1. Patient medical records are sometimes called:
A. Patient History
B. Documents
C. Charts
D. Patient Information
Patient medical records are sometimes called charts.
ABHES: 7.b
ABHES: 8.a
Blooms: Remember
CAAHEP: V.P.3
CAAHEP: V.P.4
CAHIIM: I.A.1
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.01
Topic: Tasks and Skills
2. The type of communication that is the most common and efficient mode of communication for many messages is:
A. Voice Mail
B. Written
C. Verbal
D. Electronic
Electronic communication is the most common and efficient mode of communication for many messages.
ABHES: 7.a
ABHES: 7.b
Blooms: Remember
CAAHEP: IV.C.9
CAAHEP: V.P.5
CAHIIM: I.B.1
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.01
Topic: Tasks and Skills
3. __________ in keyed information can have drastic effects on financial and medical information.
A. Patient documentation
B. Errors
C. Rumors
D. Consultations
Errors lead to misinformation, which can lead to mistreatment.
ABHES: 4.a
ABHES: 7.c
Blooms: Remember
CAAHEP: IV.P.8
CAHIIM: I.A.3
CAHIIM: I.B.3
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.01
Topic: Tasks and Skills
4. All students in an accredited medical assisting program are required to master __________ areas of competence.
A. 3
B. 4
C. 5
D. 6
All students in an accredited medical assisting program are required to master three areas of competence.
ABHES: 1.c
ABHES: 1.d
ABHES: 2.a
Blooms: Remember
CAAHEP: III.P.1
CAAHEP: IX.C.1
CAHIIM: I.A.1
CAHIIM: I.B.1
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.01
Topic: Tasks and Skills
5. How many types of math skills does the administrative medical assistant need?
A. 6
B. 5
C. 4
D. 3
The administrative medical assistant needs three types of math skills: addition, subtraction, and percentage calculations.
ABHES: 6.b
ABHES: 8.b.1
ABHES: 8.b.2
ABHES: 8.b.3
Blooms: Remember
CAAHEP: II.A.1
CAAHEP: II.A.2
CAAHEP: II.C.1
CAAHEP: II.C.2
CAAHEP: II.C.3
CAAHEP: II.C.4
CAAHEP: II.C.5
CAAHEP: II.C.6
CAAHEP: II.P.1
CAAHEP: II.P.2
CAAHEP: II.P.3
CAHIIM: I.D.1
CAHIIM: I.D.2
CAHIIM: I.D.4
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.01
Topic: Tasks and Skills
6. This type of scheduling is popular because of its ease of searching and time-saving convenience:
A. manual scheduling
B. electronic scheduling
C. wave-scheduling
D. open scheduling
Electronic scheduling is a popular feature because of its ease of searching and time-saving convenience.
ABHES: 7.a
ABHES: 7.b
ABHES: 7.c
Blooms: Remember
CAAHEP: V.C.11
CAAHEP: V.P.1
CAAHEP: V.P.2
CAAHEP: V.P.3
CAAHEP: V.P.4
CAAHEP: V.P.5
CAHIIM: I.B.1
CAHIIM: I.B.3
CAHIIM: I.C.1
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.01
Topic: Tasks and Skills
7. Which of these actions helps build goodwill between the patient and the physician?
A. Lifting patients' spirits
B. Paying the bill on time
C. Attending appointments as scheduled
D. Compliance with treatment plan
Lifting patients' spirits helps build goodwill between the patient and the physician.
ABHES: 5.a
ABHES: 5.b.1
ABHES: 5.b.2
ABHES: 5.b.3
ABHES: 5.e
Blooms: Remember
CAAHEP: IV.A.1
CAAHEP: IV.A.10
CAAHEP: IV.A.2
CAAHEP: IV.A.3
CAAHEP: IV.A.5
CAAHEP: IV.A.8
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.02
Topic: Administrative Medical Assisting Personal Attributes
8. Choose the most common place of employment for the administrative medical assistant:
A. Hospital
B. Schools
C. Physician practice
D. Emergency department
Physician practices are the most common place of employment for the administrative medical assistant.
ABHES: 1.a
ABHES: 1.b
Blooms: Remember
CAAHEP: IX.A.2
CAAHEP: IX.C.1
CAAHEP: IX.C.7
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.03
Topic: Employment Opportunities
9. A(n) __________ provides care during pregnancy and childbirth.
A. neurologist
B. nephrologist
C. obstetrician
D. gerontologist
An obstetrician provides care during pregnancy and childbirth.
ABHES: 1.b
Blooms: Remember
CAAHEP: IX.C.5
CAAHEP: IX.C.7
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.03
Topic: Employment Opportunities
10. A __________ investigates the causes of disease.
A. pathologist
B. dermatologist
C. gerontologist
D. pulmonologist
A pathologist investigates the causes of disease.
ABHES: 1.b
Blooms: Remember
CAAHEP: IX.C.5
CAAHEP: IX.C.7
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.03
Topic: Employment Opportunities
11. A(n) __________ maintains pain relief and bodily function stability during surgery.
A. pulmonologist
B. allergist
C. anesthesiologist
D. immunologist
An anesthesiologist maintains pain relief and bodily function stability.
