True / False
- Information is simply a collection of raw facts such as an employee number or the total hours worked in a week.
- True
- False
ANSWER: False
- Data represents real-world things including raw facts such as image and audio data.
- True
- False
ANSWER: True
- A set of random or unrelated tasks performed to achieve a definite outcome is called a process.
- True
- False
ANSWER: False
- The term data is used to label raw facts such as height and weight of a patient.
- True
- False
ANSWER: True
- Using a computer to forecast future sales and order more inventory before a shortage can occur is an example of information system feedback.
- True
- False
ANSWER: False
- A computer-based information system (CBIS) is a single set of hardware, databases, networks, people, and procedures configured to collect, manipulate, store, and process data into information, but the CBIS does not include software.
- True
- False
ANSWER: False
- Components of a computer-based information system include people such as the CIO (chief information officer) and end-users.
- True
- False
ANSWER: True
- Increasingly, companies are no longer incorporating computer-based information systems into their products and services.
- True
- False
ANSWER: False
- An example of the concept of feedback is a factory information system that is programmed to alert the manager if there is any decrease in productivity so the manager can take corrective steps to improve productivity.
- True
- False
ANSWER: True
10.Either system software or application software, but not both, are needed for all types of computers.
- True
- False
ANSWER: False
11.Application software, such as Microsoft Word, manages basic computer operations such as start-up.
- True
- False
ANSWER: False
12.QuickBooks is an accounting application used by many large, multinational organizations.
- True
- False
ANSWER: False
13.Organizations invest heavily in information systems to improve customer service.
- True
- False
ANSWER: True
14.The World Wide Web (WWW) is a network of links on the Internet to documents containing text, graphics, video, and sound, but does not offer cloud computing capabilities.
- True
- False
ANSWER: False
15.An intranet is a network based on Web technologies that allows selected outsiders, such as business partners and customers, to access authorized resources of a company’s extranet.
- True
- False
ANSWER: False
16.Since the 1950s, computers have been used to perform common business applications.
- True
- False
ANSWER: True
17.When you buy books from another consumer through an online auction site such as eBay.com, you are involved in e- commerce.
- True
- False
ANSWER: True
18.Mobile commerce (m-commerce) is the use of mobile, wireless devices to place orders and conduct business.
- True
- False
ANSWER: True
19.A database is essential to the operation of a computer-based information system.
- True
- False
ANSWER: True
20.Electronic business (e-business) goes beyond e-commerce and e-procurement by using information systems and the Internet to perform business-related tasks and functions.
- True
- False
ANSWER: True
21.When a customer buys products using the company's website, it results in transactions that are recorded for later use by management information systems.
- True
- False
ANSWER: True
22.A management information system (MIS) is exactly the same as a transaction processing system (TPS); the two terms can be used interchangeably.
- True
- False
ANSWER: False
23.Systems development projects should always be outsourced in order to allow an organization to focus on what it does best.
- True
- False
ANSWER: False
24.Usability and user-interface design are key factors in delivering apps that business users will adopt and use.
- True
- False
ANSWER: True
25.When an organization uses cloud computing, they do not have to buy and maintain expensive hardware.
- True
- False
ANSWER: True
26.Another name for the World Wide Web is the Internet of Things.
- True
- False
ANSWER: False
27.When a business finds that many of its business applications have to be updated or rewritten, it will be better if they replace them with an ERP system.
- True
- False
ANSWER: False
28.If a hotel wishes to determine where to spend resources on renovations - on interior decor or on curb appeal or on recreational facilities - they would use business intelligence to make the decision.
- True
- False
ANSWER: True
29.Natural language processing involves the computer interacting in natural languages - like spoken English.
- True
- False
ANSWER: True
30.Cybercriminals are hackers who try to steal business information or government data related to a nation's infrastructure, all for personal gain.
