cognitive Domain: Knowledge
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- Unbalanced fertility rates in different regions of the world are projected to create unprecedented workforce tensions.
Ans: True
Cognitive Domain: Knowledge
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Easy
AACSB Standard: Contexts of organizations in a global society
- Historically, only a small proportion of women worked in the informal economy like agriculture.
Ans: False
Cognitive Domain: Knowledge
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Easy
AACSB Standard: Contexts of organizations in a global society
- Exclusion of underprivileged groups not only stunts the economic growth of these groups it also directly affects long-term corporate earnings.
Ans: True
Cognitive Domain: Comprehension
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- Workforce diversity literature and the diversity research field is fairly comprehensive with consistent frameworks and terminology addressing a variety of cultural contexts
Ans: False
Cognitive Domain: Knowledge
Answer Location: Diversity and Exclusion: A Critical Workforce Problem
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- Race, gender and social class are common determinants of exclusion across multiple cultures.
Ans:True
Cognitive Domain: Knowledge
Answer Location: Diversity and Exclusion: A Critical Workforce Problem
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- The inclusive workplace model suggest that corporations also have the responsibility to cooperate with and contribute to the local community.
Ans: True
Cognitive Domain: Knowledge
Answer Location: The Inclusive Workplace Model
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- Organizations should contribute to local communities if in return they are deriving profits from local institutions.
Ans: False
Cognitive Domain: Knowledge
Answer Location: The Inclusive Workplace Model
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- The focus on diversity in the global business today is due to civil right legislation and from business initiated affirmative action plans.
Ans: False
Cognitive Domain: Knowledge
Answer Location: Summary and Conclusion
Difficulty Level: Medium
AACSB Standard: Managing in a global context
Essay
- Worker migration and immigration are driving significant change in the composition of the workforce. What challenges/opportunities does this present for large corporations?
Ans: Possible challenges to be mentioned: demand for equal rights/treatment for all workers; work place conflicts due to differing values held by employees; wider range of services to take care of young through ol employees. Possible opportunities to be mentioned: more creativity used to solve organization’s problems; increased profitability; have a positive impact on both external outputs (products and customer service) and internal processes (company culture, management policies).
Cognitive Domain: Analysis
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Hard
AACSB Standard: Contexts of organizations in a global society
- Homogenous societies have become heterogeneous, what factors have lead to the irreversibilitity of this trend?
Ans: Possible key points to be included; globalization and the global economy; level of working age workforce populations in developing and non developing countries; immigration; fertility and mortality rates
Cognitive Domain: Analysis
Answer Location: The Challenge of Managing Diversity in a Global Context
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- What are the micro and macro impacts of women’s increased presence in the formal labor force?
Ans: Possible key points to be mentioned: affects family and community life; narrows the gender pay gap; increases women’s economic activity; redefines acceptable social roles for men and women
Cognitive Domain: Analysis
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- George is the CEO of Fallon Inc, a multinational corporation operating in several European and Asian countries. In the past few years George has noticed several demographic, economic and legislative trends, all of which have the potential of impactinghis company’s bottom line profits. George has decided not to react to these tredns and to leave his current policies in place. What challenges/consequences might George face by ignoring these trends.
Ans: Possible key points to be mentioned: intergroup conflicts among employees; limited access to potentially talented employees; vulnerable to expensive lawsuits or government sanctions; inability to communicate to all employees in a language they understand (this could affect safety, policy compliance, etc).
Cognitive Domain: Analysis
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Hard
AACSB Standard: Managing in a global context
- Global legislative trends banning discrimination have required employers to institute policies that ensure fair treatment of all employees. Give an example of one such policy and discuss what an organization must consider when implementing the policy.
Ans: An example may include: Employers are required to provide designated groups of applicants, such as racial and ethnic minorities and women, with a competitive advantage by actively recruiting them for open positions.
Cognitive Domain: Analysis
Answer Location: Tensions Posed by Global Workforce Trends
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- One of the most significant problems facing today’s diverse workforce is exclusion. What can a first line supervisor do to create an inclusive workplace?
Ans: Possible key points include: build information networks; encourage team membership where all employees are included; encourage all employees to be part of the decision-making process; link everyone to better job opportunites; fairly implement employment practices
Cognitive Domain: Application
Answer Location: Diversity and Exclusion: A Critical Workforce Problem
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- Social psychological theories regarding diversity, social identity and intergroup relations have primarily been developedonly in North America and Western Europe. How might this shape the development of resultant theories and frameworks for global diversity?
Ans: Possible key points include: since diversity is defined differently in different regions of the world, theorist may not be capturing the full range of factors associated with diversity; conceptual frameworks are dominated by a few cultural context; diversity measurement becomes difficult due to the use of different terminology around the world; not enough studies addressing real life organizations across different cultures
Cognitive Domain: Analysis
Answer Location: Diversity and Exclusion: A Critical Workforce Problem
Difficulty Level: Medium
AACSB Standard: Managing in a global context
- Gwen is a junior member of the Kaledioscope Corporation, a large global company operating in 28 countries around the globe. Gwen’s responsibilities include both business operations and human resources (HR) functions. She has observed that her organization could really grow if they had a stronger plan to leverage diversity. What business case can Gwen make to convince her CEO, CFO and fellow executives to invest in diversity management?
Ans: Key points from text: “The benefits include (a) cost savings due to lower turnover of employees, less absenteeism, and improved productivity; (b) winning the competition for talent by being more attractive to women, minority groups, and diverse workforce members; (c) driving business growth by leveraging the many facets of diversity, such as marketing more effectively to minority communities or to senior citizens; (d) improved corporate image with a positive impact on the company’s stock valuation; and (e) reaping the benefits of an increasingly global marketplace by employing workers from different nationalities in or outside their native countries”
Cognitive Domain: Analysis
Answer Location: The Inclusive Workplace Model
Difficulty Level: Medium
AACSB Standard: Contexts of organizations in a global society
- What are the key components of the inclusive workplace model?
Ans: The inclusive workplace is defined as one that: a) values and utilizes individual and intergroup differences within its workforce; b)cooperates with, and contributes to, its surrounding community; c) alleviates the needs of disadvantaged groups in its wider environment; d)collaborates with individuals, groups, and organizations across national and cultural boundaries
Cognitive Domain: Knowledge
Answer Location: The Inclusive Workplace Model
Difficulty Level: Easy
AACSB Standard: Managing in a global context
- Compare and contrast an inclusionary workplace vs an exclusionary workplace
Ans: Possible key points to be included; Inclusionary – values and utilizes individual differences; values and norms constantly modified to accommodate employees. Exclusionary – everyone needs to conform to preestablished values; mainstream group defines values and norms
Cognitive Domain: Analysis
Answer Location: The Inclusive Workplace Model
Difficulty Level: Medium
AACSB Standard: Managing in a global context