ABHES: 1.b
Blooms: Remember
CAAHEP: IX.C.5
CAAHEP: IX.C.7
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.03
Topic: Employment Opportunities
12. The outward display of an employee's values and standards is defined as:
A. Personality
B. Beliefs
C. Morals
D. Work ethics
The outward display of an employee's values and standards is defined as work ethics.
ABHES: 4.e
ABHES: 4.g
Blooms: Remember
CAAHEP: IX.A.1
CAAHEP: IX.A.2
CAAHEP: IX.P.4
CAAHEP: X.P.1
CAAHEP: X.P.2
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
13. Physicians rank _____ as the most important employee trait.
A. Kindness
B. Accuracy
C. Promptness
D. Friendliness
Physicians rank accuracy as the most important employee trait.
ABHES: 11.b
ABHES: 4.e
ABHES: 4.f
Blooms: Remember
CAAHEP: IV.P.2
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
14. A thorough administrative medical assistant produces work that is _____.
A. Accurate
B. Neat, handwritten, and complete
C. Neat, accurate, and complete
D. Detailed and prompt
A thorough administrative medical assistant produces work that is neat, accurate, and complete.
ABHES: 11.b
ABHES: 4.e
ABHES: 4.f
Blooms: Remember
CAAHEP: IV.P.2
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
15. The __________ assistant is able to respond calmly to last-minute assignments to meet deadlines under pressure.
A. Flexible
B. Dependable
C. Friendly
D. Punctual
Flexibility is a key component when working within a medical office environment.
ABHES: 11.b
ABHES: 4.e
ABHES: 4.f
Blooms: Remember
CAAHEP: IV.C.13
CAAHEP: X.A.3
CAAHEP: X.C.1
CAAHEP: X.C.5
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
16. To take action independently is to show __________.
A. Managerial skills
B. Initiative
C. Commitment
D. Strength
To take action independently is to show initiative.
ABHES: 11.b
ABHES: 4.e
ABHES: 4.f
Blooms: Remember
CAAHEP: IV.C.13
CAAHEP: X.A.3
CAAHEP: X.C.2
CAAHEP: X.C.5
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
17. This is considered an aspect of self-motivation:
A. Alertness
B. Awareness
C. Promptness
D. Punctuality
Alertness is considered to be an aspect of self-motivation.
ABHES: 11.b
ABHES: 4.e
ABHES: 4.f
Blooms: Remember
CAAHEP: IV.C.13
CAAHEP: X.A.2
CAAHEP: X.A.3
CAAHEP: X.C.2
CAAHEP: X.C.5
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
18. The ability to speak and act considerately, especially in hard situations, is known as ______________.
A. Confidence
B. Tact
C. Pride
D. Memory
Tact involves speaking and acting considerately, especially in hard situations.
ABHES: 11.b
ABHES: 4.e
ABHES: 4.f
Blooms: Remember
CAAHEP: IV.C.13
CAAHEP: IX.A.2
CAAHEP: X.A.3
CAAHEP: X.C.2
CAAHEP: X.C.5
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
19. The AAMA requires CMAs to be re-certified how often?
A. every three years
B. every five years
C. every seven years
D. every ten years
The AAMA requires CMAs to be re-certified every five years.
ABHES: 1.c
ABHES: 4.f.1
ABHES: 4.g
Blooms: Remember
CAAHEP: IX.A.2
CAAHEP: IX.C.1
CAAHEP: IX.C.5
CAAHEP: IX.P.4
CAAHEP: IX.P.8
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.05
Topic: Professional Growth and Certification
20. AHIMA offers __________ certification exams in coding.
A. 2
B. 4
C. 3
D. 5
AHIMA offers three certification exams in coding: CCA, CCS, and CCS-P.
ABHES: 1.c
ABHES: 4.f.1
ABHES: 4.g
Blooms: Remember
CAAHEP: IX.A.2
CAAHEP: IX.C.1
CAAHEP: IX.C.5
CAAHEP: IX.P.4
CAAHEP: IX.P.8
CAHIIM: I.D.1
CAHIIM: I.D.2
CAHIIM: I.D.3
CAHIIM: I.D.4
CAHIIM: I.D.5
CAHIIM: I.D.6
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.05
Topic: Professional Growth and Certification
21. A certification exam to become a certified medical administrative specialist (CMAS) is offered through which organization?
A. AMT
B. AAMA
C. NCCT
D. MAERB
A certification exam to become a certified medical administrative specialist is offered through the AMT.
ABHES: 1.c
ABHES: 4.f.1
ABHES: 4.g
Blooms: Remember
CAAHEP: IX.A.2
CAAHEP: IX.C.1
CAAHEP: IX.C.5
CAAHEP: IX.P.8
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.05
Topic: Professional Growth and Certification
22. The core values of the IAAP include integrity, respect, adaptability, communication, and __________.
A. Courage
B. Dependability
C. Commitment
D. Cooperation
The core values of the IAAP include integrity, respect, adaptability, communication, and commitment.