- True
- False
ANSWER: False Multiple Choice
31.The process of defining relationships among data to create useful information requires .
a. an information system b. a formal education
c. knowledge d. intuition
ANSWER: c
32.A clothing store chain tracks the sale of each product at each location. Managers use this information to calculate the organization's profits, to track inventory needs, and to determine which styles and fabrics are the most popular among its customers. This is an example of quality information that is .
a. flexible b. economical
c. relevant d. verifiable
ANSWER: a
33.The value of information is directly linked to how it helps decision makers achieve their organization’s .
a. cost/profit target b. goals
c. cost reduction initiatives d. customer satisfaction levels
ANSWER: b
34.In terms of information systems, Wikipedia would be an example of .
a. a personal IS b. a group IS
c. an enterprise IS d. an organizational complement
ANSWER: b
35.Which of the following is NOT an organizational complement?
a. well-trained workers b. system support
c. new decision rights d. familiar processes
ANSWER: d
36.All of the following are functions of a knowledge management system EXCEPT:
a. storing and retrieving knowledge. b. improving collaboration.
c. locating knowledge sources. d. designing information systems.
ANSWER: d
37.Which of the following does not is NOT an application software?
a. Quicken b. Android
c. SAP d. QuickBooks
ANSWER: b
38.When the IS organization and its resources are focused on efforts that support the key objectives defined in the managers' strategic plan for the business, the organization is in .
a. alignment b. compliance
c. development d. construction
ANSWER: a
39.Federal Express (FedEx) was one of the first large companies to empower customers to serve themselves at their convenience through the use of .
a. a corporate extranet b. personal assistants
c. automated customer service d. a mobile app
ANSWER: a
- is/are considered to be the most important element in computer-based information systems.
a. Bandwidth b. Software applications
c. Standard operating procedures d. People
ANSWER: d
41.Information systems applications help sales and marketing professionals with all of the following EXCEPT
__________.
a. developing new goods and services b. computer-assisted manufacturing
c. determining advertising approaches d. setting prices
ANSWER: b
- are people who work directly with information systems to get results.
a. System analysts b. Database administrators
c. System developers d. End users
ANSWER: d
43.Which of the following, (1) money deposited in a bank account, (2) student recording her answer to a question in an online test, (3) customer adding an item to the online shopping cart, are considered transactions in an information system?
a. All of them b. 1 and 3 only
c. 1 only d. None of them
ANSWER: a
44.A system that provides monthly production figures for a manager at manufacturing facility is considered a(n)
__________.
a. decision support system (DSS) b. management information system (MIS)
c. enterprise resource planning (ERP) system d. transaction processing system (TPS)
ANSWER: b
45.A(n) can replace many applications with one unified set of programs, making the system easier to use and more effective.
a. materials resource planning system b. management information system
c. enterprise resource planning system d. decision support system
ANSWER: c
46.Suppose a small manufacturing business wishes to have a system to manage all its vital business operations, they should go for a(n) .
a. decision support system b. transaction processing system
c. management information system d. enterprise resource planning (ERP) system
ANSWER: d
47.Ongoing research conducted by the Standish Group shows that % of very large, multimillion dollar software projects fail or are challenged.
- 23
- 47
- 78
- 94
ANSWER: d
48.To keep information beyond reach of unauthorized users, is to keep the information .
a. secure b. economical
c. simple d. verifiable
ANSWER: a
49.Suppose an oil exploration company wishes to collect, codify, and store knowledge that is used in the organization, they should use .
a. a virtual reality system b. an expert system
c. a transaction processing system d. a knowledge management system
ANSWER: d
50.Over the next few years, it is expected that many organizations will focus on projects that .
- take advantage of cloud computing
- apply analytics to large amounts of business data.
- create more mobile applications for their customers and employees
- all of these answers
ANSWER: d
51.Finn designs and sells screen-printed t-shirts. He is reviewing sales data from previous years to decide which colors are the most popular, and would therefore be the best investments for his next batch of t-shirts. This is an example of
_________.
a. business analytics b. a management information system
c. data science d. all of these answers
ANSWER: a
52.Sara Beth and Taylor have developed a new software that they plan to distribute for free, allowing other software professionals to study, change, and improved it. Their software is an example of .
- an app
- an operating system
- a simulation system
- open source software
ANSWER: d
53.The Internet of Things connects wireless identifiable objects_____ _.
a. with each other b. to their owners
c. with a central server d. all of these
ANSWER: d
54.When an organization wants to develop a new information system to meet its needs, it can .
a. buy software off the shelf b. build a custom application
c. choose a software service provider d. all of these answers
ANSWER: d
55.Harrison works at a nationally known grocery store chain. He is analyzing sales data from the past five years to determine which low-selling products should be discontinued. Harrison is most likely a(n) .
a. data scientist b. end user
c. knowledge worker d. top executive
ANSWER: a
56.Calligraph Publishing Company has created a system for storing every piece of data about every one of its books, both those that have already published and those that are still in production. The production team can input and access information about each book's format, editors can specify which procedures are in use, salespeople can input and access information about each book's sales history and availability, and even some external partners are allowed to access some data. This is an example of a(n).
a. database b. knowledge management system
c. management information system d. group information system
ANSWER: b
57.Authoritarian regimes sometimes limit citizens' access to certain Websites, reject the use of certain keywords in search engine searches, and track and monitor the Internet activities of individuals, which are all forms of
___________.
a. cybercrime b. cyberoppression
c. cyberterrorism d. censorship
ANSWER: d
58.Last week Jake and Gina used their computer programming skills to illegally gain access to a local veterinary clinic's customer database. They stole the customers' names, addresses, and credit card numbers, and they're now using this information to purchase things from the Internet. Jake and Gina are .
a. end users b. cyberterrorists
c. cybercriminals d. all of these
ANSWER: c
59.All of the following are examples of ethical issues related to data and information systems EXCEPT .
a. job losses due to humanlike technologies b. invasion of privacy through technology
c. the cost of system development d. freedom of expression vs. censorship
ANSWER: c
Completion
- is the awareness and understanding of a set of information and the ways that information can be made useful to support a specific task or reach a decision.
ANSWER: Knowledge
61.For each type of IS (personal, group, enterprise), there are that must be in place to ensure successful implementation and use of the system.
ANSWER: organizational complements
62.An information system that improves the productivity of individual users in performing stand-alone tasks is called a(n)
_____.
ANSWER: personal IS
63.One zettabyte is exabytes of data.
ANSWER: 1,000
64.The is the world’s largest computer network consisting of thousands of interconnected networks, all freely exchanging information.
ANSWER: Internet
65.With , a service provider organization owns and manages the hardware, software, networking, and storage devices, with cloud user organizations (called tenants) accessing slices of shared resources via the Internet.
ANSWER: cloud computing
Cloud Computing public cloud computing
66.The technology used to create the Internet is also being applied within companies and organizations to create , which allow people within an organization to exchange information and work on projects.
ANSWER: intranets
67.Specialized information systems include a wide range of artificial intelligence systems that can simulate
intelligence processes.
ANSWER: human
68.Dylan was engaging in when he used his credit card to purchase a new snowboard from a website on the Internet.
ANSWER: electronic commerce (e-commerce) electronic commerce
e-commerce ecommerce
69.A(n) is an organized collection of facts and information, typically consisting of two or more related data files.
ANSWER: database
70.A(n) is a set of integrated programs that manages the vital business operations for an entire multisite, global organization.
ANSWER: enterprise resource planning (ERP) system enterprise resource planning system
ERP system
71.A(n) is an organized collection of people, procedures, software, databases, and devices that provides routine information to managers and decision makers.
ANSWER: management information system (MIS) management information system
MIS
- is a strategy by which an organization determinedly and systematically gathers, organizes, stores, analyzes, and shares its collective knowledge and experience.
ANSWER: Knowledge management
- is the activity of building information systems to meet users' needs.
ANSWER: Systems development
74.All of the hardware, software, databases, networks, people, and procedures that are configured to collect, manipulate, store, and process data into information is referred to as an organization's.
ANSWER: technology infrastructure
- is a network based on Web technologies that allows selected outsiders, such as business partners and customers, to access authorized resources of a company’s intranet.
ANSWER: extranet
76.Over time, decision support systems, executive information systems, online analytical processing, business intelligence, and business analytics have gained in capabilities and expanded in scope to add new functionality, but all have had the same goal: deriving the most from the data available.