ABHES: 1.b
ABHES: 1.c
Blooms: Remember
CAAHEP: IX.C.5
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.05
Topic: Professional Growth and Certification
23. When speaking with terminally ill patients, what types of topics should you discuss?
A. Past history
B. Future plans
C. Long-term topics
D. Short-term topics
When speaking with terminally ill patients, you should discuss short-term topics.
ABHES: 5.b.1
ABHES: 5.b.2
ABHES: 5.b.3
Blooms: Remember
CAAHEP: IV.A.1
CAAHEP: IV.A.2
CAAHEP: IV.A.5
CAAHEP: IV.C.1
CAAHEP: IV.C.7
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
24. Which of the following is a current preferred sign-in method?
A. First name only method
B. Label method
C. Marker method
D. Last name only method
The label method is a current preferred sign-in method.
ABHES: 4.b
ABHES: 7.c
Blooms: Remember
CAAHEP: IX.P.1
CAAHEP: IX.P.3
CAHIIM: I.B.1
CAHIIM: I.B.2
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
25. Identify the sole judge of what information is to be given to, or withheld from, the patient:
A. The office manager
B. The medical assistant
C. The administrative medical assistant
D. The doctor
The doctor is the sole judge of what information is to be given to or withheld from the patient.
ABHES: 4.b
ABHES: 7.c
Blooms: Remember
CAAHEP: IX.C.7
CAHIIM: I.B.2
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
26. __________ is the tendency to believe that one's own race or ethnic group is the most important and that some or all aspects of its culture are superior to those of other groups.
A. Ethnocentrism
B. Prejudice
C. Bias
D. Ego
Ethnocentrism is the tendency to believe that one's own race or ethnic group is the most important and that some or all aspects of its culture are superior to those of other groups.
ABHES: 4.g
ABHES: 5.a
ABHES: 5.e
Blooms: Remember
CAAHEP: IX.A.1
CAAHEP: IX.P.4
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
27. Hope worked as an administrative medical assistant but was dismissed from her position after numerous patients complained about how they were greeted. Hope claims that she always used an appropriate verbal greeting with each patient. Which of the following may have contributed to the miscommunication between Hope and the patients?
A. Lack of professional certification
B. Not enough reading material in the waiting area
C. Nonverbal facial expressions and tone of voice
D. Unorganized work area
Nonverbal facial expressions and tone of voice may have contributed to the miscommunication between Hope and the patients.
ABHES: 5.a
ABHES: 5.e
Blooms: Understand
CAAHEP: IV.C.1
CAAHEP: IV.C.2
CAAHEP: IV.P.11
CAHIIM: N/A
Difficulty: 3 Hard
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
28. During his first six months at a local physician's practice, Brian reorganized the schedule for all four of his providers. He used the office scheduling software program to manage the schedule and increased the office workflow, allowing time for more patient appointments. Which of the following was he demonstrating?
A. Tact
B. Ethnocentrism
C. Assertiveness
D. Efficiency
Brian was demonstrating efficiency.
ABHES: 7.b
ABHES: 8.b
ABHES: 8.d
Blooms: Understand
CAAHEP: V.A.2
CAAHEP: V.C.1
CAAHEP: V.C.11
CAAHEP: V.C.13
CAAHEP: V.C.2
CAAHEP: V.C.5
CAAHEP: VII.P.3
CAHIIM: I.A.1
CAHIIM: I.B.1
CAHIIM: I.B.2
CAHIIM: I.C.1
CAHIIM: I.C.6
Difficulty: 3 Hard
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
29. While searching online for a medical assistant position, Bailey noticed that several opportunities required CPC, RMA, or other current credentials. Which of the following key words or phrases could she use to search the Internet for the meaning of these terms?
A. Certification
B. Interpersonal relationship skills
C. Computer skills
D. Records management skills
While searching online for a medical coding position, Bailey should use the keyword or phrase "certification" to search the internet.
ABHES: 1.a
ABHES: 1.c
Blooms: Analyze
CAAHEP: IX.C.1
CAAHEP: IX.C.5
CAHIIM: N/A
Difficulty: 3 Hard
Est Time: 0-1 Minute
Learning Outcome: 01.05
Topic: Professional Growth and Certification
30. Scarlett would like to work in a medical-related administrative field but is not interested in working in a medical office. Which of the following would offer the best choice of a career for Scarlett?
A. Food management
B. Education
C. Home health sales
D. Education and home health sales
Education and home health sales would offer the best choice of a career for Scarlett who would like to work in a medical-related administrative field but is not interested in a medical office setting.
ABHES: 1.a
Blooms: Analyze
CAAHEP: IX.C.5
CAHIIM: N/A
Difficulty: 3 Hard
Est Time: 0-1 Minute
Learning Outcome: 01.03
Topic: Employment Opportunities
31. During her interview, Laurie stated that she has worked within the physical medical office setting and from the home setting using electronic health records programs. Her files show she received high evaluations and was frequently given more administrative authority. She had demonstrated competence in:
A. Communication skills within the team environment
B. Organizational skills
C. Computer skills
D. All of these are correct
Laurie had shown competence in communication skills within a team environment, organizational skills, and computer skills.