ANSWER: value
77.A is a temporary endeavor undertaken to create a unique product, service, or result.
ANSWER: project
78.The process used to obtain the information system resources needed to provide the services necessary to meet a specific set of , no matter how broad or narrow, is known as system acquisition.
ANSWER: needs
- is the principle that Internet service providers should be required to treat all Internet traffic running over their wired and wireless broadband networks the same, without favoring content from some sources and/or blocking or slowing content from others.
ANSWER: net neutrality
Net neutrality
80.The gulf between those who do and do not have access to modern information and communications technology is described as the .
ANSWER: digital divide Essay
81.Briefly distinguish among data, information, and knowledge.
ANSWER: Data consists of raw facts, such as employee number or total hours worked in a week, an inventory part number, or the number of units produced on a production line.
Information is a collection of facts organized and processed so that they have additional value beyond the value of individual facts. For example, a sales manager may want individual sales data summarized to see the total sales for the month. Providing information to customers can also help companies
increase revenues and profits.
Knowledge is the awareness and understanding of a set of information and the ways that information can be made useful to support a specific task or reach a decision. Having knowledge means understanding relationships in information.
82.Describe the three types of Information Systems, and then list the organizational complements that ensure the success of these systems.
ANSWER: The three types of information systems are personal, group, and enterprise. Personal IS include information systems that improve the productivity of individual users in performing stand-alone tasks. Group IS include information systems that improve communications and support collaboration among members of a workgroup. Enterprise IS include information systems that organizations use to define structured interactions among their own employees and/or with external customers, suppliers, government agencies, and other business partners. Among the organizational complements that are needed to ensure the successful implementation of these systems are: well-trained workers, system support, better teamwork, redesigned processes, and new decision rights.
83.Distinguish between the Internet and the Web.
ANSWER: The Internet is the world’s largest computer network, consisting of thousands of interconnected networks, all freely exchanging information. People use the Internet to research information, buy and sell products and services, make travel arrangements, make investments, conduct banking, download music and videos, read books, and listen to radio programs, among other activities. The Web is one of many services available over the Internet and provides access to millions of documents. It is a network of links on the Internet to documents containing text, graphics, video, and sound. Information about the documents and access to them are controlled and provided by tens of thousands of special computers called Web servers.
84.Explain how the concept of ethics relates to information systems, and provide several examples of ethical dilemmas.
ANSWER: Ethics is a set of beliefs about right and wrong behavior. Ethical behavior conforms to generally accepted social norms—many of which are almost universally accepted. In many situations, the decision on what course of action to take is further complicated because it involves significant value conflicts among the various stakeholders as to what is the fairest option to pursue. Such a decision represents an ethical dilemma, and all parties involved can benefit when ethical considerations are introduced into the decision- making process.
The use of information about people (employees, customers, business partners, etc.) requires balancing the needs of those who want to use the information against the rights and desires of the people whose information may be used. On the one hand, information about people is gathered, stored, analyzed, and reported because organizations can use it to make better decisions. Some of these decisions can affect people’s lives profoundly—whether or not to extend credit to a new customer, to hire one job candidate versus another, or to offer a scholarship or not. In addition, increased competitiveness in the global marketplace has intensified the need to understand consumers’ purchasing habits and financial condition. Companies use information they gather about people to target marketing efforts to consumers who are most likely to buy their products and services. Organizations also need basic information about existing customers in order to serve them better. It is hard to imagine an organization having a relationship with its customers without having data about them. Thus, many organizations implement customer relationship management (CRM) systems that collect and store key data from every interaction they have with a customer.
85.Explain the difference between business intelligence and business analytics, and explain why they are important to an organization.
ANSWER: Business intelligence includes a wide range of applications, practices, and technologies for the extraction, transformation, integration, visualization, analysis, interpretation, and presentation of data to support improved decision making. Business analytics refers to the use of data and quantitative analysis to support fact-based decision making within organizations. Students' answers should reflect their understanding that in today's economy, the availability and effective use of data allows organizations to make smarter decisions regarding all aspects of the organization's functioning, from production and sales to operations and supply chain management.