ABHES: 1.a
ABHES: 1.b
ABHES: 7.a
ABHES: 7.b
Blooms: Analyze
CAAHEP: IV.C.3
CAAHEP: IV.C.5
CAAHEP: V.P.1
CAAHEP: V.P.5
CAHIIM: I.A.1
CAHIIM: I.B.2
Difficulty: 3 Hard
Est Time: 0-1 Minute
Learning Outcome: 01.01
Topic: Tasks and Skills
32. After he finishes his shift at the Flatwoods Medical Clinic for Burned Children, Tyson volunteers his time with a local program for physically challenged children. Which of the following personal attributes is Tyson demonstrating most clearly?
A. Dependability
B. True and genuine liking of other individuals
C. Resourcefulness
D. Cheerfulness
Tyson demonstrated the personal attribute of true and genuine liking of other individuals in his volunteering for an organization to help people.
ABHES: 11.b
ABHES: 8.f
Blooms: Analyze
CAAHEP: IV.P.13
CAHIIM: N/A
Difficulty: 3 Hard
Est Time: 0-1 Minute
Learning Outcome: 01.02
Topic: Administrative Medical Assisting Personal Attributes
33. An administrative medical assistant should always be aware of the impression and professional image given by his or her actions and presentation because:
A. The physician and practice are represented through the administrative medical assistant
B. It is part of the job description
C. It may lead to an increase in salary or wages
D. None of these is correct
An administrative medical assistant should always be aware of the impression and professional image given by his or her actions and presentation because the physician and practice are represented through the administrative medical assistant.
ABHES: 11.b
ABHES: 8.f
Blooms: Remember
CAAHEP: IV.A.1
CAAHEP: IV.C.1
CAAHEP: IV.C.2
CAAHEP: IV.P.3
CAHEEP: IV.C.7
CAHIIM: N/A
Difficulty: 3 Hard
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
34. Dependability consists of _________ tasks on schedule, without complaining, and offering to assist others.
A. Finishing
B. Assigning
C. Ignoring
D. Assisting
Dependability consists of finishing tasks on schedule, without complaining, and offering to assist others.
ABHES: 11.b
Blooms: Remember
CAAHEP: IV.A.5
CAHIIM: N/A
Difficulty: 2 Medium
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
35. _______ means logically and systematically planning steps to accomplish a task.
A. Punctuality
B. Self-Motivation
C. Initiative
D. Problem-solving
Problem-solving means logically and systematically planning steps to accomplish a task.
ABHES: 11.b
Blooms: Analyze
CAAHEP: IV.A.5
CAHIIM: N/A
Difficulty: 2 Medium
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
36. ____________ is sensitivity to other people's feelings and situations.
A. Cheerfulness
B. Empathy
C. Thoroughness
D. Efficiency
Empathy is sensitivity to other people's feelings and situations.
ABHES: 11.b
Blooms: Remember
CAAHEP: IV.A.5
CAHIIM: N/A
Difficulty: 2 Medium
Est Time: 0-1 Minute
Learning Outcome: 01.02
Topic: Administrative Medical Assisting Personal Attributes
37. A(n) ___________ person believes that one's own race, ethnic group, and/or culture is superior to all others.
A. Inflexible
B. Ethnocentric
C. Deaf
D. Assertive
An ethnocentric person believes that one's own race, ethnic group, and/or culture is superior to all others.
ABHES: 4.g
ABHES: 5.a
ABHES: 5.e
Blooms: Remember
CAAHEP: IX.A.1
CAAHEP: IX.P.4
CAHIIM: N/A
Difficulty: 2 Medium
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
38. _______ is a trait that results in complete, neat, and correct tasks.
A. Thoroughness
B. Accuracy
C. Dependability
D. Efficiency
Thoroughness is a trait that results in complete, neat, and correct tasks.
ABHES: 4.g
ABHES: 5.a
ABHES: 5.e
Blooms: Analyze
CAAHEP: IX.A.1
CAAHEP: IX.P.4
CAHIIM: N/A
Difficulty: 2 Medium
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
39. ___________ is a certifying body that provides certification opportunities for medical coders.
A. AAMA
B. AAPC
C. AHIMA
D. Both AAPC and AHIMA
AAPC and AHIMA are certifying bodies that provides certification opportunities for medical coders.
ABHES: 1.b
Blooms: Remember
CAAHEP: IX.C.5
CAHIIM: N/A
Difficulty: 2 Medium
Est Time: 0-1 Minute
Learning Outcome: 01.05
Topic: Professional Growth and Certification
40. _________ is the indication given by certain associations that a person has met high standards and has achieved competency in the knowledge and tasks required.
A. Flexibility
B. Maturity
C. Certification
D. Graduation
Certification is a recognition given by associations that an individual has met high standards and has demonstrated competency in given knowledge and tasks.
ABHES: 1.b
Blooms: Remember
CAAHEP: IX.C.5
CAHIIM: N/A
Difficulty: 2 Medium
Est Time: 0-1 Minute
Learning Outcome: 01.05
Topic: Professional Growth and Certification
41. A(n) _________ person completes tasks with correctness and attention to detail.
A. Dependable
B. Accurate
C. Flexible
D. Empathetic
An accurate person completes tasks with correctness and attention to detail.
ABHES: 4.a
ABHES: 7.c
Blooms: Remember
CAAHEP: IX.C.14.k
CAAHEP: IX.P.7
CAHIIM: N/A
Difficulty: 2 Medium
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
42. ______ is a trait characterized by working independently and completing tasks without receiving specific direction.
A. Flexibility
B. Problem-Solving Ability
C. Punctuality
D. Initiative
Initiative is a trait characterized by working independently and offering to help others.
ABHES: 11.b
ABHES: 4.e
ABHES: 4.f
Blooms: Remember
CAAHEP: IV.P.2
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
43. _________ is the ability to speak and act considerately in various situations.
A. Tact
B. Assertiveness
C. Punctuality
D. Self-Motivation
Tact is the ability to speak and act considerately in various situations.
ABHES: 11.b
ABHES: 4.e
ABHES: 4.f
Blooms: Remember
CAAHEP: IV.P.2
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
44. The __________ Role Delineation Chart is a good reference source that identifies the skills, duties, and procedures that medical assistants are educated to perform.
A. AMT
B. AHIMA
C. AAMA
D. AAPC
The AAMA Role Delineation Chart is a good reference source that identifies the skills, duties, and procedures that medical assistants are educated to perform.
ABHES: 1.c
ABHES: 1.d
Blooms: Understand
CAAHEP: IX.A.2
CAAHEP: IX.C.1
CAAHEP: IX.P.2
CAAHEP: IX.P.4
CAHIIM: N/A
Difficulty: 2 Medium
Est Time: 0-1 Minute
Learning Outcome: 01.01
Topic: Tasks and Skills
45. __________ is the most common and efficient mode of communication for many messages.
A. Letters
B. Voicemail
C. Electronic Communication
D. Fax
Electronic communication is the most common and efficient mode of communication for many messages.
ABHES: 7.a
Blooms: Understand
CAAHEP: IV.C.9
CAAHEP: V.P.7
CAHIIM: I.B.1
Difficulty: 2 Medium
Est Time: 0-1 Minute
Learning Outcome: 01.01
Topic: Tasks and Skills
46. The administrative medical assistant plays an important role in ensuring that the medical office's procedures comply with __________ concerning patient's records.
A. State regulations
B. Federal regulations
C. HIPAA
D. All of these are correct
The administrative medical assistant plays an important role in ensuring that the medical office's procedures comply with all government regulations concerning patient's records.
ABHES: 11.b
ABHES: 4.d.1
ABHES: 4.g
ABHES: 7.c
Blooms: Remember
CAAHEP: IX.A.3
CAAHEP: IX.C.13.j
CAAHEP: IX.C.3
CAAHEP: IX.P.3
CAAHEP: IX.P.8
CAHIIM: I.B.2
CAHIIM: I.D.4
Difficulty: 2 Medium
Est Time: 0-1 Minute
Learning Outcome: 01.01
Topic: Tasks and Skills
47. A basic understanding of a variety of __________ and the ability to use computers with mastery are essential workplace skills.
A. Languages
B. Equipment
C. Technologies
D. Phones
A basic understanding of a variety of technologies and the ability to use computers with mastery are essential workplace skills.
ABHES: 7.b
Blooms: Remember
CAAHEP: V.P.6
CAHIIM: I.C.1
CAHIIM: I.C.6
Difficulty: 2 Medium
Est Time: 0-1 Minute
Learning Outcome: 01.01
Topic: Tasks and Skills
48. The use of __________ to communicate is as widespread as telephone communication.
A. E-mail
B. Letters
C. Pagers
D. Texting
The use of e-mail to communicate is as widespread as telephone communication.
ABHES: 7.a
Blooms: Remember
CAAHEP: V.P.7
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.01
Topic: Tasks and Skills
49. Excellent __________ skills often come from a genuine desire to work with people.
A. Data entry
B. Ethical
C. Interpersonal
D. Research
Excellent interpersonal communication skills often come from a genuine desire to work with people.
ABHES: 11.b
ABHES: 5.e
Blooms: Remember
CAAHEP: IV.A.2
CAAHEP: IV.C.1
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.01
Topic: Tasks and Skills
50. Looking directly at the patient and listening with attention are ways to communicate __________ of the person.
A. Acceptance
B. Frustration
C. Feelings
D. Negativity
Looking directly at the patient and listening with attention are ways to communicate acceptance of the person.
ABHES: 11.b
ABHES: 5.e
Blooms: Remember
CAAHEP: IV.A.2
CAAHEP: IV.C.1
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.02
Topic: Administrative Medical Assisting Personal Attributes
51. The five major categories of tasks performed by an administrative medical assistant are:
A. front desk, scheduling, janitorial duties, answering phones, sorting incoming mail
B. scheduling, answering phones, sorting mail, hiring personnel, greeting patients
C. front desk, scheduling, records management, administrative, and financial
D. scheduling, sorting mail, transcription, financial, and greeting patients
The five major categories of tasks performed by an administrative medical assistant are: front desk, scheduling, records management, administrative duties, and financial.
ABHES: 11.b
ABHES: 5.e
ABHES: 8.f
Blooms: Understand
CAAHEP: IV.A.3
CAAHEP: IV.C.2
CAAHEP: IV.C.3
CAAHEP: IV.C.4
CAAHEP: IV.P.11
CAHIIM: N/A
Difficulty: 2 Medium
Est Time: 0-1 Minute
Learning Outcome: 01.01
Topic: Tasks and Skills
52. Body posture, voice tonality, and facial expressions are a few examples of what type of communication?
A. Verbal
B. Interpersonal
C. Intrapersonal
D. Nonverbal
Our nonverbal communication style is important and includes things such as body posture, voice tonality, and facial expressions.
ABHES: 11.b
ABHES: 5.e
ABHES: 8.f
Blooms: Remember
CAAHEP: IV.A.3
CAAHEP: IV.C.1
CAAHEP: IV.C.3
CAAHEP: IV.C.4
CAAHEP: IV.P.11
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.01
Topic: Tasks and Skills
53. According to the U.S. Department of Labor, what three criteria are increasing the need for medical assistants?
A. advances in technology, aging population, and healthcare reform
B. aging population, healthcare reform, and coding
C. advances in technology, aging population, and coding
D. healthcare reform, decreasing population, and healthcare reform
Items fueling the rapid growth are advances in technology, an aging population, and healthcare reform.
ABHES: 1.a
ABHES: 1.d
Blooms: Remember
CAAHEP: IX.C.1
CAAHEP: IX.P.2
CAAHEP: IX.P.4
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.03
Topic: Employment Opportunities
54. Bob appears in the office and is not feeling well following surgery yesterday. As a medical assistant, Jose notices Bob in the waiting room and ask him if he would feel more comfortable lying down while he waits. What trait is this showing?
A. Cheerfulness
B. Communication skills
C. Organizational skills
D. Empathy
Traits needed to be a successful medical assistant spring from empathy, a sensitivity to the feelings and situations of other people.
ABHES: 5.c
ABHES: 8.f
ABHES: 9.j
Blooms: Analyze
CAAHEP: IV.A.1
CAAHEP: IV.C.14
CAAHEP: IV.P.13
CAAHEP: IV.P.2
CAHIIM: N/A
Difficulty: 2 Medium
Est Time: 0-1 Minute
Learning Outcome: 01.02
Topic: Administrative Medical Assisting Personal Attributes
55. Insurance companies consider claims that are correct and complete at the time of filing as
A. Credentialed claims.
B. Current claims.
C. Competent claims.
D. Clean claims.
Insurance companies and government health insurance programs must ensure that claims from healthcare providers are "clean claims" - in other words, the claim forms are correct and complete.
ABHES: 1.d
ABHES: 8.b
ABHES: 8.c
Blooms: Remember
CAAHEP: VI.P.2.b
CAAHEP: VII.A.1
CAAHEP: VII.C.9
CAAHEP: VII.P.3
CAHIIM: I.C.1
CAHIIM: I.C.2
CAHIIM: I.C.3
CAHIIM: I.C.4
CAHIIM: I.C.5
CAHIIM: I.D.2
CAHIIM: I.D.3
CAHIIM: I.D.4
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.03
Topic: Employment Opportunities
56. The ability to use knowledge, experience, and logic to reach a sound decision is a quality of
A. Good judgment.
B. Flexibility.
C. Efficiency.
D. Honesty.
The quality of good judgment involves the ability to use knowledge, experience, and logic to assess all the aspects of a situation in order to reach a sound decision.
ABHES: 11.b
ABHES: 8.f
Blooms: Remember
CAAHEP: IV.C.15
CAAHEP: IX.C.7
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
57. The quality that enables the physician to trust the administrative medical assistant at all times is
A. Good judgment.
B. Flexibility.
C. Efficiency.
D. Honesty.
Honesty is the quality that enables the physician to trust the medical assistant at all times.
ABHES: 1.d
ABHES: 11.b
ABHES: 8.f
Blooms: Remember
CAAHEP: IV.C.15
CAAHEP: IX.C.7
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
58. The quality of "being on time" is also called
A. Good judgment.
B. Flexibility.
C. Punctuality.
D. Self-motivation.
Being on time - punctuality - is important for the administrative medical assistant because of the physician's schedule and the need to complete routine duties before patients arrive.
ABHES: 1.d
ABHES: 11.b
ABHES: 8.f
Blooms: Remember
CAAHEP: IV.C.15
CAAHEP: IX.C.7
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
59. Unlike aggressiveness, this quality is the ability to step forward to make a point in a confident and positive manner.
A. Assertiveness
B. Tact
C. Self-motivation
D. Initiative
Assertiveness is always a positive force. It is unlike aggressiveness, which is a hostile and overbearing attitude.
ABHES: 1.d
ABHES: 11.b
ABHES: 8.f
Blooms: Remember
CAAHEP: IV.C.15
CAAHEP: IX.C.7
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
60. What organization promotes professional standards and growth for those who have a special interest in transcription and wish to be certified?
A. AMT
B. IAAP
C. AAMA
D. ADHI
ADHI offers the Certified Medical Transcriptionist (CMT) certification exam.
ABHES: 1.b
Blooms: Remember
CAAHEP: IX.C.5
CAHIIM: N/A
Difficulty: 2 Medium
Est Time: 0-1 Minute
Learning Outcome: 01.05
Topic: Professional Growth and Certification
61. An AMA should always be aware of the impression and professional image given by his or her actions and presentation because
A. The physician and practice are represented by the actions of their employees.
B. It is part of the job description.
C. It may lead to an increase in salary.
D. The patient will not come back unless the doctors requires them to.
Few professions are as highly respected as the medical profession, which has an image of health, cleanliness, and wholesomeness.
ABHES: 11.b
ABHES: 5.e
Blooms: Remember
CAAHEP: IV.A.10
CAAHEP: IV.A.3
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.04
Topic: Work Ethic and Professionalism
62. Which person is usually the first person encountered either by phone or in person and represents the office as a whole?
A. doctor
B. physician assistant
C. clinical medical assistant
D. administrative medical assistant
The administrative medical assistant is usually the first person the patient comes in contact with when making an appointment or going to the doctor's office.
ABHES: 1.d
ABHES: 11.b
ABHES: 5.c
ABHES: 5.e
ABHES: 8.f
Blooms: Remember
CAAHEP: IV.A.1
CAAHEP: IV.A.2
CAAHEP: IV.A.8
CAAHEP: IV.C.13
CAAHEP: IV.C.15
CAAHEP: IV.P.7
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
63. If you are not at the reception desk when a patient checks in, upon returning you should immediately
A. Ask the patient to take a seat.
B. Acknowledge the patient with a smile and a greeting.
C. Ignore the patient.
D. Complete the tasks you are working on.
If you are away from the desk when a patient arrives, acknowledge the patient with a smile and a greeting as soon as you return.
ABHES: 1.d
ABHES: 11.b
ABHES: 5.c
ABHES: 5.e
ABHES: 8.f
Blooms: Remember
CAAHEP: IV.A.1
CAAHEP: IV.A.2
CAAHEP: IV.A.8
CAAHEP: IV.C.13
CAAHEP: IV.C.15
CAAHEP: IV.P.7
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
64. You father (Dr. Bell) is a physician and you work as an administrative medical assistant in his office. Betty Smith is a new patient and you take her back to meet the doctor. The correct introduction would be:
A. "Betty, this is my dad"
B. "Betty, come on back"
C. "Ms. Smith, it is your turn"
D. "Ms. Smith, Dr. Bell is ready to see you now"
A physician may choose to establish a less formal tone in the office, but it is still a professional setting.
ABHES: 1.d
ABHES: 11.b
ABHES: 5.c
ABHES: 5.e
ABHES: 8.f
Blooms: Understand
CAAHEP: IV.A.1
CAAHEP: IV.A.2
CAAHEP: IV.A.8
CAAHEP: IV.C.13
CAAHEP: IV.C.15
CAAHEP: IV.P.7
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
65. David comes into the office to see the doctor, and you have a common interest in hockey. David asks you to attend the next game with him. What should you do is this situation?
A. Go to the hockey game because it is after hours
B. Tell the doctor
C. Check the office policy and discuss the situation with your employer
D. Ask other staff members what they think
Under no circumstances should you make a social engagement with a patient without first checking office policy.
ABHES: 1.d
ABHES: 11.b
ABHES: 5.c
ABHES: 5.e
ABHES: 8.f
Blooms: Understand
CAAHEP: IV.A.1
CAAHEP: IV.A.2
CAAHEP: IV.A.8
CAAHEP: IV.C.13
CAAHEP: IV.C.15
CAAHEP: IV.P.7
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
66. When conversing with patients, it is not appropriate to discuss what topic?
A. weather
B. religion
C. sports
D. local events
Try to avoid controversial subjects, such as politics or religion.
ABHES: 11.b
ABHES: 5.e
ABHES: 8.f
Blooms: Remember
CAAHEP: IV.A.4
CAAHEP: IV.A.8
CAAHEP: IV.A.9
CAAHEP: IV.C.13
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
67. Mrs. Smale comes into the office and is angry about a bill she received in the mail and is yelling at you. How should you handle the situation?
A. Tell the patient that she is wrong about the error
B. Remain calm and courteous
C. Ask the patient to take a seat
D. Tell her that until she calms down you will not speak with her
The medical assistant must remain calm and courteous when dealing with angry patients.
ABHES: 11.b
ABHES: 5.a
ABHES: 5.c
ABHES: 5.e
ABHES: 8.f
Blooms: Understand
CAAHEP: IV.A.1
CAAHEP: IV.A.10
CAAHEP: IV.A.2
CAAHEP: IV.A.3
CAAHEP: IV.A.8
CAAHEP: IV.C.1
CAAHEP: IV.C.2
CAAHEP: IV.C.3
CAAHEP: IV.C.4
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
68. When patients are leaving your office, it is a good idea to call them by name and extend a good-bye so that they are more likely to
A. Leave the office on a negative note.
B. Remember your name.
C. Refer other patients to your practice.
D. It is not necessary to acknowledge patients when they exit your office.
A patient who leaves the office on a positive note may tell others about a good experience with the staff.
ABHES: 11.b
ABHES: 8.f
Blooms: Remember
CAAHEP: IV.A.3
CAAHEP: IV.C.14
CAAHEP: IV.C.5
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
69. A healthcare provider who releases information about a patient, without proper consent, has violated
A. Confidentiality.
B. Integrity.
C. Personal Ethics.
D. Tact.
A doctor who gives information about a patient without a patient's permission, except to another doctor, can be prosecuted under the law because they did not maintain confidentiality.
ABHES: 1.d
ABHES: 11.b
ABHES: 4.b
ABHES: 4.g
ABHES: 7.c
Blooms: Remember
CAAHEP: IX.C.2
CAAHEP: IX.C.3
CAAHEP: IX.P.1
CAAHEP: IX.P.3
CAAHEP: IX.P.8
CAHIIM: I.B.2
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
70. If your office has a sign-in sheet and you leave this sign-in information to be viewed by others, you are violating
A. HIPAA.
B. AHIMA.
C. Etiquette.
D. Empathy.
Leaving information available to be viewed by others is a violation of HIPAA.
ABHES: 11.b
ABHES: 4.b
ABHES: 7.c
Blooms: Remember
CAAHEP: IX.C.3
CAAHEP: IX.P.1
CAAHEP: IX.P.3
CAAHEP: IX.P.8
CAAHEP: V.C.3
CAAHEP: V.P.1
CAHIIM: I.B.2
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
71. When using a hardcopy paper chart, where should you place it?
A. In the patient's room so it is ready for the doctor
B. Outside the patient's room where the doctor can identify the patient
C. Outside the patient's room with the chart turned around so you cannot identify the patient
D. There are no rules about where to put a patient's chart
A very simple solution is to turn the chart around, so that the name and any other medical information are not exposed.
ABHES: 11.b
ABHES: 4.b
ABHES: 7.c
Blooms: Understand
CAAHEP: IX.C.3
CAAHEP: IX.P.1
CAAHEP: IX.P.3
CAAHEP: IX.P.8
CAAHEP: V.C.3
CAAHEP: V.P.1
CAHIIM: I.B.2
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
72. Your office is computerized and you are using a mobile device. You check Mrs. Felton into the room, and upon leaving you should
A. Take the mobile device with you.
B. Sign off the mobile device and leave it in the exam room for the physician.
C. Leave it in the exam room with the information up so that it is ready for the physician.
D. Ask the patient what they prefer.
When exiting a patient examination room, take the mobile device with you.
ABHES: 11.b
ABHES: 4.b
ABHES: 7.c
Blooms: Understand
CAAHEP: IX.C.3
CAAHEP: IX.P.1
CAAHEP: IX.P.3
CAAHEP: IX.P.8
CAAHEP: V.C.3
CAAHEP: V.P.1
CAHIIM: I.B.2
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
73. If a patient cannot hear and uses sign language, your office should
A. Make sure to tell the patient's family that they need to come to every visit.
B. Tell the patient that they will need to bring an interpreter with them.
C. Ask the patient if they will require an interpreter.
D. Do nothing, as it is not the responsibility of the office to offer an interpreter.
If the patient relies on American Sign Language (ASL), prior to the medical visit, ask the patient if an interpreter will be accompanying them to the visit. If not, make arrangements to have an interpreter present.
ABHES: 11.b
ABHES: 5.e
ABHES: 8.f
Blooms: Remember
CAAHEP: IV.C.2
CAAHEP: IV.C.3
CAAHEP: IV.C.4
CAAHEP: IV.C.7
CAAHEP: IV.P.12
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
74. You are sending a letter to a patient to explain his myocardial infarction and the need to undergo additional testing. When sending the letter to the patient, your office should
A. Include all medical terminology so that it is correct in the chart.
B. Copy the last office note and just ask the patient to call for an explanation.
C. Have the physician write the letter to the patient.
D. Send a letter that is free of medical language because it may be challenging for the patient to understand.
Written communication, when possible, should be free of medical language.
ABHES: 8.a
ABHES: 8.f
Blooms: Understand
CAAHEP: I.A.2
CAAHEP: IV.C.8
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
75. When a medical sales representative presents to the office about a new product or medication, the medical assistant responsibility would be to
A. Inform the representative of an appropriate scheduled time to meet with the physician.
B. Bring the representative back to the office and interrupt the physician.
C. Tell the representative that he can leave information and you will contact them.
D. Get the samples and sign the physician's name.
The doctor has scheduled the first Monday of each month from noon to 2 p.m as the time to meet with sales representatives. Should I enter your name on the calendar for next month?
ABHES: 8.d
ABHES: 8.f
Blooms: Understand
CAAHEP: IV.C.4
CAAHEP: IV.P.4
CAAHEP: V.C.3
CAAHEP: V.P.1
CAHIIM: N/A
Difficulty: 1 Easy
Est Time: 0-1 Minute
Learning Outcome: 01.06
Topic: Interpersonal Relationships
